My truck didn't start so I called for a tow, 2 miles $258. Dispatcher was very friendly and polite, said we can work with the prices and dropped it over $100. Fortunately I didn't need the tow but it was still a $50 cancellation when I called back after ~5 minutes which works out to being charged ~$600/hour for no service.
Dispatchers friendly, great just doing their job, offered recommendations to see if it could be an easy fix without a tow. The business charging a cancellation fee when I called back pretty damn quick is why it would have been a 1 star.
1 star from 3 they just called me several hours after the cancellation likely from leaving this review. Our business transaction ended when I was charged and cancelled the request for dispatch. I get it you have a building to pay for, employees and insurance but $600/hr?
Recommend literally any other tow shop. $600/hr it pretty consistently 4x the price of mechanic work.
Edit to add the call logs it was 6 minutes as the last thing they did was request my payment info, I have no clue why you think it's acceptable to call customers after the fact, hours later. Policy is policy, I didn't complain to the dispatcher. I'm not an employee and I can publicly show that to everyone and complain freely that your rates are insane compared to most anything else.
I was very surprised at how quick and easy the towing service was. Came within the hour and was professional! From admin to dispatch and vehicle pickup, I couldn’t have asked for anything more.
I called for a tow for a car that was not drivable. I explained what was wrong on the phone and they asked me to pay $180 to use “special equipment.” They ended up doing body damage to my car and the guy who was towing it said “there’s nothing I can do.” Before and after pics of the tow. Would not recommend!!!
City Pro Towing San Antonio offered me the most affordable towing in San Antonio, which was just what I needed. They maintained the same level of service quality at incredibly affordable prices. They will undoubtedly be my go-to towing provider moving forward.
When I first contacted, I was quite anxious about everything, but they were incredibly kind and helpful. You shouldn't worry too much because they are really skilled at what they do. Well done, guys! In the future, I'll employ your services.
This towing firm saved my bacon when I required 24-hour towing in San Antonio due to an emergency. A tow truck was sent to my location right away by the extremely friendly and understanding dispatcher, who also understood my predicament. My car was swiftly loaded into the tow truck and headed to the repair shop thanks to the kind and capable driver. I valued the business's prompt and dependable service.
My trusty car decided to play possum in the heart of San Antonio, and City Pro Towing came to the rescue faster than a jalapeño in a salsa competition. Their tow truck was pristine, and the driver was courteous and amusing, cracking jokes that kept my spirits high. They transformed a potential disaster into a pleasant experience, earning my trust as the go-to towing and emergency service in San Antonio.
I received excellent towing service from City Pro Towing San Antonio after my car broke down on the interstate. The towing vehicle arrived in twenty minutes, and the driver was friendly and professional. I wholeheartedly support them.
I called them at 5 PM the day prior to when I needed my vehicle towed. I set an appointment for 8:45 AM the following day. At 7 AM they called to confirm my appointment but at 8:50, nobody was at my house yet. I called to see if the driver had been stuck in traffic and the dispatcher told me the driver was 10-15 minutes away. Then a couple minutes later I got a call from a different dispatcher telling me the driver was still 10-15 minutes away. 15 minutes pass and the driver calls me and tells me he is 10-15 minutes away. He also asks me if my car is lowered, I told him it was slightly lowered and he stated he would have to ask dispatch to send a flat bed since he was in a dolly pickup truck which would drag on the road. 10 minutes pass, no call back. I called and they stated there’d be a 25 minute wait for a flatbed. I told the dispatcher that they should’ve asked if my car was lowered and should have determined the type of tow truck I would need the day prior and the dispatcher blamed me. It was already 9:20 and I ended up still getting 3 more calls stating the driver was down the street from me all 5-10 minutes apart. The driver didn’t show until 9:55. The driver was polite and wasn’t the issue. The issue lies with the unprofessionalism and unreliability of the administrative employees. After all of that, I was still charged the full price of 200 dollars. The administrative staff needs to be trained on customer service and needs to step up their game. I will NEVER call this company out again and I do not recommend them to anyone. Thanks for wasting my time and for causing me to be late to work City “Pros”.
I required a towing service in San Antonio due to a minor collision. My car was easily towed to the repair facility by City Pro Towing San Antonio.Throughout the entire process,the driver demonstrated professionalism and courtesy.
Called to get prices so I could compare them and get the best deal for me. They wouldn’t give me any prices and hung up on me. Seems like they were trying to keep things secret so they can over charge. I would think twice before hiring this shady tow company
City Pro Towing is the best option if you need a towing service in San Antonio. They respond quickly, effectively, and are constantly accessible. Every time I've utilized their services, I've been impressed by their professionalism.
For a reliable and professional tow truck service, City Pro Towing is your number one choice. Their towing services are fast, so you can count on them when you're in a bind. Plus, they'll be there for you whenever you need an emergency tow truck service. Search no further - City Pro Towing has got your back!
I had the good fortune to contact a San Antonio city towing business today. After being in an accident, I needed assistance putting my automobile back on the road. Fortunately, their tow vehicle showed very swiftly and efficiently loaded my car. Thank you very much for your assistance. This business has really saved my life! Once again, I sincerely appreciate it.
They told me that they would be able to pick up my car with 30-45mins. Before I paid, I asked if they would be able to take me & my 2 kids. They replied "yes". So I paid & they they called me back saying because of the new regulations that they wouldn't be able to take us all because there wasn't enough room. So this caused me to get an Uber. They then said it would be an hour wait. I left my car and waited at the auto place for 2hrs before they showed, which caused me to be put further back in line at the auto place. 5 hrs later, I finally can go home.
An hour after waiting I called to see where the driver was and they said he “wasn’t too far” driver calls 20 minutes later and says he will be here in 40 minutes! They did cancel it for me so I hope they stay true to their word and not charge me.
Worst towing experience ever. Save your money and call else where. Over 3 hours later and was still waiting. Kept calling the company to see where the driver was. I was told they would be there in an hours, next time I called in 20 minutes, the last time was less than 10 minutes. 1 hour later after the driver should have arrived we cancelled.
I was told the driver would call within 10-15 minutes and i waited about 30 minutes for that to happen. And then another 30 or so for them to show up when I was less than 5 miles from the business. A tow not even 10 miles away cost over $150. Maybe I’m just new to getting a tow but gosh darn that 15 minute drive for $150 was quite a pain.
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