What clients say about O'Reilly Auto Parts in Converse (TX)
Colton was extremely kind, helpful and informative. It felt like he really cared for my best interest and helped me get what I needed to fit that. (I hope I remember the name correctly. Slender gentleman with tattoo sleeves and green eyes)
Cody gets 10 stars. This man went above and beyond to help me with my car. His customer service skills are spot on. He was helpful, kind and patient with me. Thanks Cody!
Hollie gets 10 stars also. She was amazing, kind and helpful! These two deserve raises!
Had my battery replaced it was a little harder than expected but the gentleman that helped me leave his name was Colin did a great job and didn't stop until we got it finished
A walk-in closing have an issue pulling up the part based off of your make and model the store closed and I was ushered out what they come back in the morning speech and left my baby on the counter by the register
Thanks to the nice young man Colton Leigh who helped me purchase my battery. He carried in my old one, thank God because they are heavy. Also the store manager is so sweet and helpful, she was very friendly!
I went in recently to exchange a battery that had been leaking and was still within the 3 year warranty. An elderly Hispanic man named "Joe" asked how he could help. I explained the situation and before I could finish my sentence he cut me off with an attitude and said that the warranty didn't cover damage. I asked if it didn't cover damage then what did it cover? He responded that if I wanted to read it in black in white then he'd print it out and show it to me. I agreed that yes I'd like to see it on paper. After a few moments of him clicking aimlessly on the computer he states, 'look sir I'm not going to argue with you, if you want to buy another battery then you can but I'm telling you the warranty does not cover it'. He then stated that another associate could help me because he refused to and just walked off in a huff.
I waited a few minutes and a younger white gentleman that I assume to be the manager came to assist. He inspected the battery and sprinkled some baking soda to test for acid and even tested the battery for charge. He explained that unfortunately he could not do a warranty exchange for those reasons, for which I completely understand.
If I would have received this type of customer service from the beginning then I probably would have purchased a new battery then and there. However, because I had to deal with rude Joe first, I decided to take my business to Autozone instead and purchased a brand new battery.
Thanks to Joe, all of my future automotive purchases will be through Autozone, Napa, or Advance. It's employees like this that give good places a bad name. If I was the manager at that store, he would be immediately retrained on customer service and/or fired. In such a competitive industry where reviews and word of mouth hold a lot of weight, this type of behavior cannot be tolerated.
Hate leaving bad reviews but I feel something needs to be said. My car had been dying out all week. First thing that comes to mind is the battery. Until it just died and I needed to be jumped 2 days in a row. Now I forgot but I bought my battery here and it was still under warranty so I was relieved I didn't have to spend money on a new one. On Feb 22, at about 7 pm, I went after work, now it was really busy. The lot was full of cars, line was long. It looked like only 2 guys, working as fast as they could. When we finally got up, we mentioned how our battery was continuously dying this week but we had a warranty and it just needed to be switched out. and an older man helped us, he came and said it sounded like our alternator was the issue. Came out with a diagnostic type machine and hooked it up and said it read that it was our alternator. he shows me but I don't know how it works. Okay cool, but we still wanted to switch out the battery anyway. He begins talking us out of it. How if it's the alternator it doesn't matter if we switch it out, it will drain the battery. So still, I want the battery switched. then he got a little annoyed and was then telling us, that's fine, I can switch it out for you but Do you have tools, cause I can't help you do it, it's too busy. And no I don't have tools, I never had to switch it out myself before at Oreillys or anywhere else but I can go back home and get my tools. I can google it. and then he tells me, with warranty battery switches like this, he's not allowed to touch it, which first it was too busy and now hes not allowed. So Im like its fine, I will do it. And then again he goes into the alternator being the problem and he suggests we get that replaced and then come back for the battery, and honestly it was obvious he didn't want to do it, and maybe he was right. So I leave, find a mechanic close by to change the alternator for the next Monday. I told the mechanic this whole story. When I pick it up, the mechanic tells me, it was not the alternator and just a bad battery. He used his diagnostic machine and there was nothing about the alternator. He's like it all said the battery was bad. He went and got my battery switched out. and now the car works. He said he looked at my alternator and he would switch it out if I wanted but that it was not bad, in fact, it looked really good. and he has no idea why the person at Oreillys told me that. Now I am aware you should take any advice with a grain of salt. But had I just gotten my battery switched out for free like I wanted and asked that night. I wouldn't be out $125 for nothing. I wouldn't have had to use Lyft to get to work or go the weekend without a car. This doesn't sound like a huge problem but it can be annoying when you have things to do and have to ask for a ride. Had I been told hey it's really busy, if I could come back later or tomorrow morning to switch it out, I would've had no issue. I live less than a mile away. and I wouldn't have even posted a review had this man not talked me out of getting the free battery 3 times when I asked for it and redirected me to an issue that was not the problem at all.
Chris was extremely helpful. Was having trouble with an aftermarket part coming loose and he helped clean excess grease and made sure the part was fitting snug. Highly recommend this O'Rileys, they go above and beyond!
Great service with a friendly demeanor! My 3rd stop looking for 3 items. They had them all right there and then instock (Awesome). Give this O'REILLY location a try. I highly recommend!
Cody, Assistant Manager, KNOCK IT OUT OF THE PARK with his customer service! ? ?? Thank you for going ABOVE and BEYOND helping me with my Washer Fluid issues. So glad ? you were there to help me out!
Best service ever! John and Erica both went out of their way to get me everything I needed for my daughters vehicle. It’s rare to find people that truly care! P.S. trucks running great and thank you!
Joe Alex was very excited and willing to help! Did an amazing job at making sure my husband and I left with some great knowledge about our vehicle, looking out for our best interest rather than making us feel like another transaction.
Every employee that I have met so far at this location has been very helpful. It's definitely refreshing to deal with people that have great attitudes.
Went to have my battery (purchased from O'Reilly's 7 years prior) checked due to slow cranking. Larry checked it, replaced it, and cleaned my headlights for me. We also shared some laughs in doing so. Larry was great. It's my go to place for batteries, oil, and various other auto parts.
Fantastic Service! My battery gave up sometime while I was working. Of course, it was late by the time I figured it out and got a jump. As I was driving to O'Reilly, I called to make sure they would be open- It was about 10 minutes til closing. John was super sweet and prepped everything before I got there. As I pulled up, he came outside and got right to work. He was amazing and got me fixed up so I could get work (on time) the next morning. John and Ozzy had fantastic customer service and stayed late to make sure I was taken care of. They were both happy to do it too- no complaints, great attitudes, all around fantastic service. Thank you so much for getting everything squared away before closing. Customer service like that is hard to find these days, and I appreciate you!
Pros:
Customer Service ?
I'd like to give a shout out to Ozzy! He went above and beyond for me when I came in for a license plate holder. He checked my car for me and saw that I didn't have the holes to mount the holder, so he asked me if I'd like him to drill the holes and mount the plate holder for me. He did an excellent job and I'd recommend him to anyone who is like me and isn't good with cars. Thank you Ozzy!
These guys are awesome. I got a flat tire and came by to see if I could borrow an air compressor. They didn't have one but they still checked on me to make sure I help coming. Great employees!
Thomas was very helpful in getting me the parts I needed to pass our state inspection. He even installed my new wiper blades for me while I was getting my kids in the car. We love this store!!
I stopped by this morning to get several bulbs for my vehicle. The manager, Jeremy, was extremely helpful and had great customer service skills. Although he was very busy, he helped me put the bulbs in and checked my fuses. I will definitely recommend this store to my family and friends. Keep up the good work!
Don't listen to this guy----- LarryBerisford88yj401amc---- Hes mad that the manager didn't hire him to work there. This place is amazing I only come here not anywhere else. The staff is really knowledgeable. And extremely helpful. The manager Jeremy is awesome and he knows air cooled VW's and that's my passion. AGAIN don't listen to this guy ----LarryBerisford88yj401amc----
4535 Farm to Market 1516, Converse, TXTowing service
Website
