Leon's Wrecker Service JunkYard in Killeen (TX)

TJ with Leon's Wrecker Service showed up at 3 a.m. and got me out of a tough situation with my truck being stuck in some mud while I had been overnight fishing. Out in a rural area, TJ went above and beyond to make sure he could assist. Not only did he remain professional, he has a solid personality and I really appreciate that in a time where I was stressed to the max. I admit I was skeptical with the poor reviews but he answered after the second time I called. Slightly unrelated but my phone also had gotten moisture in it from dropping it in water while fishing therefore the phone couldn't charge until it dried out so I was working with a low battery and stuck in the mud so I just want to remind TJ how much I really appreciate the service! You guys came through solid! Thanks again!

Before going to new places I always read the reviews. Well, I was amazed that an establishment that dealt with anxious people could be so unfeeling to their plight. I went to Leon's with an open mind. Ready with my papers to retrieve my car, and I did, because I called was prepared. Great customer service, focused and sensitive to me wanting to get in and out quickly. Thanks Leon's Wrecker Service.

This towing company has abusive practices. They towed my car without my permission or any justification. It was parked in a permitted spot and without any warning they took it away. When I tried to resolve the situation, the staff was very rude and did not give me any reasonable explanation. Also, the fees to get my car back were outrageous. I would not recommend this company to anyone.

You guys need to slow down going through these neighborhoods you were going about 45mph through our neighborhood savanna heights which is 30 mph. a kids ball rolled out in the road and I swerved so I wouldn’t hit the child no more than 4-5 years old and you were flying down the road and almost rear ended me then I go around to my destination and you were still speeding and if I wouldn’t have told my 10 year old son to get back in and close the door you would’ve hit him almost. I followed you to get the name and number of your company on your truck and you had pulled over to fix a loose dragging strap, and I pulled up and told you that you needed to slow down going through neighborhoods, and that you could’ve almost hit me and or my child, you’re reply was it’s ok I was trying to catch a repo been doing this along time just so you know my neighbor the one parking the jeep is a HH policeman and saw you speeding through the neighborhood as well. Y’all need to check yourselves before someone gets hurt due to your carelessness just to get paid. Would not have been good for the company if my child would’ve gotten hit due to you speeding. I promise

Worst Towing company here. I just got stationed here and they wrongly towed my sister’s car even though we had a permit and showed them where it was. The gentleman at the front said “Oh I see it, but we didn’t see it last night.” That makes no sense, also, when we arrived this morning the permit could be seen clearly from where she had put it. After asking for our vehicle back because it was wrongfully towed, he presumed to curse at us and say we still have to pay $317.00. This place needs to be looked into. Why should we have to pay, when we followed all the right procedures and they are wrong? THEY ARE NOT FRIENDLY AND HAVE TERRIBLE CUSTOMER SERVICE. Something needs to happen.

Was involved in a collision and Leon’s was the company that was assigned to tow my car away. I had good intentions with the staff. However, when I went to collect the rest of my stuff from my car, I found items missing.

What an awful company, they claimed that a car was taking up two parking spaces in the apartment complex when it wasn’t and they refuse to show photos. They just wanted to take that young man’s money, what crooks! That’s what I call theft!

Hey y’all just wanted to say that you’re not allowed to pay the guy on the spot because he will drive off and disregard you. Oh you’re willing to pay 125 for him to drop it on the spot? Nope! You will have to show up and pay the 317. I very clearly stated that I wanted to pay on the spot and he drove off. Called him on the phone and told him that I would’ve paid on the spot to drop it, told us he was here for too long. So i guess 90 seconds is way too long to wait. He clearly wants to just get paid and does not care about you or where you parked.

The complex I live in remodeled the parking lot, and instructions for visitors parking were not made clear, so Mr. Leon is connected with a lady who lives in my complex who called him personally to have my vehicle towed twice within 48 hours. I proceeded to get in touch with Leon’s wrecker on a separate occasion where that same neighbor had a visitor parked in the wrong area and Leon’s tried to say they did not tow for the complex, until I mentioned their number displays on the gate outside. The owner Leon then proceeded to mention that office management are the ones who request towing and to contact the office, because they only come out to look for repossessions, which during the time my vehicle was towed nothing was under repossession. I proceeded to reach out to the office staff who then said usually they show leniency with towing and it depends on the circumstances for why they tow. I mentioned there was no sticker on a vehicle parked in the non-visitation area. The office call center proceeded to state that I should call the wrecker again directly to request towing, and from there Leon’s never answered. I find it shady that this lady he knows was never towed, and I hate making things seem as though it’s a racial issue, however I notice that these people react very prejudice.

The white woman who works there is unsympathetic. They don't care if you make a simple human mistake. Won't do a payment plan because due to something having to do with Texas. The most unprofessional people I have every dealt with. May Karma, God or whatever has power on the plane of existence come give them their dues.

The company towed my car for double parking and my landlord told them she didn’t want it towed. The guy got smart with me and started being very rude before he hung up on me. He stopped answering my calls. My landlord had no clue about the towing and she had to call them to even get pictures. He did not send me pictures and only wanted to talk about the $400 to get my car back!! If I ever get bored, I will be researching other people’s experiences dealing with this company and reviewing my options. THEY ARE RUDE, DISRESPECTFUL, AND DO NOT UNDERSTAND THE REASON PEOPLE CALL IN PANICKED WHEN THEIR CARS HAVE VANISHED. Why didn’t my landlord know they towed my car?! He said he is not doing me the favor of bringing my car back because he felt I was rude to him! He told me to have the neighbor who told me the car was told take me to go get it because he is not bringing it back to me! QUESTION! If everything was done RIGHT, why would you let me have my car back for free? That doesn’t make sense at all. He told me it’s $400 to get my car back, but when I called the landlord, he just wiped the cost away and let me have back for free? So, he got my car for absolutely no reason at all. From $400 to $0 when my landlord called him.

Owner is in a power trip. Not a professional business at all very disrespectful. They get aggressive and then they say you can’t use profanity when they are the ones using it. Very bad place

If I need a tow I will call this guy, they have reasonable pricing, friendly service, and they get the job done right without making you wait forever and a day.. I called during the eclipse needing a tow and they were still quick!

PREDATORY TOWING business. As a tenant, I was towed the very first night I moved into my apartment 2018 with damage sustained (you cannot view your vehicle for any type of damages prior to payment or non-liability paperwork signing which is illegal), they attempted to tow my vehicle this past May (fortunately I was up about to leave for the airport and heard my alarm. Payed drop fee that's more than half the total tow fee), and I was towed this past Thursday/Friday while sleeping (Disabled Veteran with ASI symbol on plates parked in handicap designated parking with a portion of my tires covering the stripped area was the reason). Enough is enough! Due to their technical reason for towing my vehicle, it was extremely easy to obtain concrete proof through pics & video footage of unfair, immoral, and unlawful business practices based on anger and personal agenda. Obviously known for their blatant disrespect and unprofessionalism so I won't dwell on that. I will mention however it doesn't require a magnitude of intelligence or common sense to be an employee or owner. I've posted pics of a wrecker that is illegally parked based on property law at three different times (evening, night, & morning), but never pursued like other vehicles. Leon's Wrecking Services also drove though the complex preying on vehicles that same night...Nothing was done. This is one of many violations they've committed. Not able to include video at this time since it isn't an option.

There are no words for the compassion that was shown to us during our horrible situation. Thank you from the bottom of my heart!!! Your kindness is so appreciated!!!!

Extremely disrespectful! Hung up on the phone multiple times because he didn’t want to listen to me nor work with me, after they towed my car at my own apartment complex that I’ve lived at for over a year and pay for. Park in the same spot every time and they come every night. My pass fell off in the middle of the night but was still visible looking through the window. Claimed it wasn’t and that’s why they towed it so it’s my fault. Flat out LIED. When I pulled up to get my car wouldn’t come to the window, so I called and he said it’s appointment only and it’s fault I can’t follow basic instructions even though he never said anything about setting up an appointment. When I went later on many people were in front of me and he was extremely disrespectful to them as well. When I got to my car finally not only was my car parked so close to another I had to squeeze to get in but the pass was most definitely visible looking in from the window. I don’t appreciate the customer service and they need to realize this makes the apartments they have contracts with look bad, either this place needs to be shut down or needs new employees.

I have not used this business but I will tell you they need more competent and thoughtfull drivers. I say this bc I was enjoying my fathers day and I looked out in my yard only to see a flatbed wrecker parked in my yard and left tire tracks all across my yard. The driver didn't even respond to me when I yelled to get his attention . My tip for this business is to learn where a truck goes and it's not in this yard. The next time will be the last I assure you of that. attention

just reminded today how terrible this place is awful customer service, shady is a too nice word to describe them, i recall once having my car wrongfully towed and i had to go there 3 separate times during business hours and only on the third time was i finally able to talk to someone who could get my car, i know towing probably has a bad wrap in general but i would highly recommend any other tow company over them ive never had an experience as bad as leons

One star is too generous, they came in the middle of the night and stole my legally parked car the night before I left for the field, when I went in and confronted to get my car back, they were disrespectful and even mocked me for the parking permit not being in the correct place, and I was still forced to pay for this legalized extortion. After the field event I was left to pay for damages they made when they stole my car. I called and they laughed before hanging up. This is blatant extortion.

12:55AM on 9/4/20, we called our son as we drove into the parking lot of his apt complex (Bayfield Colony apts on Rancier Ave, Killeen, TX) to ask which building number we should be looking for, and where to park. We had pulled in on the wrong end of the complex, by the time we pulled into the "visitor" spot, it was around 12:57. We exited the vehicle after having driven almost 13 hours, stretched, and each of us gave our son a hug and then removed our dog from the back seat, and let him relieve himself. Then immediately (approx 12:59am) headed inside to releive ourselves and get the VISITOR PARKING PERMIT our son said we needed in order to park in the apt lot and not get towed. We were in the first floor apt for less then 3 minutes. As soon as my wife exited the apt door, we could see leon's truck already had the back of our car off the ground. The driver's assistant was at the front of the car, I beleive she was checking for a permit. Based on this, I am pretty sure they lifted it before they even knew if we were allowed to park there. And the fact that they had us hooked up that fast only proves that they were watching us as we pulled into the lot, and they waited (with lights off) until we were out of sight before moving in for the attempted theft of our car. As further proof of this, when we reviewed the carbon copy of the report they gave us, it clearly states the the time they arrived at our car as 1:00am. Three minutes after we pulled into the spot, and could not have been more then a minute after walking into the apt to get the parking permit. As my wife ran up to the driver of the truck, she had the permit in hand explaining that we had just gotten here (which he had to know) and that we went in to get the permit. The driver was combative and rude from the first words out of his mouth. Because he had the vehicle off the ground, he stated the only options were for us to pay the $120 drop fee or wait till morning and go get it at the lot for even more money. This Tow company seems to have a history of targeting new or expensive cars in this apt. complex at 4301 E. Rancier Ave, based on google reviews. Plus, if the reviews are true, they also have a record of other methods of twoing vehicles that are illeagal. Based on this one experience with the company, I would have to believe what we see on those reviews. There is NO WAY that they could have just come upon our car by happen chance, nor would anyone have complained in the three minutes we were on our Son's aparment about an car in the lot without a permit. All we can figure is that they saw us enter, watch as we enter our son's apartment and had hoped they could get the car out of the lot before we returned. They probably thought we were in for the night and we surprised them when we returned so quickly, which would explain the drivers defensivness when confronted with the permit in hand. We were forced to play nice, pay the fee to get the car dropped, and then we were alowed to remove our luggage. Wlecome to Killeen, TX

Guys. I accidentally got towed, I asked the landlord of my apartment, and he still towed me. It was 700$ because I had a uhaul trailer on my car. The worker that talked to me was giving me attitude when I tried to see if there's anything they can do with the situation. Not even a refund. I mean literally anything, some kind of compensation. "Are you done? I'm busy." Is what the last words he gave me.

My car was towed at dark apartment parking lot with no tow signs around while visiting my family. Blank open spaces to park, which I have plenty of times parked there. I have pictures too to show no signs in sight. Thought my car was stolen. When I called, after calling around to check tow places, the worker was super rude and unprofessional. He said," well you just got the luck of the draw". Is it lucky to have to pay money when times are hard right now, when it was not my fault ? Had to even tell him not to yell at me because he got mad for telling him I was also handicap with a placard disabled vet, from the new law to have doctor signature. He said so is the whole Killeen and. WOW! He was even petty on the phone to my spouse. Then we had to wait forever for them to even come to their business to get my car back. He told us to park at the gas station and walk to the apartments. Zero stars if possible. They are CROOKS !! God don't like ugly and they will find out!!!

called about my friends cars when they rightfully were parked in the visitor parking lot, leon continued to hang up in our face and gave the worst customer service. terrible company

We just got a new car after 7pm on Friday and the office was already closed and want be open again until Monday morning to get a permit for our new car. My husband parked the car in the same spot as he did our other car that we had when we first moved in on the same day after the office was closed for the weekend. The parking lot isn't visible marked where you can park. There was no warning sticker at all on the car saying he couldn't park there at all. So it is going to cost us 271 dollars to get the car out. This is a scam to get money from people who live there. Leon was very rude and disrespectful on the phone and hung up on me as well. Don't ever use this company at all.

Last night when I arrived at the ICON Thayer Point Apartments in Killeen to visit my friend I parked in a visitor parking spot that had no signs of towing enforced in sight. The apartment complex had not notified the residents that they were required to get a bright green VISITOR parking pass. Therefore the next day when I was to leave for work I found out my car had been towed illegally. No warning stickers placed on the vehicle like alot of towing companies do. They said it would be $317 to get my illegally towed car out!!!!! No sympathy and the older man at the front counter had no heart. I am very upset and do not believe I need to pay the $317. At this point my car is still there because I do not have the money to get it out. Also apparently their workers wanted to try and make a quick buck because I was not the only one at this complex this happened too. This company needs to be sued along with the apartment complex because they both work hand in hand even though the complex states they have nothing to do with it. This is a sly company and not worth the 1 star.

When I was leaving the spot I had parked in with a parking pass i was in my truck as was my friend and I went back inside to grab my stuff and my friend was in my truck. My truck was on and had the lights turned on and music playing. Very obvious someone was in the truck. The two people had seen him in the truck and decided that they could lift my truck up and start to drive away. The only way to get him to drop my truck was to spend $120 and sign papers. My friend was in the truck the whole time and as is known they cannot touch a vehicle with someone in it but still did. Very unprofessional and rude about how he approached the issue of me dropping off my friends furniture and leaving my truck for 10 minutes in the resident spot. If this happens again it will definitely be brought to law enforcement and I will be taking the matter to court should there be any issue with professionalism and the ability to check a vehicle for a person before it is taken away. Safety is important and they should know that and practice it. But the service will definitely be discussed with the apartment owners. And hopefully this company of crooks will no longer be employed by twin creeks apartment.

Inconsiderate, immoral, disrespectful, employees. I parked in a spot directly under my daughter's apartment on the 28th of Oct, at The Grove Apts, she was having labor pains and needed to go to ER, had my hazard lights on, went up to assist her in her upstairs apt for nor more then 4 (FOUR) minutes. Started assisting her outside of her apt (she could barely walk) and there goes my car..now how in the hell is it legal to not even put a notice on my car. Instead they took the only form of transportation, this was an emergency situation.... come on...she could barely walk at 36 freaking weeks pregant.They better be thankful she is ok after taking and paying for a Lyft to get her to the ER. I am livid. Called Leon's Wrecker all night with no answer, of course. Called in the morning the lady was so disrespectful, when I told Samantha of the situation Samantha said "We don't care" it is $317.53 dollars to get my vehicle out. I'm finding a lawyer..This is not fair. Reading other reviews I am not the only one. If there was a Zero review that is what I would give them. If anyone had started a lawsuit .. reach out, if not I'm finding a lawyer.