This rating is based on customer reviews, inventory size, pricing, and service quality
In Killeen, TX, Bill's Towing and Storage scores 98/100 with overwhelmingly positive reviews. Themes are clear: fast response and short wait times (often minutes), professional, courteous drivers and helpful dispatchers, careful handling of vehicles (low cars, RVs, winch-outs), and fair—often cheapest—pricing. Customers highlight good communication, safety focus, and smooth AAA coordination. A rare scheduling mix-up appears but was quickly resolved. Reviews center on towing/roadside service; insights on inventory variety, yard organization, or ease of finding parts aren’t available.
What clients say about Bill's Towing and Storage in Killeen (TX)
Driver came looking for me at rest stop never “found me”. How can you miss a 3500 Red HD pulling a 30 ft. Travel Trailer. Parked among all the other trailers parked?. Don’t know how to differentiate an 18 wheeler form a Pick up truck with a RV?
When I called to follow up, the lady on the other end said “my driver couldn’t find you so you need to call again”….. after waiting 2 hours for the driver that couldn’t find “ hay in a stack of needles”
Incredible service!
Quickly helped to tow my 1984 corvette all the way to Round Rock. Super professional, very careful and gentle with the car. 100% recommend these guys. Stellar service, friendly and helpful staff. Good prices too.
Dalton did a great job towing my car to the dealership. He was quick and responsive. I would recommend this company to anyone needing to get their car out of a pinch.
Mark knows his stuff. Been having problems with my jeep for months now. He kept me updated on his eta and showed up the minute he said he would. Not only was it a successful tow, I got some very helpful insight on my car as well.
Mark towed my snap on toolbox, 12 ft long 6 ft tall like it was nothing, bad to the bone dude, i will specifically ask for him next time i need absolutely anything towed!!!
William showed up very fast and was a great person! was very helpful. He went over and above this is what great customer service looks like. If anyone needs a two or road side help Bills Towing services is the way to go!!! Thank you William
William came and got my car started and helped me set it up so it would finish charging. He was very kind and patient with a senior lady with little experience. Fast and efficient.
Sean was phenomenal, he’s the epitome of of a professional driver. His customer service skills are beyond professional. This young man deserves a raise. He went above and beyond for me, he towed me from Jarrel to a small shop in south austin, his mind set is equally amazing, Bills is the only tow company I’ll ever ask for in central Texas. Thank you Sean!
A big shout out to Justin at Bill's Towing. A very professional young man, he took great care of towing my suv at a very good price. I would highly recommend Bill’s Towing. Thanks!!
Great service and they responded very quickly to our location on Fort Hood. William arrived very quickly, assessed the situation and had us back on the road immediately. He was courteous, professional and showed care and concern for us and our vehicle. We didn't need to be towed but jump off. I would definitely use them again, (if needed) and recommend them to family and friends.
William arrived promptly. He was helpful, understanding and cared about our situation and needs. I was recovering from shoulder surgery and needed help changing a flat tire. He performed the task with great precision and professionalism. Thank you.
Sean was incredibly helpful. He went out of his way to help me figure out my issue and gave me a couple of ideas of how to fix it. Incredibly personable and professional.
William was very careful about taking my lowered car onto the truck. The drive to the shop was safe and his defensive driving was amazing. I’ll use bill towing and recommend again.
William is a good dude, got here fast and communicated well. Something went wrong with the appointment and what was needed and we figured it out together pretty fast. Highly recommend. Sent him a tip on cashapp as well just because it was quick and extremely helpful.
Bill's Towing was great! Their dispatcher was helpful and informative. The driver, Justin, called sooner than expected to let me know he was going to arrive shorty, and arrived even sooner. Upon arrival Justin was friendly and professional, as well as very helpful and service-oriented, doing whatever was needed to help in a quick and efficient manner. He was all hooked up and ready to go within mere minutes, and then with a very courteous "Thank you, sir" he shook my hand and was on his way, delivering my vehicle to its destination quickly and without incident. Thanks to you all at Bill's for the great service!
William was so amazing. He was so willing to help and very efficient. He has so kind and friendly on the transport to Austin. You can tell he really likes his job! I really appreciated him making everything feel so comfortable! Thank you William again!
William was awesome. Super responsive, great dude to talk to and very efficient when loading and unloading. I’ll be a fan of his for as long as he’s working at Bill’s. Great guy!
Billy arrived as promptly as possible. He was very aware of the conditions on the highway, taking extra steps to ensure our safety. He quickly changed my flat tire replaced it with the spare. He also aired up the spare to make sure i reached my destination. He was extremely polite, professional and respectful. I was very pleased with his efficient and thorough job.
Definitely recommend him and towing service.
Outstanding service from Bill’s Towing and Storage! I was in Temple on a Saturday and needed a battery jump. I requested the service and in less than 15 minutes, Mr. Billy showed up and got my car started—fast, professional, and stress-free.
What really stood out was that he went above and beyond, taking the time to explain what I should do to avoid this issue in the future and what to do if it ever happens again. That kind of care and professionalism is rare these days. Truly great service. Highly recommended!
Thank you so much Mr.Mark
For making this service less stressful as of course its a lot dealing with getting stranded on the road.
Who ever was the dispatcher she was so nice and explained the process .
Mr. Mark arrived literally in a few minutes after I had called for service so impressed of how fast and quickly he arrived as the dispatcher had gave a longer waiting estimate. As we had to leave the car there so knowing that he got there a couple minutes later after we left ease our minds from worrying for our vehicle.
He was so kind and professional when he arrived on drop-off and was so helpful.
Super recommend them
This tow company was amazing they were super quick and our driver William was so helpful and knowledgeable. They even had to send a 2nd driver to help with the winch out and that driver was nothing but professional as well i wish I would have coughed his name as well. Zara the dispatcher was super helpful and friendly. She was calm and respectful even when we were in the middle of all the crazy. She got our driver's to us fast and safely. I can not say enuff how impressed I was was not only with how fast William got to the accident sean but how he made sure everyone was safe first and that everyone stayed that way the whole time. That in my opinion makes these guys more about there customers than the money. Every single person that we had any contact with was nice and professional.
A++++ Service. Had a little mishap in my Tesla on the way to Dallas from Austin. I was able to get in touch with Bill? I believe it was Bill. Real nice gentleman and I felt more reassured when he got there. He was able to get my car on the bed and took us to a discount tire across town. Without his help , who knows how long I would have been stuck out there. This happened in August so I apologize for the late review!
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