They left me waiting for two hours just for me to call back and find out they weren’t going to tow my car because I was outside of their region of service.
They turned a really stressful breakdown on I-10 into a good experience. Customer service and driver were courteous and fast. They got us all the way to our north Houston destination from Schulenberg with no problem. Thanks guys!!
I got a flat tire on a Sunday afternoon just after 1pm they were closed, a taco stand worker that was there talking to the worker answered and they were able to get authorization from.owner to help my family out they came to us picked me up and my tire took me to the shop fixed it brought me back and put it on for us was a blessing I was told everything was closed. Thank you for helping my family out.
Just got a tow from these guys and the driver was awesome, I was 50plus from my home but I got towed all the way home safely with my truck secure. Gentleman also helped push my truck into a parking spot. Recommend this company! Would use them again if needed!
My husband had a medical emergency and was picked up by ambulance- leaving his vehicle on the side of the road. This business quickly picked up the truck and towed it safely to their site. We live several hours from there and had to arrange someone to pick the vehicle up for us- Fernandez and Sons was very helpful and didn’t even charge us for their services. First class people for sure. Thank you so much for your kindness.
Broke down by Houston on the way to San Antonio. It was expensive, but their price was the best I found at 10pm. Followed behind as they towed our big truck on a flat bed truck. Good friendly service.
One of my drivers had a break down on Hwy 90 between Flatonia and Schelenburg. Chris that works for Fernandez & Son Wrecker Service pulled over and offered his towing service. I declined because we were looking for someone in the area that offered roadside assistance, because it was so late we could not get anyone out that night. The next morning we had roadside assistance come out to look at the truck and during that time Chris pulls up and says "hey i can tow you off the road. I asked, How much would it be? Chris stated "$550.00" I then declined because we were trying to get the truck fixed and i felt his price was a little steep. Chris kept trying to strong arm us into using his service and when i refused and told him that i was going to use someone else, Chris stated he was going to call the police and tell them we were impeding traffic, which we were not. He also stated " I know you have the money to pay, look at what kind of car you are driving.. I don't even have a car like that" Sure enough Chris did call the police and a Flatonia Sheriff officer came out and the officer told me that they received a call saying our personal vehicle was involved in a crash the night before due to our company truck being broken down on the side of hwy 90. which was not true at all. Please be aware, do not allow this company to strong arm you into using there towing service.
This company is so good, the other three I called suggested them! Got no answer the first time, but circled back around and these guys got the job done.
I was stranded on the side of the road. I called 4 other companies first, all said 24/7 service...none answered. Called Fernandez and picked up immediately.
He told me he was out in a job but will be there in 45 minutes, he was there in 30! Top notch, highly recommended.
Short answer: use them if you need help.
Long answer: We we're heading from Houston to Austin and blew a tire just outside of Sealy. The tire was shredded and, being in a construction zone, it was unsafe to change a tire there. We were turned down by one company and called Fernandez and Sons. They sent a driver out who towed us to a nearby parking lot and attempted to get the spare. It wouldn't budge. He then removed our shredded tire, took it to a tire shop, got us a good tire and got us back on the road. This driver went the extra mile, literally, and saved our day. If this one driver is any indication of the type of employees Fernandez has, it is a testament to good ownership. Hopefully you won't ever need their services but if you do, do no hesitate to call.
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