What clients say about Edgemont Towing and Recovery LLC in Bristol (TN)
I had a bunch of scooted up experience with Aaa but Edgemont pulled through and was extremely professional. I spoke to Albert and he did the tow himself and got me out of the bad situation and a snowstorm. I highly suggest and I will definitely use again.
Edgemont Towing and Recovery truly helped me in a time of need. My car broke down on 394 and I had tried to get a tow from another company. The other company told me it would be 30 minutes until they got to me. Nearly 2 hours later, the company called me saying they wouldn’t be able to pick me up due to a blatant lie. After which I called Edgemont Towing. Albert let me know that he wouldn’t be able to get it the same day as he already took a job, but if it could wait he could get it the next day without an issue. He had been the most direct, helpful, honest, and straightforward person I talked to all day. We agreed on a price and next day pick up. The day of the pick up, Albert let me know as soon as he picked up my vehicle and was on his way. In the midst of him heading my way, I realized that an unexpected bill came out. It has been a tough month financially with my daughter having emergency surgery, my girlfriend getting into a car accident, and then my car breaking down. I scavenged to make up the remaining balance of what was due with less than 10 minutes to go before my vehicle was dropped off, all while communicating with Albert about the situation. I figured it out last second, but Albert said he would help me out and work with me however he could. He said it was about helping people, about being there for them, and not hitting them while they are already down. He without a doubt showed compassion and helped me and my family out in a time of need. I would 10 out of 10 recommend Edgemont Towing and Recovery to anyone else. Between the communication, care, professional, and overall experience; they have been the best experience I’ve ever had in my 33 years of life.
Thank you Edgemont Towing and Recovery
Amazing people little to no wait very experienced and did job perfect no questions asked. Didn't realize people like this still still existed in the world recommend to everyone who finds there self in a position of being stuck!
Came to the rescue when my daughter got a flat at her dance studio in Bristol. He beat me to the locarion, was extremely courteous, can’t beat the price!!
HIGHLY RECOMMEND!
Thank you!! Lori Shipley
A very experienced and knowledgeable guy showed up when promised. He took the time to understand what was going on and tried to get me running. Due to the issue of a alternator not charging he recommended several garages that wouldn't take advantage of me to pick from. He towed my vehicle in and dropped the keys in the night box. I didn't have to go with the car just to lock it and drop the keys. He assured me it was would be all handled. This was the best experience I have ever had.
Albert is the most amazing guy!! He is honest and straightforward and always comes through when you need him most. You don't really consider having loyalty to one towing service or another... but honestly his great care and awesome attitude has guaranteed I will always use them in the future! I would recommend them to anyone and everyone! Thanks again, Albert!
My car broke down late at night and Albert (I believe) came out and helped me. He was amazing and I really appreciate him so much. Hopefully I'm not in a situation where I need to get towed again, but if I am and I'm in their area, this is the company I want to call.
My SUV broke down relatively late in the evening. I called so many companies and no one answered. These guys got to me within 20mins, had my car hooked up and hauling within 5. Super effective service and reasonably priced. Will definitely use them again should I need them.
I want to thank y'all so much my husband's car broke down and waited on Carl's for over 4&1/2 hours they never showed up and the owner of Edgemont came and got him and apologized for Carl's which he didn't have to do and was really nice and caring for my husband and I want to say if u need towed Edgemont is the place to us
Albert towed my family’s vehicle to get needed repairs. He went the extra mile and was very professional. The price he charged was very reasonable. I plan to use his services again when needed.
I was told on the phone it would be a few mins and. About 10 minutes later he pulled in. He was very nice and friendly and put my car where I wanted it
Called edgemont to have my sons car towed and come to find out had to report a break in albert stayed there and waited till i was done with the police and unfortunately i don't have my license so the cop told me i couldnt drive my dads car out so albert was nice enough to tow both cars away for me so i wouldnt end up getting locked up driving my dads car out the lot albert is a really great guy friendly and full of advice i highly recommend albert for all your towing needs he really works with you thanks again albert i will definitely be calling you if i ever need a tow again
I haven't had to use a wrecker service in years ,but needed their services so give them a call and spoke with Albert and he was very professional and came right away,was dressed very professional and clean and the equipment they use is clean and very nice.
Would definitely use their services again.
And recommend others use them as well,was very affordable!!!
Excellent service!! Thank you so much Albert, I really appreciate it!! I can definitely say you are the only Towing Service I will ever use!! Thank you again. I highly recommend using Edgemont Towing.
Edgemont was great. Good people with good equipment. Our car was without power and on a steep driveway. The driver knew exactly what to do. He also provided some valuable advice based on his experiences. Much appreciated.
We waited for two hours for AAA that never showed up. Another local towing facility was also a 2 hour wait. I called Edgemont and he was here within 20 minutes! We thought we needed a tow, but he was able to jump start our car and give us tips on how to clean out battery up without having to take it to a service station! We are so thankful for this encounter!!
Definitely recommend. I was in a situation where my car was going to be towed by the police and I asked to have it towed. Edgemont Towing was there asap. A very nice guy towed my vehicle no problem.
Excellent service and attention to detail when securing my vehicle for tow... Very professional staff. Would highly recommend them for any roadside assistance in the Tri-Cities.
My nephew needed a tow after having a medical emergency. Albert was the tow driver. He was very professional and showed kindness beyond what is usually shown in today's society. He is the epitome of "Do unto others as you would have done unto you". If you need a tow you will not regret using them, and ask for Albert. This company is a light in a dark world. God bless, Pastor Sammy Vickers Pine Grove Baptist Church.
Most horrible tow company ever! Messed my sons Mercedes up when they towed it. When I called he cussed me and hung up on several occasions. Filed a complaint with BBB and they did not even respond! Choose some else other than this rude and dishonest company with no integrity!!!
Replying to your comment: No you didn’t reply to the BBB complaint and it’s public record. And yes you did fix it because it was your drivers fault. That doesn’t make you cussing someone out and the unprofessional customer service from you.
Wow Is all i can say about this place called them at 10:36 A.M. and they had my car at my house by 11:40 A.M. and the driver was so friendly and helpful thank you guys so much if i have any problems in the future this is the only place i will call
3229 W State St, Bristol, TNTowing service
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