What clients say about Music City Auto Auction in Spring Hill (TN)
I’ve recently purchased a 2013 Ford F-150 with “92k” miles from this auction, the mileage was stated to be verified and all the “auction stickers” on the car where at “92k” miles. The truck was bought and arrived at the dealership with “192,000” yes you read that correctly. The truck had 100,000+ more miles on it then at the time of purchase. I’ve done business with them for a little over a year now and have purchased well over 80+ vehicles with them. Rightfully so I wanted to return the vehicle due to having paid for a truck with 92k miles. To top it off they turned around and changed the listing miles after I called, made it known, and bought it, to 192,000 miles. You’d think this would be a simple mistake of someone not doing there job correctly and could be corrected with a phone call. Wrong, due to their policy when the vehicle leaves there facility it’s a gone issue from there. Unfortunately I’m stuck with a truck that I’m way on over value for which at the end of that day I have to take a lose and that’s ok, it happens. But I will not be returning to this auction and I highly urge anyone looking to participate or go here, to not. Very disappointed to say the least. I’ll include a picture of the originally listing with the miles advertised before they changed it. As well as the stickers on the truck.
Absolutely disastrous experience. They rated a vehicle with a Condition Report (CR) of 4.7 — painting it as nearly flawless — when in reality, the vehicle was a complete wreck with a true CR of 2.1. It had major transmission problems, electrical issues, and a pungent, unbearable odor inside the cabin. Not a single one of these issues was disclosed. It was marketed as if it were in pristine condition — a deliberate misrepresentation.
When I uncovered the truth, I reached out to the manager hoping for accountability. Instead, I was told, “Just run it back through the sale,” and then he hung up on me — no support, no resolution, just brushed off.
They ran the vehicle again through auction, and the result? I didn’t even receive an offer for half of what I paid. I ended up finding my own buyer and had the car towed to Atlanta — out of pocket — just to salvage something from this nightmare.
To make matters worse, for over two months, they kept calling me asking if I wanted to run the vehicle — which they claimed was still sitting on their lot — through the sale again. I told them every single time: the vehicle is not there. How can you not even know what’s on your own lot, yet still try to sell it?
This level of incompetence and negligence is unacceptable. They should be ashamed. I will never do business with them again, and I urge anyone else to think twice before trusting them with your time, money, or integrity.
My vehicle was wrongfully repossessed and end up here. Emily helped me get my car back but the tow service caused damage. I called back and she began helping me. While she was out on medical, I got in contact with her manager Scott. I explained what she was doing for me and he simply said it’s not his problem and hung up in my face.
I really didn’t expect that based on how nice and helpful Emily was. Emily was going to email the people(Ally) responsible for my vehicle being damaged because they would communicate with her but not me because I did not have an amount with them. Scott proved to be very rude and disrespectful. Hanging up in my face was completely uncalled for. If that’s who represents this company then something should be done about it.
I recently had an unfortunate experience with the new manager, Latena Petry. Unlike the previous manager, Tim, who was exceptional, Latena's demeanor was rude, unprofessional, and inconsiderate. Her lack of helpfulness and obnoxious attitude left me deeply disappointed.
What stood out the most was her assumption that I didn't speak English and her patronizing tone, as if addressing a child. Additionally, she approached me yelling and was very impatient, which was completely uncalled for. It felt like she was on a power trip.
It's disheartening to see such a decline in customer service standards since Tim's departure. Latena should consider attending a manager customer service class where she can learn to speak kindly and respectfully to customers. I hope this feedback serves as an opportunity for improvement. Which I doubt it will.
Paid a $435 sale bill now I have to pay $31.00 for a shipping label to get a title sent. Very dishonest will never use Music City Auto Auction again. VERY CROOKED
Amy Myers goes above and beyond weekly to make sure my buying experience is as smooth as possible! She truly appreciates the Buyers and Sellers and the business they do!!!! MCAA Always have great inventory for all types of buyers ! Most of the staff Is very helpful and friendly! Overall Great Place !
If your a automotive Dealer, and looking for vehicles look no more. Everything you want is here. Staff are amazing, and professional that will give you an amazing auction experience.
Kayla Allen does a great job with keeping us in line and helping out whenever we need help. Kayla is always willing to answer a question. We come back to MCAA because of her customer service!!!
Beautiful place. great parkin lot for a truck. Great staff. Loading cars is very convenient. No need to walk to find the right car. High level of service. I recommend to everyone
The lady was awesome. Wish I knew her name , but got my car back easily.
Only thing bad , is that my speakers are missing . I hope that they wouldn’t lie to me . Idk if the first place took my speakers or if somebody on their end but their definitely missing .
I’m going to take them at their word .
Some of the best staff I have ever seen. I have been do this along time. Great clean cars. Wonderful set up. If your not buying your inventory here
you are messing up big time.
Was a great experience. Everyone was very nice and helpful, locked my keys in my truck..lol. They were very fast about getting someone to help me once someone was available, auction was running at the time. The man in the maroon Ram tow truck was a lifesaver. Thank You
People at the guard shack were super helpful and friendly. From a transporter perspective I wish every auction place was like this. Keep up the great work!
LOOK IF YOU NEED A CAR AND WANT A FAMILY EXPERIENCE PLEASE GO HERE AND ASK FOR BUCK BUCHANAN HE IS MY FAMILY CARE DEALER MY CAR BROKE DOWN SATURDAY CAME HERE TUESDAY AND LEFT WITH A CAR! MY EXPERIENCE HERE WILL SHOW U THE DIFFERENCE FROM SOMEBODY WHO WILL WORK WITH YOU OR TAKE YOUR MONEY NOT ONLY DID HE GET ME IN A GREAT CAR FOR A GOOD PRICE HE ALSO GOT THE BRAKES DONE ROTORS FIX CAR CLEAN AND DETAILED WHO CAN ASK FOR A BETTER PERSON IM SENDING EVERYBODY TO HIM!! OH DID I FORGET TO MENTION HE HAS SOLD OVER 20 CARS TO MY FAMILY- MUSIC CITY AUTOPLEX ASK FOR BIG BUCK BUCHANAN
Unfortunately. I bid 5900$ On a car and they asked for my buyer number, after the auction I went to pay and they said you won 6900$. Very unfriendly. I decided to cancel my account with them.
Everyone here is super nice and the auction runs QUICK so you're not there forever. They did lose a star because their test track is awful. No way to bring a car up to speed at all. Hard to check everything when you can only go 40mph or less.
Great place to buy clean ready to sell inventory! Customer service is wonderful. I had an issue and Tim handled it very respectfully. I will be a customer for life.
Absolutely one of the worst auctions a dealer could attend. The owner owns most of these vehicles. Green light seems to be red light. If you buy and haven’t check a vehicle out thoroughly and rely on green light status you have a good chance to get burned. Dealers beware
Omg. Ive been a dealer for over 15 years and ive never hated a place like this. I was humiliated and disrespected over 85.00. They said they wouldnt let me in till i paid. And they lied to my face saying they called my personal phone over and over again. I did not get a call about that. I could walk in there on a average day and spend well over 100k sometimes. Anyway. Terrible people towards me. Or maybe cause i aint white. Who knows. O ya. I tried paying with a credit card and they said no. Cash or check. No atms around and my business is an hr away. Very unprofessional manner.
The absolute worst auction I've ever been to in over 30 years in the car business. The people were not friendly or helpful at the auction. We almost left before the auction but there were a few nice trucks there that I could sell. We asked three employees where arbitration was before we found it. The so called mechanic told me there was nothing wrong with the transmission although it had metal shavings on the end of the dipstick. Another car was checked in with the wrong odometer reading. The paperwork showed it having 1000 miles more than the odometer read. I'm sure that was an honest mistake when they checked it in. My problem with that was that it shouldn't take 9 phone calls to the auction, 2 calls to the dealer rep, and two weeks to get it straightened out. My last two calls were to speak to the auction manager who has yet to call me back, now over two months later. The people answering the phone were cold and seemingly unconcerned. I understand that problems may occur. But the apathy is just over the top there.
Bought a car online OVE. FedEx check next day. They printed a gate pass and when my driver showed up at 5:30 a.m. they couldn't find the car. Ended up the car was not even there. How can you print a gate pass without the car being there. Someone should be fired or reprimanded. At 10:50 car arrived and driver left with vehicle. Not happy with Music City Auto Auction
Best customer service of any auction in the Nashville area!
Great selection of new car dealer trades.
All of the staff are friendly, and ever so helpful.
Clean and well kept facilities, and a relaxed environment.
Smiles and fast southern services with a huge selection of New Car Store Trades. You don't want to miss Lance Cunningham Ford's New Car Trades, you always leave with a car from him when you bid; he is a 100% seller.
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