Whoever it was did good work and fast. price not to bad for getting me in first to knock it out. only took him about hour if that. Good job on the exhaust.
DO NOT USE! I have been here an few times. Knew he was overpriced but would work with me. He also makes up his tow fees. I have the receipts to prove all i say. Pics below. My radiator and belt crapped out on fayetteville hwy. 4 lane, belfast. He charged me $100 for the 11 mile tow. He also charged me $240 for an $85 radiator and $65 for a $35 belt( 35 was highest price). I questioned the cost of the radiator. He stated "I only use the best parts. Why i do not use parts ppl bring". I looked up the radiator by the numbers on it. Its $85 average. 2nd incident fuel pump. He charged me $125 for a 3.4 mile tow. I cant see the fuel pump but it was also probably half what was charged, I found it for anywhere from $50-$150. He charged $300. When the radiator happened. I informed Mr.Jeff Brown, that I could not pay it all at once. He stated its fine, well work something out. I informed him I get paid every 2 weeks and will pay as much as possible. I also informed him I had $ aside for a tree that really need topped, worry bout my kids. And when I got that done I would pay him the rest of it. I was waiting on another quote. I had paid $350 on radiator. Then the fuel pump went out. I went to make the 2nd payment and it wasnt ready, got the impression he was backing out of our deal. I paid him $200 more. Tried to pick up my van for work. He stated then that I could not have a 2nd bill, "boss man is all over me for the first one"? Also stated I wasn't paying as agreed? He just said "ok" to every 2 weeks what i can? He then refused to give me the van until I paid in full. So I took all the teee money amd paid him in full. See pics below for prices and radiator. Any questions, hit me up on messenger! Have a great day!!!!
Shout out to my man Jeff!!! Showed up fast on Mother’s Day night to tow our truck that had been rear ended. He was so sweet, kind & polite. He took great care of us at the lot as well. He answered all our calls & questions. We appreciate him so much. If you unfortunately need a tow, call this company. They will take care of you.
Mr. Brown's shop was supposed to be closed on Saturday, but when my daughter and her family were stranded on their way to Florida when their alternator went out, Mr. Brown offered to work on his day off to fix their car and get them back on the road! We are so grateful to him for a job well done and for a good price! There are angels among us and the Browns are living proof! Thank you!
If I could give 10 stars I would! They helped us when we were stranded hundreds of miles away from home and didn’t price gouge because of our situation. A miracle to find an honest mechanic in a town we didn’t know. Thank you!!
He came out and got our car the night it was hit by a drink driver. He got there quick, he was kind, and he was informative. When we came out to retrieve our belongings a few days after, he met us the same way. I can't say how much I appreciate that?
Brown and Sons picked up our sons motorcycle after he wrecked in Chapel Hill.
375 for tow and 40 per day storage.
Less than 48 hrs after they possessed the bike they charged my son $875.
They would NOT provide a detailed bill of charges and grew angry that we even asked.
I was "TOLD" I got a deal.
As a small business owner, I am FLOORED that these guys keep their state contracts to tow.
STAY AWAY - if they are THIS dishonest on this side of business, I doubt they are honorable elsewhere.
Dropped my car off for help with anti theft issue where dash lights wouldn’t go off and it would kill battery if not switched off at battery and speedometer sensor replaced . Waited almost 4 months with bad communication to just get told they couldn’t fix it. Didn’t fix sensor either . When I went to pick it up there was parts to another car inside , the fuse box cover from under the hood was gone and had to be put back on by a guy that filling in for them . The switch I had on the battery to make it easy to turn off and on was took off and laying in the seat. The battery was dead. The anti
Theft problem it went in for was worse it’s stuck in emergency flasher mode but the turning signals don’t work now.They had worked when I dropped it off. They had switched computers that they said didn’t fix it and I think they just left the used one in there and left the one I had in it out. I’m not sure on that but can’t explain the emergency thing and turning signals not working now. Even though they didn’t charge nothing I think the problem might be way worse than it went in for. Be Warned and God Bless
This place is far from repaired. I had a power steering problem that I thought my cousin would repair because he told me he could. He's a bad Mason. My car was returned in worse condition. And I'm sure he lost his kids over this. Jeff Brown is a crook because he refused to refund me for poor service.
These low-lives damaged my front bumper and completely broke my exhaust pipe in two on my Escalade. Charged me $190 for a tow that was literally 1/2 mile. Calling this father son duo a couple of crooks would be an insult to crooks.
Dishonest. Quoted me one price on the road then charged another on the invoice. Claimed a tow distance significantly farther than completed (6 miles but claimed 40+). When I took issue with this, they got loud, used a number of epithets directed at me, and threatened to call the police. The father and son are both dishonest, angry, thieving crooks.
I was in an accident Saturday night. My car was towed there not by choice. They weren't open Sunday, as normal. And all day Monday were not open. When I called, the guy would answer saying "hello?" I had to ask if it was the auto shop. They never opened until almost 5pm. Then charged me triple for the tow when they literally towed it 5 mins down the road. And charged me a storage fee when THEY were closed! They are extremely unprofessional and absolute crooks! I will tell everyone not to use them!
My son had a blow out on the highway. He was towed here and it was after hours and he was more than accommodating to replace the tire and got my son back on the road. Excellent customer service.
Honest family-owned business. Bill and Jeff are very friendly. I had broken manifold studs that couldn't be fixed in the vehicle. The bill was lower than I expected based on the hours required to do the repair. Very impressed overall. Highly recommend.
They had my car for 6 Weeks and would not tell me what was wrong
Never give me an estimate. Than without authorization took it to Roberts Toyota. Trying to charge me $3,600, plus charging extra to run a debit card. Sign it in as there car.
My work van had quit on me twice that day. A friend recommended Brown and Son to me. Wow! I could not have been more pleased. Great service, extremely fair price, and the turn around was amazing!!! I have told several of my friends/family/and customers about them since getting back from vacation. They will be servicing my personal vehicles now as well. A pleasure doing business with good honest folks!!!!!
Literally the worst place you could ever take your vehicle. Wayyyyyyy over priced. I’ll work on my stuff myself next time before I call this place. I wouldn’t recommend this place to my worst enemy.fast towing but to doesn’t compensate for how much they cost.
The service was good but I think charging $170 to move a car a couple of feet in the snow is ridiculous. I feel like as a local business they could have helped out their neighbors and charged $75 bucks since it was never loaded on the truck and still made a lot of money.
Had several answered about my 2004 Cadillac escalade esv. Looking forward to talking to them in the future on getting some work done.
They've been in the community for many years and hope for many more.
I asked for 2.5" exhaust and 5 days later it's still 2" exhaust...... that is not what I asked for that's called poor service..... but what do u expect out of Marshall co.
Great service, got me in quick and was honest. I was in a bind on getting my exhaust fixed on my truck. I was able to pull in, get it fixed and was very happy with the results. Highly recommend these gentlemen, very professional service.
These guys are straight shooters. Gave me an awesome deal on an ac compressor repair. (How often have you read that?... no one feels good about paying for that repair. Lol)
Jeff was fast and efficient. They also have a salvage yard and he will hook you up with a great deal on a used part.
He is almost too fair on his labor charges, too. I feel like I haven’t given him enough.
Anyway. Bring your car here. They are one of the good few that won’t cheat you.
A great experience dealing with Brown and son.Towed my truck and had it fixed the next day,even came in on his day off to make sure I could have my truck back before monday,great price and people,thank you.
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