What clients say about Dooley Automotive in Waverly (TN)
Recently purchased a Mustang Mach E from Dooley Automotive. They were very professional, and we were really pleased with our purchase. Would highly recommend anyone buying a car to visit Dooley Automotive
Dont waste your time. You go to look at 2 different vehicles that were on their website and find out they have already sent vehicles to auction. They could have at least taken them off their website
I bought a 2014 porsche from Mr Dooley and his team. They are amazing, they were so patient with me on making sure I found the car I wanted! Before I got it he made sure it had been serviced, and when I came to him about how during the test drive it had a pull, he comped me the alignment! Very honest man and great business to go through if your looking to buy a car.
Be extremely cautious if you purchase at this lot. I lost $2,000 AND got stuck with a vehicle that broke down the next day after the purchase. Mr Dooley had me take it to a shop in my town that would continue to bandaid the issue over and over for weeks (and eventually they got tired of me coming back every 3-4 days when it would break down). At that point they said they couldn’t do anything else take it the manufacturer. I did, and paid $219 for the diagnostic test where they revealed a $5400 car repair. So Mr Dooley said they were full of it and didn’t know what they were talking about and they just wanted money and he took the car to a shop in his town who miraculously fixed it in a few days because the shop where I live didn’t do it right or reset the computer etc ? (they put another bandaid on it and it ran for 3 days and broke down again) So altogether that turned into a month and 2.5 weeks of back and forth. Mind you the car was in my possession maybe a total of 10-12 days in a span of 37 and yes I’m still required to pay the car payment or it dings my credit. Oh! And the warranty of course didn’t cover what was wrong with the car. So anyway, after the last coverup repair at the shop in Waverly I was told to reset the codes on the car so that I could drive it “safely” the hour distance back to them at the shop where they supposedly fixed it the 5th time. That was absolutely ridiculous of a business to ask someone to do. After I refused to drive the car there and risk it blowing up or even my own safety in harms way orrrrrr have it towed which would cost me $300 plus. So Mr Dooley just flat out stopped answering my calls or texts. His last text stated “take it back to the shop that said it was fixed” He knew deep down that car wasn’t fixed per the $5400 repair quote from a legit company smh. Just super disappointed in the whole situation but luckily God was able to make a way for me in this loss. It’s morally and ethically wrong from a business standpoint and I pray they can get better and do better. My stress level was through the roof for weeks on end but finally I’m at peace with it. And after being asked to give a 5 star review more than once I felt it was necessary to post a real review on my experience.
Mr Dooley, the muffler delete had NOTHING to do with the repair of the vehicle. The warranty itself didn’t cover the $5400 repair because it was a seal/gasket leak not because you’re saying it was voided. Nissan called and the repair wasn’t covered because of the mileage at the time of purchase. And yes too much oil was put in because it said there wasn’t any in it and there wasn’t any on the dipstick when it broke down less than 24 hours later and the same light that came on is the same light your son Landon said was just the oil change alert after you get it serviced. When I mentioned it he just went outside and reset the light before I left. Yes you paid for the sensor repair the day after the car broke down. And yes you came and picked it up and took it back to Waverly. Was I appreciative, or course. But, let’s be honest the repair of the vehicle has nothing to do with any of what you mentioned above. This was a preexisting repair. So you can sit and say whatever makes you sleep better at night but I know the whole situation was wrong and it should’ve been voided in the beginning when you knew what was wrong after I told you. Was the car as is? Yes and I purchased the warranty as well. But unfortunately the repair wasn’t covered by the warranty that was very much still active NOT voided. Anyhow thank goodness this is all behind me it was definitley a lesson learned. I wish you and your business nothing but the best and hopefully can grow from this.
I’ve worked with Daniel for over three years and I would absolutely send any of my friends and family to him because I know he’d treat them like his own!
If you’re wanting a great car buying experience this is definitely your place to go. Aside from us walking the lot and checking cars out witch took some time to decide, our wait time to get approved and leave with our car was maybe 30 minutes vs big dealers that will rip you off and keep you there for 6 hours. Dylan is a great guy and very friendly he’s definitely the type of guy he doesn’t meet a stranger. We love our Hyundai sonata! We will definitely be back soon for our next vehicle.
We bought our SUV from them a month ago now, and I waited to write a review just to be sure since we've never done business with them prior to this, but so far so good!! We have hauled loaded trailers up and down inclines for hours, taken a trip to the mountains, hit some high speeds, and went through some storms in it within these 30 days and not a single problem to be had, so I feel like we definitely tested it enough to leave a review lol
They were so accommodating and helpful for our hectic schedules and my husband working late hours out of town, even going so far as to meet us after-hours to do paperwork.
We had the vehicle checked out by our technician before buying (always recommend) and they didn't take offense and didn't act any type of way about us wanting to have it checked out (you know how some places are). Our technician recommended having an alignment done and they had it done the next day!
We had some trouble with paying off on our trade-in and they fielded our calls and questions and ended up handling it in-person due to the banks not communicating. They even answered all the millions of questions I had for how trade-ins work without ever making me feel dumb for not knowing lol
I did (and continue to) recommend them to all of my friends and family who are looking for vehicles, and can't say enough about the above and beyond service we received!!
Thank you guys for everything!! I love my new ride!!!
We had a problem with the truck went back down there an talked to the guys an guess what? They are having it fixed at no cost to us o will be buying another vehicle in the near future thanks guys
Highly recommend. Drove from out of state and it was definitely worth it. They held the truck for me for 24+ hours after I sent them proof of funds. When I arrived they already had the paperwork started, truck cleaned, and ready to ride out. Drove the truck home and around town with zero issues. Roughly about 2,000+ miles driven so far with no issues for 2,000 below market with lift kit and mud tires already installed and lots more this truck was fully loaded. Appreciate yall at dooly auto. Will definitely come back in the future if I buy another truck.
3rd vehicle I’ve purchased from Dooley Automotive! They continue to treat me and my family well and represent the cars to the best of their ability. Great people.
I haven't bought a car in around 10 years, but it was worth the wait! These guys have been really awesome and helpful to me. They were easy to talk to, answered all my questions. I feel like I got a great car, for a reasonable price. My experience has been great with them! Really awesome customer service, not pushy, and helpful. I would buy there again.
We bought a truck there and after a week the motor blew. They said it’s buy as is. Buying local in small town was not beneficial for local people at this place. Would not recommend. I hope people actually see this before shopping there
Great service?they went above and beyond to get me the best car for my needs. Don’t hesitate to contact them if you are on the market shopping for a car.
I was disappointed when the truck i purchased started to have problems right away. 2 months later and i still cant get the smell out (the smell of buyers remorse)
The service shown by the Owner and all that work there was nothing short of superb! Their kindness and willingness to work with my wife and I on getting a deal done so that she could get into a car she has longed for was navigated excellent as well! Overall, if you need a new ride, go see them down at Dooley Automotive as I give 5 stars only because 6 stars wasn’t an option!
Thanks again Daniel, Dylan, and Landon! We will be back again next time around for any car shopping need!
I was in need of an upgrade to pull my boat. Daniel and his crew were the best. They made me feel like family, wasn’t pushy, and put me in a truck that I absolutely love. The most easy process ever.
Great group of guys to work with! They went above and beyond to help me get into the truck of my dreams! I can not thank them enough, and will definitely be back for any of my future purchases!
AMAZING PEOPLE ALL TOGETHER. We had came in on a Saturday 30 mins before closing at 2pm and Mr. Dooley still wanted to work gods blessings for us, Mr. Dooley stayed over until 4:30pm trying to make it all happen for us. We had no idea, this was a learning process for us and our first time and they were SO PATIENT. 8 months without a vehicle and that was a BLESSING. VERY RESPECTFUL, VERY HELPFUL, and we will forever be appreciative. SO CUTE inside as well.. you can tell these people have worked hard and continue to work hard. You see the love and passion they have for their children and grandchildren on their walls and desk. You see gods blessings everywhere you turn and you can tell in their hearts they are thankful no matter what. Truly amazing people!
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