I called after I paid for them to help move my car and he cursed me and told me it sounded like a me problem. Extrenly Rude and shouldn't be allowed to run a business
Horrible service. Requested a tow, waited over three hours, tow delayed twice, then when I called BandD they said my tow was canceled. The person I spoke with had no customer service training at all. I've been reviewing through Google for years and rarley do I leave a bad one. My next call is to my insurance company to get them removed from the list. I wish the there were a choice for less than one star.
Would give no star if that were an option. Terrible experience. Insurance roadside assistance picked them. Never showed after several calls. Then they said they already picked it up and I was literally sitting in the car. Horrible experience. Finally after 5 hours of waiting I left it as the liability was now theirs. They finally picked it up at some point and got it to the shop. At least I presume they did, could have been another tow company the insurance called for all I know.
B&D was assigned through my roadside service. Waited hours, they refused to answer my calls, only to find out they never had any intention of showing up and towing my car. Speaking with my insurance company it sounded like they reported it already towed, trying to commit fraud. STAY FAR AWAY FROM THIS SHADY BUSINESS!!! I’m guessing the only good reviews you see were fraudulently posted by the company themselves. Shameful
They didn't call 20 minutes ahead like I asked. Instead, they called when they were already there. I was across the street waiting and didn't get their first call. I called back 3 minutes later and they said since I hadn't answered immediately they had already left and moved on to other people. I find it very unprofessional that they didn't even wait for 5 minutes to try to get a hold of me. I had to start all over again getting another tow company which took another hour and a half. Very frustrating experience.
This company is terrible. Our insurance selected them to tow our car. They were none responsive for hours. When they finally decided to answer the phone, we were told they canceled the tow 3 hours ago, which they didn’t do until after we called, due to being “busy”.
Terrible service terrible people just a terrible place in general miserable person I'm assuming that runs the place because of how s*** either service is and how s***** their attitudes are
5907 Lee Hwy, Chattanooga, TN
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