Roy was our tow truck driver and did an excellent job. He called to let is know he was on his way and an eta. He worked quickly and efficiently, getting us promptly to the mechanic.
Had our Roadside assistance call them to come do a simple flat tire change that was at our house. We ended up waiting over 3 hours for them and then we was notified that they canceled the call. So I ended up calling them directly and talked to a lady named Beth and asked her why it was canceled she said the tow truck driver was at the address and nobody was there. Well I told her that was have cameras outside and nobody ever showed up or tried to contact us. She said the driver would call me back and they still never tried to call me back. So we ended up calling a different company and they showed up right away and did it for free. Seams to me this company only cares for bigger calls and doesn’t care about the smaller calls.
I caught a flat tire on the highway late at night, in the middle of nowhere, and had no idea who to call. Thankfully, someone from American Tow and Recovery was available and came to my rescue.
The driver was incredibly kind, professional, and genuinely helpful throughout the entire situation. He went above and beyond by recommending a nearby hotel and safely dropping me off there on the way to taking my car to the tire shop.
During what could have been a very stressful experience, I felt completely safe and well taken care of. I’m so grateful for the excellent service and compassion shown to me. Thank you, American Tow and Recovery!
Scott came and got my car today to take it to the shop. He was really easy to talk to took great care of my car and me. Will definitely be calling him if I ever need anything again.
Dylan from "American Tow", was awesome, my ETA was 30-60 minutes, but when I explained my emergency with my car not starting he got there in 20 plus minutes, I had just got stints put in from a medical procedure! Thanks Dylan and "American Tow"
Jamie was OUTSTANDING!!! He got here very quickly & even generously tried to kind of help diagnose what could be wrong with it before it getting towed away, it gave me such a piece of mind! I would refer him to my friends/ family any day! Thanks again Jamie!!
Roy was so helpful, professional, and a pleasure to speak to. He called promptly to verify where the car was located and gave us a great timeline then showed up a little earlier than we expected but he did have us on our way feeling secure with him taking our vehicle to the shop. Definitely going to be referring his company for more work
The gentleman that gave us a tow was excellent! He very professional very polite. And went around Inman Street bridge so he didn't even take a chance with it. Definitely would use these people again.
We went out for a nice meal only to leave the restaurant and find out we apparently ran over a giant bolt in the road and the tire was FLAT. John (aka Gator) took fantastic care of us! We did not have a proper jack to lift our vehicle up safely to put on the spare, but he came in and got us set up and taken care of in a jiffy. We were able to make it back home a-okay and that wouldn’t have been possible without him. Truly thankful he was available to help us! Cannot recommend him enough.
LeBron is an amazing person and great employee who have help us very easy and comfortable way, when my car got flat tire and Towed by American Tow and Recovery co. superb customer service by LeBron, He communicates and connects to help us out from frustrated situation.. I recommend you ask for LeBron. Full 5 Star ⭐ service by American Tow and Recovery, thank you for the amazing Service
My Nissan Versa Note broke down on a Saturday night. Scott called me to let me know he was close. He was polite, attentive, and answered all my questions. He knew a lot about the trouble my car was having and gave me some good information. I rode with him to the shop, he's such a good dude. He even gave me a ride home after. Great towing company. Highly recommended.
I cant say enough good about this company. And these fine young men that work for them Brice And Robbie. These young men are very knowledgeable. Respectful. And very professional. They were very safe on the road when doing there job. . We were broke down on side of freeway. Got there quick . We hooked up and took us to a very safe environment. Asked if we needed anything. This company should be proud of these young men . Maybe give them a bonus. American Towing u Rock . I GIVE THEM A 110 % THANK YOU.
Scott Raines saved my ass this morning. I had my Miata buried up to the doors in a ditch, but Raines was able to pull me out without any additional damage. Customer service was fantastic and pricing was great. Cannot recommend American tow and recovery enough. Scott you are a legend, big thanks to ye.
I wish these guys had a place close to home. My wife and I broke down on Christmas Day. We called these guys for a tow. I was honestly expecting someone to show up in a less than ideal mood but to my surprise our driver Scott showed up and was as pleasant and kind as could be. He showed up really fast, got us where we needed to go quick. This was hands down my best experience with a tow company/driver. If you’re in the Tennessee area and need help give these guys a call you won’t be disappointed
Excellent service from start to finish. The driver was friendly, professional, and arrived quickly. He handled my truck with care and made a stressful situation much easier. Communication was clear, pricing was fair, and everything went smoothly. Mazi Transportation INC
It was our 32nd anniversary and we were headed to our dinner celebration 50 mins from home. Our car decided to stop while getting off the interstate. My Husband had to push the car out of the road. Disaster but after speaking with Roy (our dispatched AAA tow truck driver) we knew we were in goods hands. Prompt service, great company and a wealth of information from Roy turned an unfortunate vehicle breakdown into a memorable adventure! Thank you Roy!!!!
American tow & recovery provided exceptional service. Showed up quickly , notified us of his ETA, did a great job picking up and delivering our car to the dealer. Very polite, courteous and friendly technician.
They were very nice over the phone and the guy they sent was very helpful. Also I called 3 others before them and the other 3 gave me prices like I was trying to have it towed to another country. Their price was GREAT
Colby was absolutely wonderful, polite and very professional. The experience has been the most pleasant I have ever had. I have had quite a bit of experience with towing services and this was the best of all. I can’t comment on the price of the service since it is paid through my insurance company.
Dylan was awesome and so professional. Within 3 mins of submitting tow request, he called to let me know he was on his way. The car was picked up and dropped off within an hour of submitting a request for tow. I was even sent a picture of the car when it was delivered. Great service! Thank you Dylan!
Dylan was great! He picked my car up for me and brought it to my home… he was able to get it right where I needed it in a tricky driveway even when my tires were deadlocked! 10/10 would recommend!!
I want to give a huge thank-you to American Tow Company, especially Colby, for their outstanding service! Colby was professional, friendly, and incredibly patient from start to finish. He handled my vehicle with great care, kept me informed, and made sure I was completely satisfied once it was safely delivered to the dealership. I truly appreciate his kindness and professionalism during a stressful moment. Highly recommend American Tow Company — and ask for Colby if you can!
Jonathan/Gator helped us tremendously! The service he rendered, getting our daughter’s car out of a ditch was very tricky! He was skilled, professional and caring, I highly recommend!
My Automotive Tech Cory was right on time, with great communication, well experienced , and very knowledgeable about my car and circumstance. I recommend American Tow and Recovery for anyone needing help with car and towing needs.
My truck was disabled and I was 2 hours from home. Roy came and rescued me. He was very polite and transported my truck and trailer to a local Ford dealer with no problems. I highly recommend.
What an amazing service kind courteous called me as soon as he had received the request apologizing for not being able to be here sooner although the time I waited was nothing compared to how long I've waited with previous experiences on roadside assistance. In short Colby was utterly professional kind courteous and even with a wasp creeping on the tire itself then on his Jack he proceeded to change the tire in a speedy fashion coupled with extended above and beyond courteous I couldn't be more pleased.
ABSOLUTELY EXCELLENT SERVICE!!!! Took CARE OF ME … I arrived home SAFELY!! Hats off to The Driver n American Towing & Recovery! Oh of course….. The Ride was ….. Top Of The Line!!!!!!!! SO WAS MY SERVICES!!!
John was absolutely fantastic! He recently helped me with my Tesla and provided top-notch service from start to finish. He was professional, knowledgeable, and made the entire process smooth and stress-free. It’s clear he takes pride in his work and truly cares about his customers. I would highly recommend John to anyone in need of towing services. Thanks again for the great service!
John was amazing picked up my car. Gave me a ride very friendly and accommodating. Felt safe. Enjoyed my time talking with him. Made this very bad day. A good day thank you very much for your service and for a timely very speedy pick up time. Excellent service.
Zero complaints on service, Brandon helped me out of an embarrassing and potentially much more elaborate recovery. He was initially worried about the van flipping on extraction but after I signed away liability, he winched me up and out within ten feet. The reason behind the two stars is the surprising $300 service bill. I was told $100 base cost + cost of service on site. I called off a referral from a buddy who had a vehicle picked up and physically towed over 10 miles just the previous day for $150. I'm usually not one to complain and there was nothing wrong with the service but the final cost being triple the base price just feels a bit predatory. If someone can justify the $200 for 10 ft of liability free winching, I'd be happy to shut my male Karen mouth. Again, 10/10 professional service. 1/10 on perceived vs. Real cost
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