Homer and Amanda made sure that my son's car was safely towed! They made a stressful situation be less of one! I appreciate their kindness, promptness and communication!
I had a very disappointing experience with this tow company. Communication was poor, and I was left without clear answers or timely help when I needed assistance. The situation felt unorganized and stressful, especially given how vulnerable you already are when your car needs to be towed.
Customer service lacked professionalism and urgency. I expected much better support in a situation that already causes enough frustration on its own. I would not recommend this company to anyone looking for reliable and responsive service.
South Side Towing was extremely friendly over the phone and arrived quickly. The service was professional and efficient—job well done. I would definitely recommend them!
They literally stole my car from in front of my house today on Christmas Eve. Left no note or anything that it was towed. I thought some kids had stolen my car. Their representative is rude and unreasonable. Very disrespectful
The customer service here is unbelievable — and NOT IN A GOOD WAY!!!. From the moment I called, it felt like they were annoyed to even speak to me. Every question I asked was met with attitude, short answers, and zero effort to help.
Once I arrived in person, things didn’t improve. No greeting, no explanation of the process, and no sense of urgency. I’ve had smoother experiences returning a phone charger at a gas station.
There was no professionalism, no courtesy, and absolutely no concern for the customer experience. If basic respect and communication matter to you, look somewhere else I never wanna bring down on a business But this was unacceptable and I don’t want my experience others to go through
One of the most disappointing service experiences I’ve ever had. I waited forever for someone to even acknowledge me, and when they finally did, it felt like I was interrupting their day just by needing help.
The communication was awful — no clear pricing, no updates, and no explanation for anything they were doing with my vehicle. By the time it was over, the bill was way higher than what I was originally told, and there was zero transparency.
The whole operation felt careless, rushed, and completely uninterested in customer satisfaction. If you want to waste time, spend more money than you should, and leave frustrated, this is the place
Southside Towing is hands-down the most chaotic, unorganized, and customer-unfriendly business I have ever dealt with.
They act like they’re doing you a personal favor by simply answering the phone—and that’s if they even bother to pick up. When they finally showed up, they were hours late, rude on arrival, and acted annoyed that they actually had to do their job.
The driver spoke to me like I was inconveniencing him, even though I’m literally the paying customer stranded on the side of the road.
Their pricing? A mystery. It felt like they made numbers up on the spot. No explanation, no breakdown, nothing professional—just “that’s what it is.”
To pull over and help a truck driver out that’s trying to get home to see his family for Thanksgiving is commendable. John, you’re a stand up guy to help me out when I was in a rough position. Southside towing will always get my business and I will recommend them to anyone in the Nashville area. Happy holidays and may many blessings come y’all’s way.
I broke my 5 speed shifter in my ‘66 Chevy 2 on a backroad in northern Davidson county. I was able to pull into someone’s driveway and managed to flag down John with South Side as he was driving by. He assisted me in getting the wheels chocked and allowed me to use his tools to get the console open to access the broken shift lever on the transmission. I did not have to be towed thanks to the kindness that John showed. He gave me his own vice grips to use as a make shift shifter, which got he home. These guys care and are very professional in my experience. They will be the first ones I call anytime I need a tow from now on. Thanks South Side Towing!
The after hours employee that answered was not kind - but the owner is great and was very kind to my husband and I. The owner made up for everything we originally dealt with - he went above and beyond! So for that reason - I'm updating my review based on our entire experience.
Horrible experience. Apparently parked in a tow zone. Which is my fault. However they charged $500 to tow 3 miles and keep car for 3 hours. Then when you got to pick it up the customer service is terrible. They treat you like a prisoner that has committed a crime.
As the owner of Lance’s Foreign Auto Repair, we have used South Side Towing for many years, and never once had a negative experience. They are professionals that charge very fair prices. They have helped us countless times at the drop of a hat, and have helped tons of our customers. Thanks and look forward to continuing business with you guys.
I parked my truck at a family subdivision for 1 week ... on a Thursday. I went back the next week and it was impounded because tires where flat.
1 week equals 700 dollars. I know South Side was only doing their job. I understand this there profession..but its a shame that we live in a world where a tow and 1 week impound is 700 dollars.
A working man cannot win in today's society. No breaks. No understanding..no notice to come get my truck from the subdivision....just hold it for ransom or let them keep it.
We use them almost everyday and they can actually do their jobs correctly. Havent had a bad experience. Been using them for almost 3 years! Thanks guys!
I can’t thank this towing company enough! They went above and beyond to help me get my car out of the impound when I didn’t have all the money upfront. Instead of turning me away, they worked with me and showed real understanding of my situation. The driver was professional, on time, and kind, and the whole process was way less stressful than I expected.
Most places just see you as a number, but these guys actually care about people. If you ever need towing or help with an impound, I 100% recommend them. They truly look out for their customers.
Always quality and consistent work. Definitely give Amanda with South Side Towing a call. They have completed hundreds of moves for us. Huge shoutout to Amanda! She is always great to work with and keeps me informed through out the process.
Quality work, fast and friendly service, and great communication.
Extra shoutout to some of the drivers - Matt, Elmer, and William. We appreciate all of you at South Side Towing!!
Editing this just to add Doug and Jeff to the shoutout list!!
Scott saved the day. He came quickly to assist us towing our truck 193 miles when AAA couldn't find us a tow truck. He drives extremely safe, knows his job well and was very professional. We can't thank him enough. We will definitely use him again.
Ms. Amanda and the entire staff are super courteous and helpful! My parking permit was accidentally obscured and it caused my car to be towed. Ms. Amanda helped me clear everything up and I got my car back quickly. If my car had to be towed, I’m glad it was by such a professional and friendly company haha.
The team at CML Truck & Trailer Repair recommended Southside Towing for speedy service, and we were shocked by how fast Elmer showed up. He arrived faster than I I could get it ready for takeoff. He arrived around 10 am and listened to my concerns about the possibility of further damage. Elmer made sure to remove the wheel and secure it safely before transport. He knew right away my axel hadn't been damaged, and his careful attention to that detail provided me such relief. He navigated our glamper through the bumpy roads and safely delivered it to the repair shop. I hope you never need a tow, but if you do, go ahead and call Southside Towing. I would highly recommend their speedy service.
I have used this company for my towing needs for the last 8 months, they got nothing but good drivers, an excellent dispatcher and the cheapest prices I ever seen to, I would defiantly recommend this company to anybody who’s in need of it
Elmer is your dude! Elmer has towed my car multiple times and has always left my car in perfect condition. Not even a scratch. You could leave a cup of water sitting on the dash of your car and it wouldn't even tip over!! 110% recommend!!!
My Guy Rob Always Takes Care Of Me, Highly Recommended & Well Appreciated. Amazing Efforts & Communication. Knows How To Handle Luxury Vehicles, Took Great Care Of My Mercedes c400. If You’re Looking For Experience & Professionalism Ask For Rob !!!
We appreciated the professional job Southside Towing, especially Matt, did on towing our 43 foot RV to the Cummins shop. He knew all of the steps necessary to prepare the coach to tow and was meticulous in making sure it was set up properly before heading to the shop.
HIT AND RUN COMPANY DRIVERS. DIRTY SCAMMING BUSINESS
One of their drivers hit my parked unoccupied vehicle and left the scene while towing another vehicle. It was more than obvious their BIG RED truck hit my car because it left red paint on my car. They totally denied hitting my car. Their business will never prosper doing dirty work. I’m a firm believer of karma. TOTAL SCAMMERS AND DIRTY WORKERS. If I could give 0 stars I would. Do better work I live on a dead end and NO OTHER DRIVERS COME ON MY END plus my neighbors saw their country bumpkin selves trying to pull the other vehicle struggling. Train your drivers on properly pulling vehicles that are in spots.
This morning around 6:00AM my husband left his car on, in front of or driveway because he forgot his lunch, on his way to work within 3-5 minutes he went outside to find his truck hooked while it was on into the towing truck. He explained to the employee he was on his way out, he just came to grab his lunch. He then stated give me a $100 and I’ll drop your truck. Which we ended up giving $100 because the truck was on and he was on his way to work. This a scam the fact that South Side has their employees watching our neighborhood. I called the company to explain the situation the man that answered the phone didn’t care and advised me to park the the truck some where else. How are we supposed to park and turn on our vehicles to go to work when we are having car breaks-ins in our neighborhood. This company is scam that take advantage of people and they are very rude!
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