I'm a truck driver and blew an air line coming into the loves in oak Grove Kentucky driver showed up and pulled me up to repair shop and stuck around to make sure I didn't get stuck again in the truck stop all around very professional.
Showed up when no one else would come. The way the vehicle was in the ditch I was sure that it would be damaged just trying to get it out. The tire truck operator made to protect it and remove it without further damage. A job well done. Will be my to go to call for a tow if I can’t get a local one.
Very professional. I was out of town when my oldest daughter was still at home and ended up with a flat tire. Instead of towing her home and leaving her stranded until we came back from vacation, the tow truck driver changed her tire and made sure the car was okay. The driver showed up in 15 mins which was way faster than the ETA given. Definitely recommend.
This company is HORRIBLE. I was literally dropping off groceries to my parents, didn’t even stay long - all because I wasn’t parked in visitors parking (trying to make it easy on them to help me get the groceries, they are elders). So within their contract with complexes, they can just drive around and tow your car without warnings, stickers, etc. Then when you call and want your car back you have to pay $230 - even if it has been there less than an hour. This company is scamming people out of money. Especially during the holidays. I just had to use the last bit of money I had left to get my car back. I can’t Christmas shop for my kids now or anything. I am a single mother of four with no village. Y’all should be ashamed of yourself for how you conduct your business. And the woman who answers the phone - rude and sounds like she doesn’t really care. Wouldn’t even deal with me directly! Yes I did yell out of anger, any person in my position would. Now CHRIS should get a RAISE AND TWO WEEKS PAID VACATION! He understood and helped me to his best ability. Y’all are making the job hard on him and he deserves some grace and appreciation. I pray enough people sue you all because then the court order would hold up. I want my money back, but I know that’s not ideal. I hope you all realize you ruined this weekend I had planned for my kids. I also had to open the gate by MYSELF and let myself out when they released my car to me. The blonde haired office lady watched me out the window - having to do her job for myself. Why is she there and getting paid to be inconsiderate and insensitive. Y’all need a better receptionist, someone who enjoys helping people and can effectively communicate. THE COMPANY’S MORALS SUCK AND NEED A REVISION ASAP! Get it together.
they tooked my car this morning for no reason cost 271.00 thats insane and ridiculous wasnt aware they did it .no warning no fine for first time i will speak out abt this company !!! they wasnt helpful they takes my car from my apartment complex then they overcharged me even more as the day went on not was said its very disappointed they creep and scoping out cars why people are sleep they think we have money to just give them. the price was ridiculous they pratically getting free money
I am giving one star because of an extremely unfair towing experience that happened while I was parked at the apartment community where I live. I park my car in the same spots every day using my valid parking permit issued by the management.
On this particular day, the permit accidentally fell from the windshield due to temperature changes. It slipped behind the small phone holder on the glass clearly shown in the attached photos. The permit was inside the car, and anyone taking a responsible look could easily see it.
Despite being a resident with an active permit, the towing driver made no effort to check, verify, or consider the obvious possibility that the permit had simply fallen. Instead, they immediately towed my vehicle and charged me $270 with no warning, no courtesy notice, and no chance to explain or correct the situation.
As a resident, this experience was extremely uncomfortable and disappointing. It made me feel that even when I follow the rules and have a valid permit, a small accidental slip can result in a severe financial penalty, with zero understanding or flexibility from the towing company.
This is not how a professional service should treat people who live in the community. A simple moment of attention or basic fairness would have prevented this entire situation.
I hope management reviews this incident and reconsiders their approach, because no resident should be treated this way for something so minor and unintentional.
Kieran is the man! I had a bit of a situation, and I wasn't thinking straight, but he kept cool, and handled the situation professionally. I would definitely recommend him!
If I could give them 0 stars, I would. Very bad experience with this towing/car transport company. They refused to release my car even though I had the title in my name! The staff were extremely rude, and they asked me to pay $630 just to get my car back — and still didn’t give it to me. The lady working there was extremely rude and very racist, treating me with no respect at all. They even told me to bring the previous owner, which makes no sense since I don’t even know them. Honestly, I don’t recommend anyone to deal with this company — they are unprofessional, dishonest, and disrespectful.
UNPROFESSIONAL!! This company not only towed my car from my apartment complex but also flattened my tire. They stole my car from my gated apartment complex downtown nashville and then quoted me 230$ to get it back. The lady on the phone was rude and offered no sincerity when I explained I use my car for work. After getting my car back I realized that I got a flat tire from them taking it, probably picking up a nail as they sped away from my apartment. They didn’t even give a warning/reason for taking my car. Very upsetting and I would rate them 0/5 if I could!!!!!!!
One call and got them dispatched to tow a truck and trailer that was broke down on the side of I-40 to the dealership. Had to get them to take the trailer to terminal before going to dealership. No hassle and got the job done quickly with no hassle.
Str did a cross dock for useon Saturday night. NICHOLE is very professional took care of me very quickly they have good size dock space with plenty of doors they do accept efs I highly recommend . If you in need of emergency cross dock service.
The woman who answers the phone is very unprofessional and just plumb rude!!! She wasn’t specific in everything that I needed to be able to pick my car up MIND YOU this man set there waiting on me 2 HOURS AFTER HIS SHIFT. I spoke to this woman 5 times on my way there to make sure I had everything I needed I get there turns out I needed my title that she claims she said I needed and that it was on a recorded line IT WAS NEVER SAID!! Why would I waste my time and gas and go all the way there with everything needed and not have everything. So now I have to pay more fees which is what they want obviously. 300$ ain’t enough and they pick up my car 3 hours ago.
The tow truck driver towed my car to a garage and forgot to give the person in charge of the garage the key to my car. I had to call STR twice before the shop wound up with the key.
If I could leave 0 stars I would. This company loves to take advantage of customers & avoid conflict at all costs. Poor business. If you call then be prepared to be overcharged.
Tyler was friendly and professional. He picked me and my truck up on i40. He also knew where to correctly hook the frame and not my suspension to load the truck. Give that man a raise.
Watch out! We hired them for a restacking job, and during our initial conversation, I was quoted $250 per hour with an estimated duration of 2–3 hours. Ended up charging us $3250 without any notice about extra charges. I contacted Nano and informed him that I had a recording when I was originally, which I also sent to his email. Unfortunately, I never received a response. Be careful, they own couple other companies under different names, the one I hired is TN Load Shift.
I know some people will have to but I hope no one ever has to deal with these people. They are extremely rude, will cuss you out for them taking your car and only care about getting their $350+ per car. Plus you have to have cash in order to get your car back. And if you give them the attitude they give you back to them, they will try to keep your car for as long as they can because they can. I hope their business gets shut down by all the people about to sue them. I’d give them negative 5 stars if I could.
Showed up to the location where i was TOLD to go to get my vehicle back by the dispatcher. 70 Fesslers Lane. An employee pulls up after 10 minutes sitting outside the fence, he asks me a number of questions as if i didn’t belong there.
“WHAT ARE YOU DOING? WHY ARE YOU HERE? WHAT VEHICLE? WHO TOLD YOU TO COME HERE?” All with attitude.
Im obviously here to get my car back. I was told to come to this location by the dispatcher. Its the white van. I dont know the dispatchers name?! For the love of god i just want my car back. Its 12am on valentines evening.
“HEY I DONT NEED TO GIVE YOU YOUR CAR BACK IF YOURE GONNA GIVE ME ATTITUDE!” Lol ok guy.
Apparently even the way i counted the money and set it on the desk wasn’t gentle enough for the busted valise that is shown in the photo, i was once again threatened that i wasn’t going to get my car back.
Predatory. Unprofessional. Losers. Watch out for these sassy sisters!
I highly recommend this company to any trucking company, the customer service is off the charts with, the driver for me was very helpful and full of wisdom. While on the route you feel so comfortable with these experts⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐My personal driver for my tow is Ricky Bobby
Rob Jordan was amazing. Got my car out of a difficult area. Showed me some things about my car i did not know about which really helped. He has amazing customer service and very nice. Ask for him if you need a tow!!!
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