Very good service. Was able to tow my car down to the auto shop very quickly and had a stellar attitude. I'd definitely use Gullett again if I ever have any car issues (though I'd prefer to never have them of course ?).
Only docking a star because it was hard to get ahold of the driver, but that could be an issue with the network deadzones.
We were in a tough spot while traveling, and Mr. Barney and his wife truly went above and beyond anything we expected. He showed incredible kindness and care that made a world of difference to our family. It’s clear he’s not just great at what he does—he’s a genuinely good person. So grateful we crossed paths.
Barney is professional, good at what he does, and is an overall good person. We've used his towing services many times, and have never had a bad experience. He seems to do all the tows by himself, which to me shows how much he cares about his business and that he has a standard of service he provides and only trusts himself to uphold it. I'd recommend Barney (Gullett's) to anyone needing a tow, a jump start, or anything other service he offers.
Mr. GULLETT was easy to work with and I got my car back without hassle. However, something has came up where I need my tow bill and he is not responding to my texts. When I spoke with him over a week ago, he said it wouldn’t be a problem to get me the bill now I’m not getting any response.
Barney is the absolute nicest man ever ! He came out at lunch time on Thanksgiving Day and towed my mom’s van when she had a flat and no spare all the way down in Lynchburg back to Tullahoma. Top of the line rollback service !
If I could give no stars I would. This is the worst towing company I have ever dealt with. Between the unreliable service and the no call no shows I am surprised this man is still in business.
Treated my Lexus better than I had ‼️ I had to use them twice and the same driver was extremely professional, respectful, caring, and friendly. Both tow trucks that I saw were immaculate, clean, shiny and their favorite color must be Chrome. If you really value your vehicle, you will appreciate how Gullett's Towing and Recovery will care for it ‼️?
Gullett's Towing is the best towing and road assistance company that I have ever used. He is kind and very punctual. I've called him for towing to a simple battery jump. I love Gullett's and highly recommend him!
Had locked my keys in my trunk and was going to call a locksmith when tullahoma Mall Security recommended I call Gulletts instead. And I was so relieved I did. He arrived and got me in my car within a few minutes. Very nice gentleman and would recommend them to anyone.
I called and asked if they could tow my car at 4pm and they said that they would. 4pm came and no one showed up so at 4:25 pm I called again and it went to voice mail. 15 minutes later I called again and it rang 2 times and went to voice mail. Obviously they reckonized the phone number and decided to not answer. I don't know how you stay in business when you lie to your customers and then just ignore them.
He's tried to help me and my partner find our car after it broke down at Briarwood apartment complex 5 minutes down the road from him. He was genuinely helpful, & said I should file a lawsuit to get my car back bc the manager couldn't tell me anything about where it is or who towed it. Above and beyond customer service considering I'm not even a customer! This is just a genuinely helpful man, a good Samaritan, if you will. He even drove to the complex and spoke to the woman who didn't have a clue! We need more people like this man. People helping people. I'm so very grateful ? Thank you, kind sir!
Worst tow truck company I’ve dealt with. Called several times to have a truck towed and never answered and never returned my call. Called Performance Plus Towing in Tullahoma and they were very nice and did a great job with the tow.
I’m so grateful to Barney for helping when I locked the only set of keys in my car. He responded quickly and even recommended someone who could come give us a second key fob. I would definitely recommend him to a friend.
Mr. Gullet towed my son’s car after his wreck. He was nice enough to allow us to stop by the next day and get all his stuff out that he needed and hold the car till we could come get it. He even helped get it loaded on our trailer. This isn’t the first tow he’s done for us so I’d say his prices are reasonable. People complaining should bear in mind he’s a one-man team running all over the place. When we’d call about coming by, he’d tell us where he was and when he’d be back. He’s very kind and made a pleasant experience out of a very nerve-wracking situation. We will continue to use Mr. Gullet in the future.
I’m a car guy, and services like this are important to me. First found this company when i locked my keys in my truck at night. He came right out like 15 miles away and once it was figured out, he didn’t ask for any money at all. Just my returning business… Had to make him take my money ? have used this service several times since and recommended him to anyone asking about a towing service. As long as i live here, Gullet’s will always get my business.
I called and promptly paid the fee, and I was informed that they would collect the car at 9:30 am. To my disappointment, they didn't arrive until nearly 11:00 am, and there was no communication from the company regarding the delay. I had explicitly requested them to inform me if they were running late. My urgency stemmed from the need to have my car repaired at the shop on the same day so I could travel back to Nashville.
This experience offers a few valuable lessons for the company:
1) Establish realistic expectations with customers.
2) Emphasize the importance of effective communication.
Really nice guy that runs this company. They were very fast in responding in picking up my cadillac and took it to Murfreesboro for me. It arrived without a scratch on it. I am very happy I called him as my provider. AAA is so cheap that no towing company in the area will tow for them. So if you have AAA it is worthless in this area and you will wait for hours. Instead, call this guy if you're in this area and need a tow. You will be very pleased with the service you receive.
I really do like this towing company, Mr Barney. Is pretty reasonable with prices. My wife's jeep broke down on five points road in Lynchburg. He towed it to the mechanic shop no problem for 75.00 in Tullahoma. I would recommend him to anyone else that needs a tow. Because all of the mechanic shop around here use him first. So, that means he knows how to get the job done fast and efficiently.
My wife and 2 year old got stranded at Tullahoma pediatrics. I called Gullet and he showed up within 15 to 20 minutes jumped her off and had her on the road. Didn't charge me anything. Just said get that baby home. Great service. I can't thank this man enough. Thank you Sir
My daughter and I went to Nashville to shop. When leaving, the transmission went out in my suv. It was a weekend, and I think there was something special about the day (it’s been awhile) he came straight there, was extremely friendly as well as his wife. He gave information on the best place to get the suv repaired. My husband had to force him to accept some sort of payment.
We were locked out at a service station and a man pumping gas next to us called a friend of his, who just happened to be Barney Gullet, to come unlock our door. The gentleman drove off and a few minutes later Mr Gullet drove up and had me in my car in no time. It was Father’s Day- I was in town doing ministry. He overheard my story of not having any cash on me & how another Good Samaritan had let me pay with my gas card for their gas so he could give me the cash he had on hand, in order to pay to have my door unlocked. Mr Gullet refused to take my money, and told my husband Happy Father’s Day. What a blessing he was! These three strangers we met during this time of stress turned a stressful event into a blessing to us. They were all being the hands and feet of Jesus that day.
Locked my keys out of my car in the JcPennys parking lot. Called them and told me when they'd be there, and what they'd be driving. Very courteous and professional, and were very respectful of my car. Cant recommend them enough!
Had my car break down the night before while in the drive-thru at Arby's. I was coming there this morning (4th of July might I add!) from where I live in Manchester, I called Gullett's and they were there before I was! Picked it up super speedy and even asked if I wanted him to put it in the drop box for me! Very reasonable pricing as well. Would definitely recommend!
Gullett’s towing is an exemplary service, and I was highly impressed by the service provided. The gentleman who assisted me was very kind and quickly resolved the problem. If you are in need of a towing service, I recommend this business.
Mr Gullett came to tow a Nissan for me today from Morrison to Tullahoma. He answered his phone when I called, he was very nice and friendly. He came when he said he would come, he charged me what he quoted me and his prices are the best around the area. There aren't too many good people out there any more following good, honest business practices; but if you are looking for someone like that in the towing business, look no further than Gullett's Towing! Thank you, Sir! I very much appreciated doing business with you today!
He may be a little old but he douse a good job weather u need work, buy a vehicle, or even a tow.hes very calm and smart. His prices are decent ,and he has a variety from peddle bikes to trucks and vans. He's also got plenty of signs old and new u can use as conversation pieces. Over all 5stars .and he built his place at his home so he has good hours
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