Recently, my sister's car broke down near the AutoZone in Nanticoke, Pennsylvania. Thankfully, her car problems occurred near enough to this AutoZone for her to be able to coast her car into the parking lot for diagnosis and repair. As it turned out, her car needed a new battery, coolant hose replacement with associated fluid, new wiper blades, and several other miscellaneous services and repairs. Although the store manager, Ben, was literally clocking out of work for the day at the very time of this vehicle incident, he took considerable time to cheerfully handle all necessary repairs. I should mention that my sister is a senior citizen who was in understandable angst while speaking with me on speaker phone during this entire incident. Ben patiently spoke with me (by the way, I live in Kentucky, whereas my sister lives in Pennsylvania), walking me through each and every diagnosed need for repair. After completing all required work, Ben successfully got my sister’s car back on the road.
I have rarely, if ever, observed anybody, in any customer-service capacity, act with such compassion, thoroughness, and patience. As he aptly said to me over the phone: "When I saw your sister's car broken down at my store, I could not just leave work for the day and leave her stranded."
In short, Ben is a phenomenal credit to AutoZone, which is most fortunate to have a manager of such high-caliber professional skill level and personal character. He should be commended for his outstanding service well above and beyond the call of duty.
I recently got my right leg amputated it's been tough sometimes get things done but when I pulled up Jeremiah Montaivo came right outside to help me he went and took a picture of what I said I needed thencame outside to show me Danny went back inside and made the transaction and brought me the products I never left the inside of my car THAT'S WHAT I CALL SERVICE WITH A SMILE thank you Jeremiah I definitely will be back.
Told me they cant return my item by my phone number without a receipt but I never got a receipt because they took my phone number at the time of purchase for the recipe sooo it makes absolutely no sense to me an wont be going back to that autozone an it's crazy cause how close to my house it is smh highly aggravated with this situation
A GR8 Big Thank You to David Powell @ AutoZone @ the New Nanticoke location. My 89 yr young Mom had a low oil engine light on . David went to the parking lot, reviewed her needs , made the proper recommendation as well as topping off the oil to get the oil light off. Mom felt very comfortable dealing with him . Our family will return to do business with this location because of good people that AZ has hired. Thank You Again
45 N Market St, Nanticoke, PACar repair and maintenance service
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