Unscrupulous, I tried for state inspection, she said a tire was cracked. Tires had less than 1000 miles. She couldn't show any crack or even which tire it was. Tried to sell a tire.
She Ripped two separate 3 inch hole in undercarriage where just starting to get rust scaling. I Took vehicle to a different garage and it passed with out issues. Very unprofessional operation. Stay away!
Can’t say enough my daughter got herself in a bad situation slid off the side of the driveway , this dude put a lot of effort getting the car out of a really bad spot with snow ,ice and on a slope .
They saved the day .
They said they have no records of my truck when I asked about it getting towed but how would they know if they don't have any information on my truck I could be talking about any truck and you just told me "No we don't have it"
No receipt provided. Unprofessional customer service. Hung up during a phone call and refused to refund payment for a service that was not completed. I would not recommend this company.
Will refuse to refund you for a service not provided. Hangs up the phone on you several times claiming she has all the information to retract the statement and change the pricing. Very confusing and frustrating.
The company failed to provide a receipt, was unprofessional during communication, hung up during a phone call, and refused to return my money for a service that was never completed. I would not waste any time with this so called business.
Failure to provide a receipt. Extremely unprofessional behavior. They hung up during a phone call and refused to refund money for a service that was not completed. This appears to be a scam.
On November 8th, I used Hernandez Towing for a tow to my home. The owner originally stated she did not accept electronic payment, I planned to get cash for the $160 tow. After that, she changed her mind and told me I needed to send half the payment electronically before she would provide service, which caused an additional hour of waiting. I had all of the cash ready waiting on her, prior to the price that kept changing every time we spoke, despite me having already provided all the necessary information. She also repeatedly hung up on me during our conversations.
I ultimately paid, but I never received a receipt or any acknowledgement of the payment.
On December 12th, 2025, I contacted her again regarding the payment she received for a service I never actually received. She continued hanging up on me and avoided addressing the issue. She claimed she needed to “check” her device, even though the business Cash App account is directly linked, and she made no effort to confirm or refund the payment. She is actively avoiding returning money for a service that was not provided.
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