What clients say about Gerry Butts Auto & Truck Services in Erie (PA)
I was having a minor car issue and called to see if I could make an appt. They said to bring it in to look at, and they ended up fixing it on the spot! Excellent customer service and very helpful!
I've always taken my car here, my whole family does. I used to live in Oregon and I kid you not, I drove it to Gerry Butts (4-5 day drive). I have had a lot of mechanics mess up my cars, so I have trust issues. Here, they have always found out what is wrong, fixed it, and charged a reasonable price. I just scheduled my boyfriend to go here as well. As our family grows, hopefully they will keep the shop up and running so the younger generations may come here as well.
So I just wanna put this out there now they do violate federal laws and will give out your personal information to their employees without your consent which falls under General Data Protection Regulation (GDPR) and Electronic Communication Privacy Act and The Telephone Consumer Protection Act I do not trust this company and they do not fix vehicles right and this is coming from someone who actually is specialized in cars they will mess up your vehicle every time I hope this catches everyone’s concern about this place the mechanics are not certified and just want your money and for you to keep coming back and they will say they fixed your car but they don’t actually do it and will charge you for it and when you contact them they will deny it and not take responsibility for their mistakes and I can name off the employee aswell
As a young woman who knows very little about cars, I have never felt anything but kindness and respect from everyone who works here. Gerry, Patrick and the rest of the team are honest, friendly, and do great work. We have never left upset or dissatisfied, and the price is always reasonable. Best shop in Erie hands down.
Patrick & Tech Craig were awesome ! My daughter, a student @ LECOM & out-of-towner, was stranded with her Mustang. Patrick understood the predicament & was able to fit her in the schedule the next day. Craig diagnosed the car & personally spoke with me on the phone with his findings. GREAT communication, Professionalism, & Service. They ensured the car was running right ! LECOM students & community, this is your Auto Shop. It should be called "Integrity Auto" !
$400 for a truck inspection. that’s who, that’s what.
there was ZERO work done to the truck, just a simple truck inspection that was overpriced. I had left no comment about it, just a one star.
This is one of two places I trust my car with (the other being Independent Muffler) Gerry and his team are knowledgeable, friendly and efficient. Definitely recommend them especially for people like myself who have limited knowledge of cars, they aren't jerks and don't take advantage of you.
Took forever to actually look at the vehicle and upon diagnosis, requested obnoxious deductibles that were never settled upon original negotiation. Other auto body shops/ mechanics do not do this and certainly wouldn't be shady about it. Essentially holding keys as hostage for an over inflated price for simply looking at a vehicle. If you need a diagnosis, go elsewhere.
Way too expensive had my truck looked over and only had a brake line replaced costed almost 500 dollars my truck was there one day and needed picked up the next day there are better and more affordable mechanics available
Best place I've found to take care of car problems. The mechanics are very professional and knowledgeable. The price of their services are very reasonable.
Fantastic and knowledgeable staff. They go above and beyond for their customers. Whether your car is an old one or brand new this year, they will take good care of it for you.
They were very nice, very helpful. Fixed what they thought could be wrong with our truck. It is a bit better now so I think it was partly what they thought. Wasnt too much. Got it done fast. I appriciate all the help. Very nice place. Will be going back to fix the rest.
Professional service and courteous employees! Very reasonable labor rates and they stand behind their work. Whatever your vehicle needs, you can trust Gerry, Craig and Patrick to make it run like new again.
Gerry, Craig, Patrick and all the guys have been my go-to for 2 decades now. I don't trust anyone else to fix my vehicles. I know my family is safe on the roads with their work. Tremendous customer service and auto knowledge.
I was having some car trouble and called this garage after being referred by a friend. Excellent, prompt service and friendly staff. They took care of my issue within the day and were fairly priced. Will be using them from now on, thanks so much!
My boyfriend and I broke down in Erie on new years eve, our brakes were scraping/screeching and we called Gerry to see if he could take a look. Not only did they get us in even though they were closing, they found us a brake/rotor package for a reasonable price even though with the holidays they were in a pinch. They even installed them for us and gave us a discount as my boyfriend's dad is a retired veteran. If we hadnt called them we could have been in an accident or broke down on the highway on a holiday. Highly recommend them, great business.
they fixed our oil leak, a difficult and costly job and it took a little longer but they did a great job and honored the quoted price. Car drives great and we will be trusting them with both of our cars from now on.
Work was promised to be completed. Got a call over a week after making the appointment to be told the job was too big for them to complete. I wouldn't go back there if they offered to do the work for free. No integrity.
I have been a customer of Gerry Butts for 20+ years. Gerry and his staff are not only highly competent but also VERY trustworthy. I know when I take my vehicle to Gerry Butts, the recommendations made are done so with MY safety in mind. VERY satisfied with Gerry Butts.....
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