This rating is based on customer reviews, inventory size, pricing, and service quality
Lacey’s Towing Service in Erie, PA draws mixed-to-positive reviews: many praise fast arrivals, late-night rescues, courteous, professional drivers, and careful handling, but a notable minority cite poor phone response/no-shows, rude interactions, misdiagnosis, and pricing perceived as high for short tows. Wait times are usually short yet occasionally unreliable. No clear data on inventory, yard organization, or parts. Overall: 73/100. Best for quick, friendly help; compare costs and confirm scheduling to avoid surprises.
Needed a tow he was there with in the frame promised. Very nice and very professional if need a tow. They are very reasonable priced would recommend to family and friends
Excellent service. The gentleman was very friendly, helpful and kind. Very professional and prompt. Absolutely will call again and will recommend to others.
Helped me out while in a jam…130am and got my van to my mechanics. I didn’t catch the drivers name but he was very nice and helpful. I highly recommend.
These guys don’t even know how to jump a car and charged me 100$ and still left me stranded and completely wasted my time and misguided me. I called them for a jump. Guy shows up late as hell. Tries the battery pack it’s not working so he goes to grab “a bigger battery pack” so he goes back takes another 20 mins and said he’d only be 5. Comes back and still can’t get it to start. So he tells me it’s a starter issue. Btw this guy was banging the cable teeth all over my cars bumper. Had another tow truck driver come out the next morning and jump start me the next day. It started right up: battery just needed changed it was old. It’s been running fine since. I would give 0 stars for wasting my time, misguiding me, and charging me 100$ to completely WASTE MY TIME
Had a crew member stuck out at cell site, literally next to a house (access not hard). But it was 10pm on a Thursday. Person who answered the phone apparently not having a good day. Rude. Anyway, no call. No show. I’m all about small business, but choose elsewhere.
-28 degrees out. Called the number through Verizon Roadside assistance. Guy goes from 0 to ballistic on me over the phone because I was driving "the wrong vehicle" on the dispatch. Both vehicles are on the policy.
Listen when I say the BEST towing company in our area!! I got a car and it broke down and hr and 30 mins away from here and they got it to me THE SAME DAY!!! I recommend this company to anyone who's in a bind and needs affordable and fast service.. JOE & JOSE are the best around... A friend recommended me to them and man when she said they don't play they definitely don't and they are very friendly!!!!!... Thank You Guys So Much
Tried to schedule a tow with these guys several days in advance. Contacted them on a Monday, looking to book a tow for a Thursday morning appointment at a shop and the gentleman tells me to call back Wednesday night after 6pm to arrange pickup time and payment. Several calls between 6pm and 8pm on that Wednesday with no answer and no means of leaving a message/voice-mail left me in a panic trying to find a tow after 8pm, a day before my scheduled appointment. Definitely won't bother trying to use their services in the future.
Polite and professional at the office. Prompt and timely service. Jose, our tow driver was great! Took great care of my truck. Will recommend this towing service to my family and friends.
Got my work truck stuck in a snow bank in my drive way. They showed up exactly when they said they would. They did not tear up my truck, yard or drive way. Along with being there when they said they would be the tow truck drive was really fast, courteous and very professional. They will likely be my go to for road side assistance in Erie.
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