This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Rick Sornberger Automotive & Towing in Erie, PA are overwhelmingly positive—score 97/100. Customers praise fast response times (many same‑day tows/repairs), courteous, professional staff, and rare honesty about what truly needs fixing, with fair, transparent pricing. Service spans roadside rescues to diagnostics and repairs; communication is strong, the shop is tidy, and travelers say the team goes above and beyond. Downsides: they can be busy (call ahead) and one report cites rude service. Little to no info on parts inventory, yard organization, or ease of finding parts.
What clients say about Rick Sornberger Automotive & Towing in Erie (PA)
Needed diagnostics for rough idling and no power on acceleration. They got me in quickly, diagnosed the problem and repaired promptly(catalytic converter). Friendly knowledgeable team with reasonable pricing. Definitely will return if I need future service work.
Thank You
Dave was great. I was told at another inspection that I needed rear brakes. When he checked them he said they were fine and didn't need to be replaced. He could have done the work and I would have had no idea. He went above and beyond to make sure things were right before an alignment and even cut off a stuck stem cap that I hadn't mentioned. They worked quickly and communicated well. All of this at what I thought was a fair price. I'd definitely recommend to anyone needing work done. Be sure to call ahead of time, as they are busy. A+
We called for a tow and the price was definitely the best from the other places we called and they came in less than half an hour. I also appreciated that the driver was really nice in general and he tried to jump the car just in case. Would call again!
Rick was top-notch. He showed up first thing in the morning just like he said he would. The truck was backed in a tricky spot, but he jumped right in and helped me pull it out without hesitation. We got it towed with no issues. Super down to earth guy way better experience than I’ve had with other towing companies. Rick’s the kind of guy who gets the job done, no excuses. Big thanks again, Rick!
WOW, HUGE thanks to Rick Sornberger Automotive & Towing, & to Parkers Garage for sending him to help me. Rick got right down on ground w/a few tools, and took the damaged exhaust off, and offered to get rid of it for me. Then he made sure I got back home OK - Rick went above and beyond for $25, Thank You Sir!! (just days b4 this happened, I suddenly lost my bff of 37 years, who was also my mechanic, my garage for all car stuff & I was in a total panic-thx again Rick!)
I am by far thankful for this towing service. I am from out of town and was on my way to Canada. I had a wheel spacer shear snap on my truck. Rick and team was able to quickly fix my truck and get me back on the road. The part that really meant a lot and was greatly apricated was to phone call to make sure my truck was ok and working properly. That is beyond service. I would recommend them to anyone that ask. Its a team like Rick's that truly makes a difference.
Rick is a student up guy! Used him for towing last week he was right there . Called this week for another tow and he went above and beyond to help me out!! 100%% recommend
My transmission line burst when n i79 .
I was stranded with my 4 children. Rick was there in about 9 minutes from the end of our phone call. Amazing service
I cannot stress enough how wonderful of an experience I had with this company. I was on a long road trip through this town with my dog and my tire went out on the highway. Rick was quick to reach me and he went above and beyond to make sure I was helped with my tire. I was quite distraught before I spoke with him but he made me feel so at ease and made this stressful experience and easier one. Great man and company!
Was from out of town when my car wouldn't start, Rick made time and went out of his way to get my car up and running and get me on the road. Really nice, kind and informative staff. Overall a wonderful experience and am very grateful for their work and advice.
Was told I would need new front brakes on next inspection and gave me a quote so "not to surprise me" sure enough my brakes went out a month ahead of next inspection. Got my new brakes today and even paid 12.00 less parts adjustment. Quick, fair and efficient. Very pleased and receptionist super friendly!
I have been satisfied with the services I've received at this garage and the work is completed in a very timely manner. Rick saved me some money on new tires, which I appreciated. Everyone is friendly and the business is very neat and orderly. I would recommend trusting them with your automotive needs.
Rick is the best, he assested my situation & came back with all the tools & ladder needed & did a great job fixing my dilemma. I would recommend his business to everyone. Good honest people. His daughter Melissa was pretty fantastic also.
Rick & his team are top notch. I dropped off my 25 year old truck with 253,000 miles on it for an engine diagnose. He checked it out and instead of replacing parts & charging me, he called & told me what sensor needed replaced & asked if I wanted to work on it myself and save some $. "You seem like you don't mind getting under the hood & working on it" he said. I am truly grateful. Thanks team Rick!
Fair pricing and willing to accommodate most services. I definitely recommend Sornberger's for working on my prized automotive collection. If I ever need a tow, I'll also be calling them.
Rick Sornberger and his team at Rick Sornberger Automotive in Erie, PA are top notch people. They helped my family and I after our minivan started to overheat during an out of town trip. Rick came quickly to our rescue to check out what was going on with our car. After giving us directions on how to get to his shop safely, he led us there, with his tow truck, for further review. His mechanic inspected the car carefully and talked us through our next steps. He even took the time to call a local dealership to find the part we needed. The woman at the front desk was kind and so helpful with our kids who were a bit nervous about driving our car home. What a wonderful shop filled with kind, helpful and knowledgable people. Thank you so much for your help!
When my battery died in Erie, Rick arrived promptly to give us a jump. He priced a replacement for us, led us right to his shop, and had us on the way with a new battery in no time. He and his whole staff were efficient, courteous, and a pleasure to do business with!
I had Rick tow my work van when it was experiencing some electrical problems and would not start. The company's dispatch was extremely helpful in finding a trustworthy location to do the repairs. They recommended the exact mechanic by name. The service was wonderful, the staff was friendly, and the whole process was great. I would strongly recommend them if you need a tow or service as they really do go above and beyond. You can tell they care about their customers!
Rick Sornberger Automotive is hands-down one of the nicest car shops I've ever had the business of working with.
They will NOT sell you something that doesn't need to be done.
They WILL take care of you, treat you with respect and decency.
After taking my car to other shops around Erie, Rick took care of my further issues. Reminds me of working with a family member they way he talked to me and helped resolve my problems.
Would HIGHLY recommend their services!
Honestly, this is some of the best customer service I've ever had. After calling for a tow truck my phone died before I was able to give Rick My complete location, he went out looking and eventually found me. He was able to help pinpoint some of the problems with my motorcycle and work with me so that I was able to continue my trip. He was even gracious enough to drive me to a hotel he helped me find at the end of the day. My whole experience with Rick Sornberger automotive was excellent, he went above and beyond what I ever would have expected.
Very very nice and professional. Called in and they listened to all my car issues and had me in the next day. After going to 4 different shops , Rick and his team was able to get me a answer the same day and point me in the right direction. HIGHLY RECOMMENDED
I've now had three cars in for service and have been very pleased on all fronts with Rick Sornberger Automotive. Their office staff are polite and professional over the phone and in the office. The mechanics are committed to a thorough and quality job, and they aren't afraid to tackle the more confounding issues or more difficult fixes that other shops won't touch. The prices are in-line and comparable with other local private shops. Bravo! It's tough to find a place like this.
My electric car needed to be towed. It’s battery was totally discharged (“my bad”). I called Nissan Roadside Assistance and they sent Rick Sornberger. I was very glad they did! Rick was helpful and a really nice guy.
The car was in my garage and would not start, so it could not be shifted into Neutral to push it out. Rick did the problem-solving and safely moved it; loaded it on the tow truck platform and delivered it to my dealer’s service garage.
Thank you, Rick.
Outstanding service! The mechanic inspecting my vehicle called to inform me that although my rear breaks would pass, they were very low and should be replaced very soon. He was able to replace the breaks and rotors that afternoon, which was very convenient and most importantly, made my vehicle much safer, especially with bad weather soon arriving.
My car broke down and the owner came to get me! I'm 22 and had no idea what was wrong, he told me right on the spot what the problem was! He arrived so fast I only waited 15 minutes! He was seriously the nicest. if I ever have an issue with my car I'll call Rick's!
Last weekend after enjoying the tall ships I was met with a completely flat tire in a downtown parking garage. After being unable to free the lugnuts I contacted Rick Sornberger towing. They came out quickly and got on my way!! Highly recommended their services!
Great service and refreshingly honest. If you are looking for a dependable mechanic, Rick is that person. Treats you like you are family and earns your trust, which I had a hard time finding before I found Rick. You can not go wrong if you take your car to Rick's!
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