What clients say about Otto's Car and Truck Repair LLC in Media (PA)
I love it here. I’ve always been stressed about going to mechanics. I’m a woman who knows nothing about cars and I’ve been ripped off a few times so going to a mechanic by myself is nauseating.
Not at Otto’s though. First time they looked at my car and said it was a small fix and they didn’t charge me anything. I had an immediate sense of peace, like I was dealing with family. I’ve been going to Otto’s for over a decade. I send everyone here. They’re amazing.
These guys are fantastic! Another shop did some work on one of my child’s cars - and they were hacks. Brought it here, they were totally straight with me on the issues, and the repairs were reasonable. I won’t be taking my cars anywhere else.
Beware I had my child’s car inspected there two months ago. I’ve never driven my child’s car. These people passed the car’s inspection. I also asked for an oil change for which I paid for. Fast forward to last week. My child’s car all the sudden was prevented from starting by the immobilizer. Which was divine intervention in my opinion. Meaning he could not drive the car I had it taken to the dealer to assess what the issue was and get it fixed. I get a phone call from the dealer who is extremely alarmed. Apparently my child’s brakes were basically ineffective. It was explained to me that in order to stop the vehicle you had to put the pedal on the ground. That the brakes were absolutely failed. Broken.
Had my child gone onto a highway with this vehicle he could’ve been dead. The brakes would’ve failed. He would’ve not been able to stop to prevent a collision at a high rate of speed. The mechanic at the dealership said that had Otto’s automotive actually driven the car. This would’ve been immediately clear to them. This means that autos never started the car and put it into the garage to even change the oil. Otherwise they would’ve discovered the failed brakes. So I paid for an oil change and a safety inspection for which neither were done. The dealership check the oil and the oil had never been changed. Many of us trust these places to do the work we pay them for. We don’t go and check the work after. We don’t look at the oil we don’t look at the parts that were replaced. We don’t see evidence that parts were replaced. We just pay for it and drive away and continue on with our lives. This incident could’ve cost my child their life. I am so grateful that the safety device the immobilizer on my child’s car prevented the car from being driven. I really see that is divine intervention. While it’s not 0TTO‘s fault that the brakes were essentially completely broken. They should have found this during the inspection, had they actually driven the car. Do not trust these people.
Hit a pothole on the way to a meeting and my low air pressure light immediately came on. I stopped to look for a local place to help. Luckily I saw them after receiving a less friendly welcome from a spot close to them. Otto's fit me in quickly and were super friendly.
I do not have enough words to brag about this fantastic business. They’ve always been incredibly fair have declined work when they didn’t think things needed to be done. they never try to push repairs . Once they even repaired a window for me on time for no charge because it turned out to be simple ( to them , not for me) and then meticulously taped it up so it would look better ! I love them
We were not sure where the clunking noise was coming from, all we thought, this is going to be expensive. Ottos found the problem, fixed it and fixed another problem as well as inspecting the car all in a day and a half. If you need a fair and trustworthy mechanic go to Ottos.
Updated for our 7/27/23 experience.
Another phenomenal experience at Otto’s. This time the heater core went in my wife’s car, and despite them being very busy, they were able to fix our car in a timely manner at a great price. Thanks for another great experience!
Both my mom and I have been using Otto’s for a while. They are a wonderful group of people and always get my car in and out. A great place to take your vehicle!
This is the first time I took my car here. Joe is very nice & talked to me on the phone for 15 min to discuss the problems w/ my car. My fiance & I brought the car in the evening to him & talked to Joe. When we got the car, we thought everything was fine w/ it, come to figure out they didn't change the oil when they told us they did! They don't know which mechanic worked on my car!! I drove it for 2 days, short distances, 2 miles down the road. I noticed smoke was coming out of my tailpipe really bad! I told my fiance when he got home & he called Bill, co-owner, the next morning cause it was late. Bill sent a tow truck free of charge to the apartment I live in to come & get it. They re-did the oil change. I'm assuming Bill did it himself. Thank-you Bill, for everything!! I really appreciated it! It seems to be running fine now.
These guys are the best! I was hesitant going to a new shop but the workers here gave me a great deal and were up front about everything they were doing, and even agreed to work around my schedule. They saw I was missing a hubcap on one of my tires and worked with me to get a new one which I didn't expect at all!!! Great experience and very trustworthy workers, I have already scheduled an appointment to return!
Great shop. Quality work at a fair price, and the team is friendly and genuine. Bring my cars here from South Jersey because I trust their work and know I’ll have a good experience.
Honest guys that will shoot straight as to what needs to be fixed and what doesn't at very fair prices. Did a great job and will be a repeat customer. Highly recommend. Great local business.
Got a nail in my tire and called up ottos to see what I should do! They told me to come right in and they could see if they would be able to plug it up! Was there a total of 20 minutes and they helped me right out! Nicest guys ever! Totally trust this place and love to find a business that has been in service for over 40 years - by meeting them you can tell why! Professional and reasonable! Will go no where else moving forward! Thank you so much for your help today! You guys are THE BEST!
I've been going to this shop for years. They're just a friendly group of guys doing honest work. They have pride in their work and value customer service and relationships over anything else. The owner Kevin is always very thorough about the work being done and cost of parts/labor. I will never go anywhere else. Highly recommend!
Kevin and his team did a fantastic job working on my '07 BMW X3. I would highly recommend this honest and fair priced mechanic for quality work and professionalism.
Otto's auto is a true small town Auto Repair, honest helpful and goes the extra mile. The best people you will find not some corporate by the hour shop.
We really lucked out in finding this garage ( which was given to us by the vehicle title and registration business we used to register our out-of- state vehicles). Kevin ( the owner ) is very friendly and so are the employees that work there. We had 10 days to get 2 vehicles inspected and they scheduled both very fast. It was quick and painless. I will be using them again for future vehicle needs.
I was on the highway when I felt like I was losing control of the steering in my 2004 Prius, so I got off in Media and Googled mechanics near me with good reviews and found Otto's. What a blessing in disguise!!! We had been meaning to find a new mechanic who wouldn't look for expensive repairs just to make a commission. Now we will ALWAYS make the 20-minute drive from Ardmore to come to Otto's. Kevin looked at the car the same day, took time to explain everything to me, and helped me prioritize what actually NEEDED to be done (instead of the thousands of dollars of work other mechanics wanted to do.) Thank you, Kevin!
I love Ottos’s! I drive a VW Jetta and they take excellent care of her. They provide me with fast and exceptional work for a fair price. I don’t know what I would do without these guys!
5 Star all the way!
I was here visiting family. I had mechanical problems traveling from S. Florida all the way up! Prior to making this trip I had invested over $2000. for the timing belt, water pump, etc...
On the way up it ran on three cylinders! No power at all!
Ottos was highly recommended by family! And boy were they right! For three days this shop ran every test possible to diagnose the problem. I am ecstatic!
The owner (Kevin) went out of his way to make sure that everything was right. I Even. had an issue with a blowout on the trip up And needed to purchase a new tire. And since I was traveling from Florida, my car was packed! Ottos removed everything, replaced the spare And put it all back better than it was!
There prices are very fair. And the work is outstanding! I highly recommend Ottos!
Tell them Mary from Boca Raton sent you!😮
I used to believe in Otto's. Kevin is OK. But that guy with all the muscles (I think his name is Mark) is a lying wise guy. The last times I went there started with me asking Kevin if the idiot light meant I had to fix it then. He said 'No' so I took the advice. When I brought it in 6 months or so later they got after it (electrical) and messed it up so badly even the dealer I went back to couldn't fix it.
Been going to Otto's for years and I think they are the best in the business. Wouldn't think of going to any other mechanic. Kevin , Chuck , and Mark are all extremely competent caring and honest mechanics .
The only place I take my car. Kevin and Chuck are so passionate about their jobs it's not just fixing a car to them it's making sure your car is the best on the road and you're safe! Been going to this mechanic for years! Never get charged astronomical prices like a lot of places. Kevin is very honest if he can fix it he'll let you know if it's not worth the fix he'll let you know. Take my car here problems are always solved and I'm always treated like I'm a priority! Nothing like a business that the customer can always say they're satisfied!
Had an oil change and inspection done here on my SUV recently. So far so good! Earlier in the year, brought our 2006 Hybrid in and had brakes and rotors replaced in addition to the yearly inspection. Guys are pretty cut and dry - not a lot of conversation - but they do good work.
Staff is courteous and knowledgable. Very honest and upfront about what to expect for price and time frame. Asked me how much I paid for the car and was realistic about what was worth replacing.
I brought in a cheapo car I bought with 100k and no documentation, so I wanted to have the timing belt changed not knowing if it had ever been done. For a small fraction of the $700 this would have cost they were able to go partway in and determine that the belt had recently been changed and didn't need to be replaced. Also took care of my other issues and the car runs better than the day I bought it.
Excellent mechanic & all around good guy. The biggest compliment I could give Kevin (Owner), is he's Honest. A word not used very often in his industry. If your anything thing like me, then taking your auto to the mechanic for anything is the cause of a great deal of stress, anticipation, & worry. Waiting for them to call you to tell you how much it's going to cost is equivalent to playing a game of Russian roulette in a back alley somewhere in Bangkok! Give him a chance, you'll be very happy you did.
They destroyed my car. Probably not Kevin, but for a routine oil change someone put less oil into my car than was supposed to be. THREE quarts less. The engine seized. No, gentlemen, I did not have an oil pan leak, thank you. And you were the last one to change the oil. This was deliberate. It was not a screwup.
Now, a screw up is when you fix a flat and the tire goes flat again the next day. You say that stuff is all over the road and fix it again. Much later I have it in another shop. I ask them to pull the tire that they fixed twice. There was ONE hole, not two. You can't even fix a flat tire.
I highly recommend Ottos Car Repair. Kevin, Mark, and Chuck are very competent mechanics. Kevin, the owner, is exceptionally honest and always provides me with accurate information and detailed explanations of what is going on with my vehicle. He also explains what options are available when a repair is necessary. He is very knowledgable and never pushes anything that is not necessary. I completely trust these mechanics and will use them indefinitely!
The crew has always helped as much as they can. Every time i have sent a car to them they have scheduled appointment on a day that fits my needs, and have always help me find a solution to the problems i needed fixed. Nice, helpful and Timely
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