Great experience today. Carmen (mgr) helped me with a return from another store and Charlie helped to put new wiper on for my wife’s car. Both were very professional, knowledgeable and friendly. Would definitely recommend that store!
This was my first time in this auto zone. Man I just loved it. I was taking my time looking for an exhaust tip and the staff was so friendly. I asked if I could borrow a tool to install it and it was no problem. It didn’t end up fitting so I tried on a new one then and there and flash the second one fit. They were so nice to me. I love feeling welcomed the moment you walk into any establishment. When the workers are happy you are happy. I’m tired of walking into places and feeling like a burden for people to do there job. BUT NOT HERE, I am going to make the longer drive just to go to this specific store. Peace of mind of feeling wanted is all you can ask for. It’s really hard to find that nowadays.
Very friendly, professional, and accommodating staff. I came in last night (2/26/26) after I mistakenly bought the wrong bulbs for my headlights. Although the package was already opened, they didn't hesitate to exchange the bulbs for me. I changed the bulbs right there in the parking lot and when my flashlight died they let me use one of theirs to finish the job. Great experience overall and felt valued as a customer.
See you in for a wiper refill. Aaron spent a lot of time and helping me figure out how to get it into service mode and all he did a great job with a great sense of jam a great personality it was it was just a pleasure.
Donny was such a big help. I was looking for windshield wipers, he helped me identify which ones worked for my car and then installed them for me…in the rain! He’s the best!
I live in Broomall and the closest auto supply store for me is the Broomall Auto Zone store. Today I've decided that I don't need the disrespect and lack of empathy and customer service failure from the woman at the desk when I enter. Last time I visited to purchase 5 quarts of oil and filter; I asked upon entering if they have a bathroom? Her response was the bathroom is for customers. Really? I've shopped and made many purchases here since they opened. Maybe it was my skin color, in any case, I asked if any deal incuded the filter, she said yes but obviously wasn't going to get it for me. I declined the free filter Today I came to purchase a quart of oil for my snow blower. She had a customer who must of asked her to install his wipers, then she got a phone call from another customer, that she took before me, proceeded to give attitude to that customer about how "they wouldn't do that", then without a word of apology about how she had to go outside to help another customer, left, leaving one other employee, keep in mind that I simply want to purchase a quart of oil. Another customer was already in line but the phone rang and all of a sudden they got in front of the two of us, who were present. I was standing in line for over 5 minutes... I finally put my purchase down and left. This exact thing happened before to me at this store. For that reason, I'm out! This behavior is not Okay!
I don't leave reviews but my customer experience today was so overwhelmingly positive, I felt compelled to leave one. I went to the Autozone store in Broomall and one of the employees immediately approached, asked me how he could help (I needed a rear window wiper for my audi), looked up the product needed, pulled it from the shelf AND proceeded to walk out with me to install it. In 20 degree weather. It would have easily taken me several hours and 5 Youtube videos to make the installation. Wonderful customer service. Thanks.
12/28 @ 1pm.Waited for 10 minutes to check out. Only 2 customers ahead of me already being helped. Guy behind me decided to jump the line and run to the register once a spot opened. I said something and both guys at the register ignored me. So I said something again and the guy who jumped the line told me to just go ahead. The guy at the register thanked him for his politeness and apologized for my rudeness. My jaw was in the floor. Screw this place. Customer service is horrible. They are also way overpriced.
Went into the store to get windshield wipers. Totally overwhelmed until I met Charlie. He was so kind and very helpful. Looked up what I needed for my car, went and got them off the shelf and after I paid even installed them. Thank you!! awesome experience. Then I mentioned O needed brakes and rotors. They did not have the rotors. Charlie offered to get them delivered to the store so I could pick them up in a day. Awesome customer service.
The person who i assume to be the manager seems incapable of listening. I stopped in because my brake light and battery light came on all of a sudden. I had this problem previously and it turned out to be a failing alternator. I walked in and asked if anybody had time for an alternator test (it is stated on the website that they offer this service here). The worker who I assumed to be the manager told me they cannot test an alternator however, another worker told me they could in fact do an alternator / battery test. They then proceed to check for engine codes for a check engine light that I told them was not my concern and has been on and off for years now. The manager then begins to tell me All of the possible things that could cause a brake light and battery light appearing. I told him I know that there is nothing wrong with the battery or the brake system and just wanted an alternator test. He continued to tell me that the check engine light has nothing to do with the other lights and they are completely separate issues. He continued on and on about it wasting both my yime and his. Eventually, My alternator was tested and I found out that it was failing and that there was nothing wrong with my break or battery system. Thats all i needed to confirm. In the future, if somebody asks you for help with a specific serious issue, focus on helping them with that instead of telling them all minor issues that fould be causing a problem that they did not come into your store for. Only reason i am leaving 2 stars is because the younger employee who did the alternator test was very respectful.
I was there a few days ago and got new rims for my car and the nicest worker Richard helped put them on my car for me and even did it in the pouring rain for me, such great service there he was so nice and very helpful with the whole process and made it so quick and easy, if your ever going to auto zone ask for Richard he will help you with anything you need!
Rich was so helpful! He made everything very easy and was very knowledgeable and kind. He went out of his way to look at my dead battery to help me which I appreciate very much.
Rich P is a saint. I was missing a side mirror. He showed me where to order from Amazon and then he attached it. I have told all my friends what happened and that I met a real star. His mother would be proud.
They took the time to not only find an item for me, but to explain what I needed. Rich even took the time to come look at my car in the parking lot and make sure that I was getting the correct item. I appreciate his professionalism and his advice!
Went in need of coolant and help in putting it in my car. What a great group of people working there. Will definitely shop there in the future. They were all helpful, friendly and kind to me.
Came in looking for a cabin filter. Gave the guy my car info 2 different times, then tells me to go look for it. I did not see a filter with that number, so I used the AutoZone app and input my car info, then saw the number he gave me doesn't match at all, so now I look for that one, which they also don't have. Never once was I asked if I needed help or if it was in stock. Waste of time.
Kyle was very kind and helpful. He helped me with my windshield wipers on a very stormy day. The rest of the staff are very helpful & ready to help. Will be back whenever needed.
I’ve stopped by the AutoZone in Broomall a few times over the past month, and every time I’ve had a great experience. But my visit earlier this week really stood out. I needed new headlights and antifreeze, and Kyle B helped me out. He was absolutely amazing!
Not only did he find the right headlights for my car, but he installed them for me. He even used the proper gel on the bulbs to make sure everything was done right. He showed me how to change them myself in the future, which I really appreciated.
Kyle was so warm, friendly, and patient. His customer service was truly top-notch. Because of him (and the other kind team members I’ve met there), I no longer feel intimidated walking into an auto parts store. Thank you Kyle B and AutoZone Broomall for such a positive and helpful experience!
Carmen went above and beyond. I had a simple lightbulb replacement but I needed tools to get the job done. He matched up the right star bit and helped me get the job done quickly. I was in a rush and would've been late without his quick assistance. Definitely stop by here with any needs.
The only person here who helps is Kyle! The rest of them looked so confused. Poor guy had to help me off the clock because the rest of his coworkers couldn’t do it. Will only go here if Kyle is here!
I ran in the store looking for wiper blades. The woman at the desk (I neglected to get her name) was great and she was able to look up what type I needed. She passed me to Rosemarie who was very knowledgeable and helpful. Although the item I needed was not currently available, Rosemarie went above and beyond in assisting me. She even went to look at my car and determine the specific blades. I will be going back when the installer is in. Thank you!
Upon entering the store I was welcomed and asked what I was looking for , which I very much appreciated. I also asked for assistance in installing a small , more or less easy to install , part on the outside of the car and they were glad to help.
Stopped in last weekend in desperate need of a new headlight and was greeted by Quinn, a sales associate. He helped me select a new headlight that would be compatible with my vehicle. He was helpful, polite, and friendly. When I asked how to install it, he offered to help and spent an extra several minutes installing the lights!! Talk about above and beyond service - I was impressed! He did not accept a monetary tip, so I'm writing this review in its place! :)
Such a nice staff. Quinn helped me with my windshield wipers and went above the call of duty to ensure that everything was working well and added wiper fluid too! I recommend this location!
2557 West Chester Pike, Broomall, PAAuto repair shop
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