My Daughter got marrie 2 years ago and Moved to Martinsburg PA with my 3 grandblessings. Next week will be the 3rd time Howard - Deckers has done work for her on her Subaru Impreza (all for different problems) After having a terrible experience with the Dealer her locally in Cumberland MD I was sick and scared to death to have her need work on in it so far away. I was having serious trust issues. However everytime he has done work it has been excellent and afforable. He has restored my Trust that there is still Honest Good Working People out there and I am blessed to know she is getting great service and workmanship.
On or about May 9, 2011 I made a purchase with Decker's Garage for a custom painted golf cart body
an matching custom painted top. Delivery was supposed to be in less than two weeks. I received the
golf cart body without the matching top. I spoke with Howard about the missing top. He informed me
that they had mispainted the top and the paint had peeled. He informed me that it was going to take
another week before I would receive the top. I waited patiently for the top to arrive. After
approximately a week and a half with no top I called Howard to check the status. He told me that it
was shipped and that he would place a trace on it when he returned to the office later that day. Howard
phoned me later that day to inform me that it was mistakenly shipped to another customer in Louisiana.
I asked what we should now. He stated that he would have the other client ship the top to him and he
would send it to me. Two weeks later I had not received the top and phoned yet again. This was
around the beginning of July. I was informed by his son that he was out of town and unreachable but
his son assured me that he would have Howard call me when he returned. A few days later Howard did
phone and informed me that the top had arrived at his shop but one of his employees backed into it with
a Hi-Lo and had done major damage. He stated that he would personally repaint the top and have it out
to me by the following Tuesday. He stated that he would phone m eon that Tuesday with a tracking
number. I phoned him on Wednesday when I had not heard from him on Tuesday. He did not answer
and I have left no less than 10 messages over the following week with no response.
As of today I have not received the top or any contact from Decker's Garage. I will have to spend the
money to have the golf cart repainted again, because the top will not match the rest of the cart. I have
had to miss 2 golf cart shows and have had to deal with an incomplete cart for the summer.
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