I had an awful experience with Carstar. My car wasn’t drivable and the Carstar worker who was running everything refused to help me put a spare tire on my car to move it off the lot, but I have no idea how to put on the spare. After 30 minutes of trying to figure it out, the only good thing that came out of this experience was an employee helped me put the spare on, but while he was going to get the tools to do so, the one running everything saw that the employee was helping us and the manager was incredibly rude, saying they don’t have the capability (poor word choice) to put on my spare tire—but what he meant was it wasn’t his problem and I needed to figure it out on my own. I’m grateful for the one employee who helped me out of the kindness of his heart, but will never be going back and will never recommend Carstar to anyone because of how I was treated with the manager.
Rating them 3 stars...just about average.
Positives
-the representative called and updated me every step of the way
-the representative was accomodating in when I could pick up and drop off my car
- they said it would be a 30 day repair but it took 2 weeks
- paint job was good and they washed and cleaned the car
Negatives
-they were very pricey and fixed our car with used parts (which that probably should have been mentioned from the beginning to set expectations)
-the car door they repaired did not close effortlessly (seemed like it wasnt 100% aligned)
- the side mirror they replaced did not have the same resolution as the other one (so in one cars appear closer than in the other)
Their front desk service was very professional but the lack of attention to detail with the actual work done on the car left a bit to be desired.
Personal attention to my needs was appreciated. Despite a back ordered part the work was complete by the time my rental car was due back. The work looks great.
I received first-class service and beautiful repair of my Kia Soul after I was hit by a deer. The manager handled the entire process with kindness, honesty and efficiency. He even personally touched up several scratches on my car that weren’t part of the damage and the final bill. Thank you, CarStar and Jim, for making a difficult and costly experience bearable and even pleasant.
Everyone was very nice, friendly and helpful.
I appreciated that they had a loaner vehicle for when my rental car was up with insurance, but my car wasn’t quite done
Exceptional service. Honest and upfront.
Very friendly and courteous. Kept me informed and great job done on my vehicle. No long wait time to speak with someone on the phone or in person. They accept all forms of payment which is very convenient.
From start to finish, Carstar was amazing. Great communication from Jim the entire time. This was paid for by another’s insurance company but I’m going to Carstar if I ever need work done again. Thank you!
They was very professional with getting things done, communication was good they explained everything and kept me updated!!! The paint job was amazing! The guy who did it introduced himself soo nice !!! Leslie was great with helping with my parts that I needed .
Carstar did a great job repairing my car after someone hit my front bumper in a parking lot (which causes a surprising amount of damage despite my car having been parked!). Communication was clear and easy from start to finish, and I received timely updates throughout the process. Despite the extensive repairs needed, they finished the work relatively quickly. When I picked up my car, it looked good as new, and they had even detailed the inside and out beautifully! I couldn’t be happier with the service.
I had never filed an insurance claim for an accident, so I was unsure of how the process would go. Victor, the estimator at CarStar, was incredibly thorough and patient as he walked me through each step and went to bat for me when the insurance company’s estimate was lower than expected. Victor kept me posted when the process was taking longer than expected and I always felt that he had my best interest at heart.
My car came back good as new and was cleaned thoroughly. I highly recommend Victor and CarStar.
Amazing work on my Tiguan and was completed before the quoted 2 weeks. Beyond great customer service from everyone I interacted with and they even deep cleaned my car inside and out to the point that it looked brand new which was such a nice surprise. Highly recommend!
This is like my 2nd time with Carstar with two different car Collisions (not at fault btw) and every time I get my cars they never disappoint! Everything is done correctly. Colors match . Cars looks as though f nothing ever happened. I will always send my cars to them ! Price is reasonable! Work is fantastic! Customer service is excellent !
Jim and his team did wonderful job to bring my rear-ended Volvo back to new. It took some time to get all the parts they need, once the car was in their shop they completed the job in a week. They even offered courtesy car drop off and pick up at their associated dealership that is much closer to my home, saved me two hour-long drives. There is a reason they are Volvo certified!
We can't say enough great things about the service and repairs! Jim managed everything, from picking up my car for Keystone Volvo Doylestown, working with my insurance company, letting me know the progress and delivery back to Doylestown. The car looks brand new and way cleaner inside!! This isn't the 1st time one of our cars had to go for collision repair and every time the service was excellent
This is my 2nd car being repaired at Carstar Keystone Collision and the 2nd time I have worked with Jim and it has been a joy and easy each time. He was able to get us in quickly for an estimate and than kept us abreast of the repair process and timeline throughout! The car was repaired and returned early! Great team and always great quality work!
When I had a collusion with a deer and took my car for repair at CARSTAR Keystone Collusion, I cannot speak highly enough of the incredible service I received from Jim and his team. From start to finish, Jim went above and beyond to ensure my car was in top shape and that I felt confident every step of the way.
Jim's communication was impeccable—he kept me updated on the progress of the repairs and made sure I knew what to expect. When unexpected challenges arose and the insurance company refused to cover some aspects of the damages caused by the deer, he handled everything with professionalism and a calm demeanor, reassuring me that everything would be taken care of. And he delivered on that promise flawlessly!
Not only is my car running perfectly now, but I also left feeling like I had been truly valued as a customer. I couldn’t be more satisfied!
Thank you, Jim, for making what could have been a stressful experience such a positive one. You’re the best!
We had a minor accident with a deer who insisted on hoping on our car to leap over the road and through to the woods after being scared by a horse. Our car needed front end work done and a paint job. Carstar Keystone was able to repair the car before our insurance rental ran out and within their estimate. They even cleaned the inside of our car which was a surprise and a delight. The cost was reasonable and the staff was friendly and helpful with dealing with our insurance company. This is the 2nd time we have use them and are never disappointed. We highly recommend them.
I really enjoy bringing my car into CarStar. I know Jim and his guys are conscientious about the quality of work they do. They are honest and will go the extra distance to make sure I’m happy every time. Can’t see taking my Shelby GT500 anywhere else. Thanks guys you all “Rock”.
Best collision center I have ever used! Professional, courteous, and they did an excellent job! Even thoroughly cleaned the inside of my car. I would HIGHLY RECOMMEND CarStar Keystone Collision Center!
Had a minor rear-end accident of my cherished BMW. As you might imagine, I was pretty upset by this, despite having only minimal damage to my rear bumper and trim. The shop did a great job and the car looks brand new. Jim was professional, easy to work with and timely in his communication. Hopefully I’ll never need these guys again, but if I do, I know where to take my car. Highly recommended.
This is my first time ever sending my car for a body part repair and it came out fantastic. The paint match is 10/10 and the fitment is also a 10/10. They even went ahead and did a full detail interior and exterior of the car. It felt like I was driving a brand new car. Leslie from CARSTAR Keystone Collision Center provided excellent customer service and details for when your car is getting fixed throughout the whole process. Definitely recommend!
Keystone collision was so great to deal with. Jim was amazing from beginning to end. He updated me multiple times per day and week regarding the progress of my car. He seriously was great to deal with. Was always helpful and went out of his way to help me. My car looks amazing like nothing ever happened to it. Everyone at Keystone Collision was wonderful. Thank you so much!!!
I scratched my car (badly) against a cement block and our insurance had Keystone as an in-network provider. One of the best decisions for our car was to use this body shop. Jim kept my husband and I apprised of what was going on with our car, let us know how much we would owe, and even ordered the parts for our car before we could drop it off. He got it done in 2 weeks solid, even with the snow delaying things. He was friendly, courteous, and prompt. He would follow-up with a phone call along with an email, which I appreciated since our car was ready a day early for us to pick up. When we got it back, the body looked brand new, and they detailed it inside and out! I highly recommend Keystone Collision if anyone needs to go to a body shop and be happy with the results. I hope I never have to use them again (bc that would not be good for my car), but if I did, I know the first place I'd go.
I absolutely loved my experience working with Jim at Carstar in Malvern, PA. His thoughtful & thorough communication from initial estimate, keeping me UTD throughout the process to getting my truck back to me a week early, the professionalism he exhibited was just excellent. This was a top notch customer experience for me and I really liked this journey of dealing with a repair Claim. Well done Jim and team! Thank You!
From my initial contact with Cindy to make the appointment, who couldn’t have been more kind and helpful to Victor who was so thorough, detail oriented, knowledgeable, fair, transparent, seasoned professional who knew his stuff, the experience was 5 star. We brought the car in for a bumper replacement and paint touch ups… when I picked up the car, It was sparkling. Inside and out… so impressed and will go back there if and when we have another need!! And will highly recommend to friends and family!
Website
