Baxter Auto Parts in
Salem (OR)

Baxter's on fairgrounds road is a great place to go get your parts as far as I am concerned. The members are very knowledgeable of their products and And have professional service. In my most recent experience at Baxter's They helped me find a impossible fitting which was great. We are very fortunate to be able to get service like that nowadays. Good job Baxter crew

Baxter parts are wonderful always Pleasant And on times.

Staff are impatient (especially the older guy) and rude, prices are reasonable, and they don’t have a lot of things that you’d expect them to have.

Have great selection. Good fair priced parts.

Very well stocked inventory. Brian really knows his stuff. Really helped me out. Definitely a return customer here!

In this store you receive experienced professional advice that goes well beyond finding a part in a book for a specific car.. I have a noisy car with a swapmeet muffler. I shop at several auto parts stores and thought finding a quiet muffler would be easy for my street rod with its boat engine. Other stores do not have many mufflers to choose from. Autozone said "in your situation, the best place for you is Baxter, they will take care of you " I called Baxter and Brian said" Come tomorrow morning, I will have time to go through our muffler collection". The next day Brian at Baxter said "We get a lot of customer referrals from other parts stores" . Brian gets things done when guys in other parts stores (including large dealerships) give up. Anyone could have sold a muffler but on checking he said "your muffler is fine, but the noise is coming from your engine. He checked its rod bearings etc and they seemed good, however an engine mount bolt was missing.

Never been there before but will definitely be back when I need to. They had the parts I needed in stock and the young man helping us out seemed very knowledgeable and polite. Clean place, fast and friendly service

They had the part that was really hard to find and the gentleman behind the counter came out and installed it for me! It was just a windshield wiper for the rear window, but he took the extra time to figure out how to do it, even watched a YouTube video to make sure he got it right! I appreciate that kind of service!

Extremely Unprofessional, Absolutely HORRIBLE customer service. I want the names of the two men who made my Elderly Disabled Mother CRY, by making rude comments about her appearance, when she came in to order a thermostat for her car, in order to be able make it to her eldest grandsons birthday party next week. She shouldn't have left your store in tears, idk who you all *think you are* but this is foul and discriminatory against both the Disabled and elderly communities. Until these men can be held accountable for their inexcusably rude actions, I dont recommend EVER going to Baxter's Auto Parts.

After spending an afternoon searching for a belt at other stores around town, I came into Baxter’s and they actually measured my old broken belt in multiple ways and made sure to get me the right one that will hold up on a 8HP wood chipper. Bravo! Shop local!!

On August 3rd at Baxter Auto Parts. while talking with the larger guy that normally stands behind the counter to the right as you enter the store, he got visibly upset with me while speaking to him. All the while I have a medical mask on and am 6ft from everyone around me. I had to stop and ask him what was wrong because I felt like he was throwing off a tone like he was about to put hands on me. This is insane. Never have I been treated like this at any store. So he starts raising his voice and tells me to leave and that he can refuse service to anyone. Last time I checked you would have to do something to get kicked out of the store right??? Very unsafe environment inside that store. I'm guessing that he's taking his personal problems out on the customers. Tried to contacted the owner and left a message and no response. Looking forward to doing a formal complaint against this place and these guys. Go to the many other auto parts stores in the area because this one is not worth it at all.

Fair prices and helpful staff. Staff is knowledgable and happy to answer questions to help make decsion of which product will best suit application and be most reliable.

The kid was helpful and allowed us to look at the catalogs with him to find the right part.

One of the best customer service experiences I’ve ever had was at Baxter’s, and I never even entered the store. I arrived at Baxter’s to browse for some parts, and as I was heading towards the store two of the employees were walking out headed to their cars. It had not occurred to me what time it was, and the store had already closed. As I walked towards their locked doors one of the employees politely explained the store was closed for the day. I thanked him and headed back towards my vehicle, and then the employee says he’s more than happy to open back up if there was something, anything I needed. I couldn’t believe it, how many other stores would offer to do the same thing after a long day? Excellent customer service. I wish I had gotten their names so I could call the corporate office and let them know how awesome it was.

One of the last stores in town with knowledgeable staff. They will send you out the door with the correct part the first time.

Baxter auto parts is awesome. The parts are reasonably priced and they stand behind their products.

These guys are great to get help and parts from; A very nice, and very refreshing group of individuals who arent overly cocky because they have a 'shirt'. Cant find it at the stereotypical parts store? Call these guys and theyll find it and expidite it for you!

Nice outfit.. see you again soon.. not excellent...by this I mean, if something is delivered damaged.. they do not overly apologize or stat the same part right to you.. so I will be back.. but not necessarily asap! Thanks for replacing bummed part. Please value your loyal customers more in the future! Thanks in advance.

Sometimes they have to order stuff, but it's always there next day. Shop local! These guys and gals are great. Always helpful.

Great place to still be able to get parts for classic vehicles. Only place in Salem that had in stock the fuses my 78 f250 takes. And the staff are very welcoming and knowledgeable!

Waited 8 days for an exhaust that was damaged and missing one piece, the waited 6 more days so they could re-order from Amazon in Kentucky a kit that ships from LA. Dumb counter help with p÷#$$ poor attitudes. Shop owner kept apologizing for them and not his fault. Keeping the five star shop and will never go near Baxter again.

A decent place to go and work on your car usually just go there after 6 and the place is closed nobody will mess with you just don't leave a mess

Opened five minutes late on a Saturday due to new manager. Friendly and helpful sales clerk.

They read my car's codes for free which was great of them, I definitely appreciated that. :-) But I was in pretty bad trouble with my car: it was stalling out (mid intersection) every couple of minutes! I had hoped for a little more help with troubleshooting the problem or ideas about how I could limp it home. The man offered to order the part I might need, but for nearly $70, I couldn't afford it. (I found the part online for under $20 and still can't afford it. Lol.) It wasn't a terrible interaction at all.. but it definitely wasn't an excellent one either. :-( Maybe it's just me, but disinterested, impersonal customer service experiences always leave a really bad impression on me.

Josh is great, he was willing to spend a lot of time with me trying to figure out what starter goes on my truck.

Extremely rude, quiet, attitude weird dudes in there. The Mexican just starred at me like I was stupid and only looked up the product for a whopping 15 seconds. What a joke, I will keep buying stuff online. At least it is something I can trust and respect.

my experience with baxter auto parts is very good. Customer Service is very respectful. If you have a question they will answer it and they know what are talking about. Unlike the other auto parts around town.