What clients say about Mast Brothers Towing & Recovery in Florence (OR)
Had a good experience this company today called when my truck broke down the guy on phone was professional and the driver came out within 1hr I give him a 10/10 his safety and ares even stopped half way home to let are puppy pee.. good job you guys!!
We called these guys for a tow on Easter Sunday. They showed up promptly, acted professionally, and took good care of us. We would use them again for sure.
Mast Brothers showed up promptly and got me out of a (literally) tight spot. They were great at communicating and really easy to work with.
They tried to give it a jump first which I appreciated even though it didn't work, but they loaded my truck up and drove to the mechanics with no issues or any damage.
Thank you! Hopefully you never need a tow, but if you do, call Mast Brothers!
I can't even rate this company. I asked to have our motorhome towed across the street to a person who was going to fix it. And I was quoted $700 - to $3,000 dollars. How does this qualify for lower costs for locals living in Florence. It's a 40' pusher. I'm sure it's not the only one they have towed. We had this motorhome towed we we broke down on South Dakota, and we were hours away from going back to a mechanic. That was $3000/dollars. Nice people and worth the money. Asking Mask bros to tow across the street is absolutely stupid and ridiculous. I bet it's not even a quarter mile. I will never recommend this business, and I pray I never need them.
We have used Mast Bros multiple times over the years whether it be for towing or locking keys in the truck - They are always so kind and do an amazing job. Happy to know we have such a reliable towing company serving the Oregon Coast!
My avalanche was towed to their lot Awaiting my insurance company to pick it up. When my insurance got my truck parts were taken off of it. Don't use these guys florance they steal parts.
Prompt arrival despite difficult in placing call for service in a very poor cell phone reception area. Safe, clean enough vehicle. No problems with the service at all. Driver was personable, friendly and professional
Excellent customer service !! Out of five tow companies only Mast Brothers would help us get our disabled vehicle towed to Tony's garage due to the short distance of tow. Mast Brothers accepted the tow request and responded in 10 minutes. Professional and courteous. The driver also reassured us it was only a hose that broke to the radiator. I highly recommend Mast Brothers not only for their rapid response but also for their excellent customer service.
Outstanding customer service! Luke was very professional and made sure he took care of me . Will be recommending them to all my friends to use in the future. Thank you
I had my motorcycle tire blow out yesterday while riding. I'm from Bellingham, WA and idk the area very well. One of the drivers and his boss (I'm sorry I didn't catch their names) are extremely nice and tried to help us find a place and gave us some recommendations on where we might be able to go for a cruiser to get a new tire. It would be too expensive to tow home! They took their time talking with us and even look up places from here to Coos Bay or Eugene and made some calls. Unfortunately it was after 6pm so not a lot of places open! I definitely recommend these guys to come out and help you! Very nice gentlemen and very easy to talk to! They definitely care about their customers!
I was quoted 600-750 so I agreed to that amount. When we got back to camp it was 837. 00. He’d mentioned he made a wrong turn coming back and it took him more time. That was unprofessional and not right. I appreciate your service in the dunes but he charged more than he said he would. That was wrong.
Mike was very rude and hung up on me. I tried to explain my daughter took my car a week ago and I just found out after filing missing person report where my daughter was and thatmy car was towed there. . He said if I didn't know where my car was that it wasn't mine. I tried to explain what the situation was but he argued and was very rude. He said I couldn't afford to get my car out. All they care about is getting the money or not soo they could keep my car.
Thank you so much! I’m sorry I forgot the guy’s name who helped me. But thank God, for him! He was very friendly, & very efficient! He pulled my car out so easily, made it look so easy! I was very upset & he helped me calm down, made me feel very relaxed. This guy deserves kudos, kudos & more kudos! ? Thank you again! ?
Rollback driver was friendly, knowledgeable, and courteous. Skillfully backed his truck to where my rig was parked and loaded it up with no issues to deliver to a local shop for repairs.
I was in an pullout on top of the cliffs enjoying the beauty….of the ocean … Car battery died! Tow company came right out and was very efficient and professional . Truly a blessing ! Family is over 2,500 miles away and would have been no help. Can’t thank them enough !!!
My car was stolen off the side of the road by Mast Bros after a terrible accident while I was moving. They did not allow me to retrieve ANY of my belongings and held them hostage for payment. I don’t know where they’re selling used fat guy underwear to make up the cost, but I’d like to know. Then they had the audacity to mock me for not having full insurance. Can’t wait to catch that Mast boy slippin on the streets.
Dimitri went above and beyond. We were stuck in the middle of the dunes with a broken cv axle. He hooked us up and pulled us right out. Best experience I’ve had by far, got to us quick and since we were out of time he arraigned a way with his local connections to get me back on the road by the next day!!!
While I waited for my insurance approval (6 hours) Mast Brothers driver checked on me often. Once approved, they were there to tow me home within minutes. In addition, the owner of the company personally called me to ensure my safety. Although I was very disappointed with my insurance company (Country Financial) I was very pleased with Mast Brothers. I would recommend them to everyone. Thank you Mast Brothers.
Do not use them unless you have to they're one of the worst towing companies I've ever dealt with and this is the second time I have definitely learned my lesson, they show no compassion. They told a trailer and eighth of the block and charged $330 my insurance paid for it but still?
They put me on hold and never came back. My family was stranded and it was getting very cold. Called someone else. They came right away.
I dont know..., there are so many monoplies in America today. Mast has the coast pretty blocked out. If i were you, I'd go to page four or five on the internet and look for someone ready to help you.
I am a landlord in Florence and have an authorized vehicle in our parking lot. We needed to have the legal towing signs and Mike was there the next day to deliver our signs and gave us some tips on what to do.
Thanks, Mike!
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