What clients say about Sutherlin Sanitary Service in Sutherlin (OR)
Everytime I call the person who helps me, james, is the best!
He has gone above an beyond to help me! I cannot speak highly enough about this employee. I am thoroughly impressed with his professionalism and kindness and just willingness to help me through anything I have questions about kudos to him! Upper management needs to give this man recognition or a raise!
Had to call for multiple days for them to put a priority note on my account. Absolutely ridiculous and such poor service. Don’t use them if you don’t have too.
I have my account set up on auto pay so my payment is made on time every month however they skipped picking up 3 weeks in a row. First time I called they said there are 5 weeks in a month and if they miss a week I only pay for 4 weeks so they would not adkjust my bill. Happened 2 more times they finally agreed to make an adjustment. They picked up 3 weeks and now they missed pick up again this week. I am done, cancelling my service I will go to the dump if I can't count on them.
Carful ordering a dumpster for mondays.... we got rained out and couldn't use ours for a few days and wanted to pay to rent it a few days longer. We ordered the 30 yard for almost $500 and filled it maybe half way but NO way to get ahold of them on the weekends and their pick up guy for some reason picks up the rented dumpsters before the business is open so we couldn't even call them to pay and extend our time. Such a waste of almost $500 ugh... I sent an email hoping someone would see it but still no reply. Either way it was picked up before the business even opens. Such a waste
Edit to reply to answer: thats crazy cuz it wasnt even half full of trash bags. Guess thats another thing to watch out for is weight in the big dumpsters.
They have dumped my garbage onto the street several times now, with broken glass I had to clean.
Please be more careful when picking up my garbage.
179 Vista Lake Street.
Drivers and management do not care or worry about posted speed limits. The manager Grant is rude and condescending when emailed. Apparently they do not care about destroying private gravel roads. Customer service is non-existent. Despite video evidence that shows their driver obviously going well over 10mph they refuse to acknowledge it by sending screenshots of a completely different road that is two lanes and paved.
We had our can out the night before our pick up day and they didn't pick it up. We get it out before they come in the morning, they don't pick it up. Lets see what excuses we get this time
Frankie, Slavic, David, Rick, Blake and Julio were a well oiled machine, working together and making us feel like the only customers on the lot. My wife and I have bought our and our kids’ last 8 vehicles from Sutherlin and just won’t consider going anywhere else.
Being woken up at 4:30 in the morning by garbage trucks is ridiculous! Then to have a second one come through 20 mins later is just asinine.... People like to sleep!! This area doesn’t get hot enough for you to tell me 4:30 am pickups are a good idea...
Been trying to call you guys for over an hour. Cant get through maybe something wrong with phone. There is something wrong with my trash can because it Spontaneously combusted??? Have it on video too. I’m confused.
Very friendly drivers, prompt service. Our landlord pays for a can but our house needed bigger. We called and we're able to upgrade our container by just paying the difference in cost.
My husband and I have garbage service and my husband's grandmother also has service at the same address/pick up location at the beginning of our long driveway.Its a weekly surprise if my husband's and mine will get picked up at the same time if at all although hers gets picked up everytime.Wishing we had more options for better service.Will be cancelling tomorrow!Tired of paying for a weekly headache!Our trashcan has been knocked into the ditch several times half full of garbage by the driver and I'm left to pick all the garbage up off the side of the highway and drag the can out of the ditch.The office people are very nice but I'm not sure what's going on with the driver??*Just cancelled service.No apologies from them on all the horrible service very happy to no longer give them my money!!Not at all a false review!!!
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