Vance Chrysler Dodge Jeep Ram in
Miami (OK)

Friendly, kept me informed on progress, issues. Etc. Made it easy to have my ram serviced here.

Absolutely recommend this dealership. I had an abs sensor issue and they did everything they could to get it fixed. Everybody there was patient and kind and made me feel welcome. 10/10 experience. They give dealerships a good name. Thank you!

Mat Williams and his sales crew are awesome to work with. They really believe in customer service. I couldn't ask for a better experience. They go above and beyond to make sure their customers are happy.

I took my truck there for a few recalls and my truck was having a DEF issue. While I was there, I also asked them to do an oil change and fuel service. They called me and told me my truck was ready. I went and picked it up and settled up and went home.The next day I took my truck to town and the check engine light came on. I called my mechanic that lived next-door to come check my truck out to make sure it was safe to drive it back to the dealership. He checked it out and found multiple problems that were not there before they worked on my truck. I now have a transmission leak and a power steering leak. These are things that they did not even work on. Underneath the front end of my truck is completely saturated with power steering fluid. He also told me that they did not change my front fuel filter because the fuel filter had all kinds of dust on the casing and if they would have replaced it that would’ve been clean. Took my truck back and the service advisor come out and looked at the issues. He told me that they never worked on the power steering so I must’ve done that on my way home. He told me he trusted his mechanics and they would not have left things like this. After he told me that I must’ve done it I was upset and I asked him to have his general manager to call me. I explained the rest of my issues and I felt like he just blew me off. He called the next day and told me about half of the list I gave him to fix. I asked him about the other issues that he didn’t mention, and he kind of hohummed around that everything was fixed. He also got lippy me and asked me what would you like me to do put it back on the rack and check again which I stated yes! I get there to pick up my truck and go in and talk with him and the service manager and they both told me twice that it’s 100% good to go. They also explained to me at this time that they broke some things on the power steering pump line when they were doing the recalls and also damaged my transmission lines when fixing my DEF issues. Please note that this is the first time they ever explained to me about them breaking anything on my truck and having to fix them. They told me the power steering fluid that was leaking was residual fluid and that they cleaned all that. They blame that on the mechanic said that they did not do their job correctly. I ask about the fuel filter on the front and they said that they charged two out on the ticket so they must’ve changed it end of story on that. I told him I did not believe that they did it and I told him I was gonna take to my mechanic to have it done correct. They offered to refund my money and I told him it was not about the money it was about doing what was right. So after all the bickering back-and-forth, I went out in their parking lot and I crawled around on the gravel parking lot underneath my truck and found out that my truck was still leaking transmission fluid. I went back in and confronted them both and the service manager did not believe me so he went and crawled underneath my truck and found the leaking transmission part. He stated that he would have to order a new part and he would give it to me so my mechanic could put it on and I told him no why would I want my mechanic to get involved in what you guys have done to my truck. Ice cream how hard it was to fix my truck right the first time and he had no answer. He just said he was sorry once again I asked to talk to the general manager and they said he would have him call me. I spoke with the store manager and he was not surprised of this. In my opinion. He told me that he only trusted one of the mechanics out there and I asked him about the service people and He said that they are not his employees. The service manager called me the next day said that they fixed the problem and he would bring me my truck and again 100% the problem was fixed crawled under my truck when they brought it back and did not notice anything at this time. Ask again to have the general manager called me

The service guy was great, he helped me all along the way. He even took me back to look at the truck and explain what they did and is needed to be done soon. Very professional. Thank you. Wish I remembered his name.

Super helpful and friendly, Josh made the whole car buying experience pleasant and easy with no hassles!!

I visited wanting a certain type of vehicle, but ended up buying something else I didnt know I wanted! they helped walk us through the process. I really like my new-to-me ride.

Best buying experience I have ever had. No drama, easy process, efficient, and above all they are respectful and nice. Mike Adams was a joy to deal with and always responsive to my questions. Finance department got me a competitive rate. Highly recommend.

My contact information is public but I don't mind sharing my feedback. I'm usually pretty hip to what to ask and all that good stuff when purchasing but we totally screwed up this time. We had a vehicle that was breaking down non stop and we inquire on a 4000. Vehicle and get called back about a different one that was around 29,000. Under 100,000 miles with warranty. We told the guy could not get approved he assured he could get us approved so we did the paperwork thru text and email first he said we need down payment co signer and the truck was ours now thru but the entire thing we stated we needed payments around 500 a month he agreed he understood we get there with trade in co signer and down payment we are told oh that truck isn't available but I have this one which is just a Lil bit higher but what they meant was it was 34,000 plus higher I told them we wanted a full tank of gas I have never in my life purchased a vehicle that didn't have a full tank I know you don't keep a full tank due to theft reasons but I am purchasing. We agree to the truck it's 2021 Chevy rst z71 who wouldn't when they have a 1984 f150 that don't want to stay running. So in the back signing paperwork I over hear the guy who sold it bragging about how much he makes the guy we are signing paperwork with stated something a past employee doing this and that's what I assumed he was talking about. In the middle of signing paperwork he stops and says oh you are signing the wrong papers so we ended up signing all those papers again and we repeatedly heard how much we were paying for the truck and us being excited we didn't even realize we never once heard how much the finance charge would be on it. So we login to check payments and such the payment is over 300 more then we said we felt comfortable at. And the finance charge is over 30,000. That's us pretty much paying for 2 vehicles so I started checking things out and apparently it should have been a red flag when paperwork was switched bcuz it's a thing at dealerships I honestly thought he just made a mistake and now I'm not so sure he didn't go over those papers it was sign here it's the same as page whatever he never showed us a pointed at what was on those papers and the same company that we are financed thru sent us several denial letters after we had the vehicle in our possession and our credit continues being checked weeks after. Which too many inquires counts against your credit. I don't think for a second your staff was up front and honest nor is the paperwork done correctly you have the buyer as a co signer and the co signer as the buyer so when you sent the title we don't know where it ended up we never received it had to run in circles trying to tag it because we had nothing. Now we don't receive any of the paperwork on it bcuz the co-signer doesn't live locally. It has been a disaster ever since we have had this vehicle and you said make the payments the finance company will refinance you in 6 months no no they will not they shut that down bcuz they don't Refinance anyone you have to get a loan somewhere else. So that was another lie we got told. So that's why you got a one star which in my opinion you didn't deserve that they told us oh hey we filled your tank but they didn't it wasn't even a half of tank. So thru out the entire situation your company lied to no extent while we were being honest. How fair is that. Your company took advantage of the situation and that switching paperwork in the middle of signing is a huge no no. I'm not sure how to go about it but you can bet I'm still looking into what I as the consumer can do I feel the issue should be reported to state and let them investigate it because we have since heard of this happening to several others and all of them were your customers not a different dealership but specifically this one. How would you handle it if this was your situation?? I can't trust your company due to previous lies so what should be the next action I take.

Just Bought a car from T.J Burden there at the Miami Location an Deputy Burden was amazing to work with and helped me get the best payment options for my needs. I would recommend using Deputy Burden for your next vehicle. He does amazing work went to Miami to look at a new truck. But came home with a new to me Charger that was just listed shortly before I had went in an T.J was fast to show me an we got a Deal done in the fastest time I’ve ever bought a new car. GOOD JOB DEBUTY BURDEN !

TJ Burden went above and beyond to help find my daughter the perfect vehicle for her. Very quick response time when asking questions. Extremely helpful with every detail of vehicles. Finally found us the perfect fit and we couldn’t be happier! I would definitely recommend Vance Auto Group, and ask for TJ Burden!

Michael and the guys at Vance are amazing! Found me just what I wanted!! Thanks Michael for being a great salesman!

My 78 year old mother in law went to purchase a vehicle here. She gave them a 500 cash down payment and picked up the car, 2 days later they wanted her bank statement. She then picked up her temp tag, a day after they called wanting another 850 down payment. They asked her if she would be willing not to tell the bank of her first 500 down payment, she told them absolutely not. She is not liar. They seem to be very shady. I recommend not to buy a car here!!

Disappointed doesn’t even begin to cover our experience here. I came in with three specific vehicles from their website that I was excited to see — not a single one was actually on the lot. All were apparently “in various shops.” Since we had already made the drive, we decided to get a trade-in appraisal on our 2014 Ram 1500 Longhorn Edition. This was the fourth place we’d gotten a valuation from, and the offer we received here was offensively low—just $6,000. That’s nearly half of what other dealerships in Tulsa and Joplin were offering us ($10,500–$11,000). The real kicker? I’ve been servicing this truck there and had been receiving texts from them asking if I’d consider trading it in for “top dollar.” Apparently “top dollar” means thousands less than their competitors. When we mentioned the better offers we’d received, we were told they couldn’t go a dollar over $8,000. In the end, we happily bought a vehicle in Joplin without the drama or bait-and-switch. I won’t be returning—and I definitely won’t be recommending this dealership to anyone looking for honesty or transparency.

I have NEVER been talked to or experienced the kind of way that I was talked to by the woman in this service department from a business ever in my life. Called to ask if a part still had a warranty and the reply I got from her was one of the RUDEST responses I have ever gotten from a business. Also was charged $180 for a diagnostic check. ABSOLUTELY ABSURD. One thing I can guarantee is that this location will not get another dime from me. I wouldn't buy a spark plug from this location. The customer service in the service department is NON EXISTENT. Will not be back and will make sure to spread the word about this location 💯

I've not had a bad experience with the work done on my Jeep, but customer service management is toxic. My husband is so annoyed at the poor service he said that we will never buy from this specific location again. We have bought several personal vehicles and business vehicles from this location and have had good relationships until this new management took over.

Josh was great and the whole process was pretty smooth. Everyone there were incredibly nice and definitely would recommend

We got the biggest bang for our bucks! Great all around hospitality! TJ Burden did a wonderful job!

Jaylynn was amazing! The people there worked with me and got me in a vehicle I could afford and helped me get the payment I wanted! I would highly recommend!!

I WOULD NOT ADVISE THIS DEALER FOR MECHANIC WORK. I WOULD GIVE THIS A ZERO IF I COULD. I had my car worked on here and their employees stole items out of my trunk (specifically subwoofers and an amp, over $400 worth of items). Nothing was handled by their company nor did they even care to try and figure it out. I also took my car here before, and everything was really costly with vehicle breaking down within the next several days. TERRIBLE. I promise there are better dealers out there that will handle your vehicle with care. (edit: the reply mentions management discussed it with me when they have not. they just made excuses on why my items were stolen, inconsiderate overall.)

Wanted to give a big shout out to Vance CDJR. They made the buying process super easy and painless. Thank you very much to Ray, A.T., Mat, and Truman. We love our new Jeep and look forward to the many adventures it will bring.

Our first impression was the Great welcome from you Tanner. We were nobody. You made us feel we were very important. You helped and did everything about the car serve us. You knew what our reasons why we went to your car dealership! You treated and trusted us greatly we felt comfortable to talk with you. You knew our Goal. You let us take the car home. Smart Man! Thank you so much Tanner for your sincerity. Your company has you The “DIAMOND”. The manager AT😎, you are the BEST!! Without you our dream never come through. Wow🤩 Wow🤩 Wow🤩!!! Thank you so so so much AT. Thank you Service Advisor Adam and Financial manager Truman. You guys are the BEST Team.⭐️⭐️⭐️⭐️⭐️ Our dream comes through only really in two days. Ghost case!!! Impossible is possible. We are blessed from God. Thank you Jesus.🙏

Timely and great response to bringing the JEEP Compass Trailhawk to Miami from Woodard for me to look at. Wonderful experience from beginning to end of purchase.

I appreciate everything John Vance Ram did for me, And everything Kevin Bass did for me was 100% satisfying for me. I am truly grateful to have them standing beside me through the process. I got a new 3500 Ram from them and I promise the next time I need a truck I will come to Vance Dodge Ram to do business with them again. Thank you for all you have done for me and keep being a great customer friendly place to do business.

Great buying experience! I had been looking for a truck for almost a year, and in this crazy market I was very suspicious and skeptical of dealerships. However, Mike and the crew at Vance-Miami were absolutely awesome, professional, and non-pushy. I got a great deal and great truck. It was worth the 1.5hr drive from Tulsa. Old school customer service. I Definitely will buy from again!

They always take such good care of us! I feel like they listen even when I have some crazy things going on with my car. They address my issue with either a reason or a fix which is so appreciated! Thank you for making me and my car happy...

Great experience at Vance. Tyler is literally NUTS, but a great sales representative. He did everything in his power to accommodate and facilitate the sale to my wife and I. We have bought 4 vehicles at Vance and will continue to give them our business.