What clients say about Accurate Auto Repair in New Philadelphia (OH)
I recommend this place to anyone. The people there are very honest. I was stranded in town headed to Florida they got me right in. Thank you all so much.
Spent over $500 getting my Volkswagen fixed here for an INTERNAL oil leak, just for it to have an EXTERNAL oil leak when I picked it up. Called the shop back immediately and I was told that they fixed the issue they saw but couldn’t get me back in for a few days. The shop did not seem to care about the NEW problem they caused on my vehicle. I just can’t understand how my INTERNAL leak turned into an EXTERNAL one and the team of “mechanics” didn’t realize.
Think again before choosing this auto shop. From my experience, auto shops call you before you have work done to tell you how much it'll cost and what all the issues were, etc. The front desk women did not listen to my request, I asked if they would please call me before they fixed anything on my car.. they did not do this. I had to call twice to figure out what was going on. They never called me, it was me calling them which is unprofessional as the client should always know what is going on with their own property. THEN on top of that issue they charge me with labor that cost WAY MORE than the actual part itself. The parts cost 80 dollars and just the labor cost 191. I would've went somewhere else if I knew how much it would've been just for labor. The only reason I'm giving this shop even one star is because they fixed my vehicle, which is bare minimum. OH and just to add her response for me telling her I should've been called first was that "we don't call clients if its not that much money" I told her 300 dollars IS expensive especially in this economy!!!! Rude lady. Will NEVER be back and telling EVERYONE to NOT go here.
The lady running the desk is a joke, she quoted me wrong said she thought I was talking about my rear wheel bearing when I clearly said front passenger, and then doesn’t proceed to tell me she was wrong until I drop my car off and leave then tells me its 290$ instead 150$?
They installed a clutch on my 2017 Wrangler. After 2 weeks it has worked well and no issues. Price was reasonable. Considering I provided the aftermarket clutch manufactured by X-Cluch. As of 5/22 clutch is still good. No issues, mechanic did a great job.
I dropped the vehicle off at the business on the day of my appointment and gave them the warranty information as the vehicle had a premium warranty. I dropped by throughout the next week, got reasons why they didn't do this or that. It took them 12 days to call me with a diagnosis, I dropped by for progress reports 3 more times and after 3 weeks, they called me and told me they weren't going to be able to do the repairs to my vehicle and could I come and pick it up. No other explanation was given
It's hard to find a shop you can trust, but Accurate Auto Repair was recommended to me by another local shop that was reluctant to make the repair. Mark made time in his busy schedule to help me out while I was in town and on vacation with my family. Very happy with the way things turned out.
After having less than satisfactory service at other places, I started getting my vehicles serviced at Accurate Auto Repair at the recommendation of a friend. Accurate has been easy to work with, I've had no service "surprises", and they even pick my car up at work and drop it off when service is done if I can't make it in. The price is higher than what I've paid before at cheaper places but the service I get is worth it. Things are done on time and they are up front and honest about everything. Would recommend for any service needs.
These guys are great and price was very reasonable. Had my car in twice to 2 other garages for a noise wnen braking. They couldn't figure it out but these guys did. Won't be going anywhere else!
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