I highly recommend Berena's car repair in Niles, Ohio. They do a great job of communicating, are fairly priced, and most importantly do Excellent repair work. A couple visits ago they diagnosed and repaired an electrical issue my previous mechanic could not. I will only go to Berena's, because I want the Best working on my car.
I took my 2021 Jeep there for service. This was my first time using them. I was extremely satisfied with their work. Everyone was very nice, accommodating, and knowledgeable. I will definitely be a repeat customer.
Oil change, tire rotation, and Multi point inspection. All in under an hour, at a better price than the dealership.
Gave some suggestions on next maintenance services and gave detailed pricing. That’s an added value to me, I like to budget for maintenance!
Friendly service and skilled!
Highly recommend!
I waited a few weeks to post this review. Wanted to take my car on a trip that has a lot of hills and stops and starts. (Which my car couldn’t do before without stalling). Iam happy to say my car is running like it’s brand new. My car needed a lot of work and they got it done quickly. They do QUALITY work.
Berena's Automotive Center is the best of the best! They provide exceptional service and will go above and beyond to ensure quality service. I highly recommend choosing Berena’s as you go-to mechanic. They are excellent with classic cars as well as modern. Nobody can beat their service, and everyone is very knowledgeable and friendly.
The people I dealt with were very polite and professional. The thing I don't understand is they charged $170 to diagnose the problem. I have no problem with that if I just say thank you and walk away with their assessment of the problem. However, since I had them fix the problem, they should not charge for this, since they literally had to do it so THEY could fix the problem. Total cost was just under 3k. I shouldn't have had to pay the $170.
Very good service and attention to detail for the inspection of my vehicle. My first time using Berena"s auto service and not disappointed. HIGHLY Recommend them.
I personally didn't have any work done just because my truck wasn't worth putting that much into it. But if I did have a less costly future repair I'd go back to berenas there very kind people they'll chat with you they got my truck in quickly compared to other places wanted to hold it for a week just to do diagnosis. 1 thing that really stood out to me that I loved was there very awesome in depth diagnostics process. When you take your vehicle there once they check it over they send you an email with a link and it shows in depth pictures of everything that's wrong it's give information about those issues for people that don't understand it even shows videos of what them parts do and what them being bad means and then they give you the print out also. But it's nice because most places your just taking there word on what's all wrong but with them they show you the proof basically. I really liked that it's alot more informative. I'll be taking my new truck back to them for its maintenance needs.
Dropped off one of our fleet vans to get the blower motor replaced. Don’t in less than a day! Extremely convenient to for us. Everything from setting the appointment , drop off, communication and pick up was extremely professional. We will be bringing our vans back to Berena’s exclusively
I took my car to Berena's for the first time. They were able to quickly diagnose the issue and fix it in a timely, thorough manner.
They went above and beyond to make my issue feel like a priority and their level of professionalism was outstanding. I would not hesitate to make the 45 minute drive again to Berena's.
This was my first dealing with Berena's and I was very pleased. They were very professional, friendly, and the work was done promptly and correctly. I will definitely use them again if need be.
Top Notch team and service. From setting up an appointment to pick up they were amazing. The technology they have and expertise is really impressive. Thank you for helping us with the 77’. We also were contracted to do work for them as well and as a customer they were 5 star to work for.
I wish I would of found them earlier! Berena's is the first mechanic shop that I finally feel that they know what their doing and I don't feel ripped off after I pick up my vehicle and drive off. First I want to start by saying Bobbie that I have spoke to when calling in, is absolutely a joy to talk to and professional. I've dropped two vehicles off in a week and both fixed and completed! I'm impressed with their service center and the cleanliness of the facility. I had to pick up one of my vehicles after hours and the process to pay your invoice with one click via a text and your keys are secured in a pick up lock box makes the pick-up secure and simple. Lastly, the gift bag left in my car made me so excited, I snacked on the chips while driving home! I will absolutely be back.
I noticed this mechanic shop on TV for a while. Went to numerous places and they couldn't help my needs for my van. Gave them a call, brought my van in for electrical issues and they found the problem. Unbelievable. Communication was a big as they explained everything and went beyond to find the part for me. Just talking with them, their mechanics have alot of experience in the auto field. Once my van is fixed I will bring my other vehicle there. I will advise anybody bring their vehicle for anything. Thanks so much to this team.
Recently went in for installation of new multi-linkage components and an alignment and had a great experience with the team! Even with one component seized and causing issues, they managed to fix this bushing and dial a perfect alignment afterwards! After a test drive and later extensive driving through Tennessee backroads, everything held up! Quality, price, transparency, and customer appreciation were excellent! Would highly recommend their services!
They are honest and fair. They take care of what takes care of you. I had my rear struts replaced, and the comfort was night and day. Thank you for taking care of us. We took a 1200-mile trip and glided over all the bumps and potholes.
They literally got me in as a last minute appointment which I appreciated so much. Not to mention very fast and affordable work. The main issue was my window needed fixed which they did perfect on, but also fixed my hood emblem no charge at all. I love my Cadillac and this shop will be the only place to work on it for now on.
I’ve been through many vehicles over the years and gone to many repair shops. At Berena’s you feel you can genuinely trust you’re in good hands. I’ve taken two of my vehicles here over the last year for oil changes, repairs, etc. and both of them run better than ever. Many members of my family go here as well. The whole team over at The Center are fast, professional, and trustworthy. I tell everyone I know experiencing car issues, call Berena’s.
Only downside to Berenas is you may have to wait a few days to get in because they are so busy. When they do get you in, their quick to diagnose and fix your car. Front desk is very friendly and professional and give you a cookie at the end which was gone before I got home. I'm moving back to the Niles area soon and Berena's will be my go to for my vehicles. Thank you Berena's!!
This is my second review and I am still thoroughly pleased with the services I received at Berena's! Cars are so expensive but the secretary here helped me work it out and make it possible. I also love that they give their mechanics 3-day weekends after all the hard work they do! I highly recommend taking your car here if you have any problems especially because they keep their clients informed through the entire process. Their online picture inspections are a great and even the lobby is clean!
The best auto repair service I’ve ever received. The shop is extremely clean and welcoming. The diagnostic platform with photos and pricing is very thorough and transparent. The best part is the employees!! Super kind, knowledgeable and helpful. They earned my business for life. I literally won’t go elsewhere now due to my experience. Thank you for exceeding my expectations!!
Would highly recommend them. I had my jeep at a dealership for a month and they couldn’t figure out the issue took it to this small shop in Niles Ohio and they had it figured out under 24 hours and fixed and drove it home going to be more happier, and will definitely take my vehicles back.
John has really put together a top notch team, from the receptionist to the mechanics your treated very well. Took my 66 Chevelle in for an alignment and tire replacement, very fast service, John even took the time to explain everything personally. Any antique or classic car needs this is the place to take it.
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