I received around 10 unsolicited calls and multiple texts from this dealership despite clearly asking to be removed from their list. I spoke to two different representatives and the contact still continued for weeks before it finally stopped.
When I finally responded out of frustration, I asked how they obtained my number. I was told that I had inquired about a vehicle on their lot — which is not possible, as I have never contacted this dealership and I’m not even located anywhere near Akron. When I asked which vehicle I supposedly inquired about, the response was, “I don’t have that information in front of me.”
That explanation didn’t add up. If this is how they handle basic transparency before even making a sale, I would strongly recommend reading the other reviews and proceeding with caution.
I can't say enough good things about our experience here. We came in and took a car for a test drive. Absolutely loved the car. We told them about a prior experience and asked them if they would let us get the car professionally inspected by the Brand dealership and in this case is was Subaru. And they agreed to allow us to do so. Even though the inspection took hours they were super chill about the time we were gone. After a very nice inspection we came back and purchased the car! The car was so clean you would thought it was brand new. THANK YOU SO MUCH!
I bought a car from them in cash ,then the transmission went out the next day !!??? I get that it’s buy ASIS but the car almost killed me on The highway…. after I got the transmission fixed for $2000 a car caught fire a month later!!!!!!! if you’re gonna buy a car here, please get a Mechanic to check the vehicle out because he probably will die if you don’t
What an awesome place to shop for a car. Everyone was so helpful unbeatable prices very happy. Will be back again thanks again Jeff and crew for all your help. Look forward to more purchases in the future!!
I bought a 2018 equinox diesel from this place somewhere around July and for the first couple months it ran reasonably well this is with the engine light on it was on when I bought it and now it’s nothing but trouble I really wish I would have kept the 2016 Cruze I traded in on this P.O.S
Robert Robinson I bought a 1998 Monty yrs back ran for ever.just went last week bought a road edge I love it.now I am getting a vehicle for daughter once title gets here and then going to show here how it works on getting plates and insurance. Great job guys no problem to come back
The buying experience was great! The salesman I dealt with was amazing!
HOWEVER, the Manager is terrible at communicating. I was told multiple times that I would be receiving a call from him to discuss the issue we were facing with our vehicle that we had just bought from there a month ago. Never once did I receive any communication from him. I got brushed under the rug due to the”as-is” clause. I accept the fact that cars sold as-is will have their issues, however I will not accept the lack of communication from management about a situation that I just wanted answers for.
This company is why people HATE used car salesmen. They sell you a car that fails within 20 miles. They hide behind the “as is” clause of their contract. What they do is legal because they make you sign that contract, but their business model of knowingly selling cars that will fail in very few miles is unethical. They ought to be ashamed of what they do to people. Scarlett was a great salesperson and I trusted her. That was a mistake. Don’t ever trust anyone who works there. They will take $5000 from you for a car that can’t even go 20 miles.
So I bought a 2010 Subaru that pretty much died (bad transmission) after I drove the car less than 20 miles. It might be a coincidence, but I don’t think it is. Avoid these people if you don’t want to throw away thousands of dollars on a car that collapses before being driven 20 miles.
This is wayyy over due!🤦♀️
I have bought 3 cars now from this place. My first was a Chrysler 300 and it ran beautifully, we no longer have it. Our second car was a Kia optima and my husband is still currently driving it, running great without any problems. Our newest addition is a Lincoln MKZ, when we pulled it off the lot, it ran great, by the end of the evening we realized that something wasn't quite right with it. The next day it ended up completely shutting down and wouldnt start back up. I knew that it was a reach expecting the car place to take a look at it but I knew that I had to try considering I paid $6000 & it was just sitting there at this point.
I called and spoke with the manager and explained the issue.
He did not hesitate one bit, told me to bring the car in the next morning, I did. They found out that the fuel pump and starter was bad, replaced it at no cost to me, and it has ran beautifully ever since and is currently my favorite car.
I HIGHLY RECOMMEND PURCHASING FROM HERE!!!
Great cars, great staff, and they are willing to work with you every step of the way.
Thaks so much for all you do 😀
This particular car may have had some unforeseen issues. However, the overall experience with the dealership was truly exceptional. Their customer service was outstanding, making the process smooth and easy. The staff's dedication to customer satisfaction was evident throughout. I encourage anyone looking for a vehicle to consider this dealership.
I bought a 2019 honda fit from here. Everyone was so friendly and Scarlett really helped us feel comfortable. She was a great sales woman and made us feel right at home. We drove from 2 states away to come here! We checked out there inventory and they seemed to have a great selection. Very pleased with the service and the car
They stated online that they have warranty, & act like they sell real cars. Everything is sold as is & They don’t have warranty. When I got there the civic I had test drove was having transmission problems, check engine light, no coolant, very old oil. The very next one had no oil. The gmc sierra I looked at had no airbags. Like is this a car dealership or is this a junkyard? Unless you want to spend 6k on a car that you have to immediately fix. Don’t go here. Very Unprofessional EDIT: they also say “no tricks no games” but very much pull tricks & games! Here is proof of LYING ABOUT PROVIDING WARRANTY! This is a place buying totaled cars to flip them. They don’t care about you, they care about your money. Just look at the way the owner talks to people. Tells me to report this to a email like it’s my job? Buddy I told your staff what website it was, DO YOUR JOB, There you go pal you connected the dots! & Dont have your customers do your job for you. It’s not my problem you’re getting bad reviews from misinformation.
Came in today and dealt with Adam for the purchase of my sons first car. The team let us peruse the lot without hassle. They checked on us one time and let us ask questions at our leisure. We were impressed by the professionalism and ease of interaction with the staff. We felt they were transparent and fair and the purchase took very little time. There wasn't any of the typical arrogance or sleazy tactics you feel at other dealerships - And 0 pressure. We will be back in the coming months to see what other inventory they have. It was an absolute pleasure working with the team!
I will most definitely be recommending Budget Car Mart to friends and family who are looking for a car! Connor really hooked us up with finding the perfect vehicle for my little family. My kiddos and I now have a reliable car at a great price! He was very willing to help and give us every option within our budget and needs. He was polite and respectful :) Most definitely worth the time and money to visit this lot and hopefully get the vehicle you need at a good price from good people! Thanks Connor :)
Adam was Very helpful and very friendly. He made my daughter's first car buying experience wonderful. I would definitely recommend this place. They have a nice selection of good vehicles at a great price
Shopping at Budget Car Mart was easy, efficient and hassle free. I cannot think of one thing that could’ve made for a smoother experience for us. Adam had the car washed and ready by the time we arrived, pricing outlined by the time we were done with our test drive, paperwork done and my driving away in no time.
10 out of 5 stars! My husband and I had visited this lot and a few other lots previously. John from Fred Martin Superstore referred us back here and told us to see Connor and I must say Connor is the kindest individual I’ve ever met in a used car dealership and even a new car dealership! He was very welcoming, personable and accommodating. He took his time, despite it being close to closing time. He made sure to pull forward any vehicles he thought would be a good fit. While we were test driving one vehicle, he was warming up another which I greatly appreciate because it was COLD! Connor made sure we were comfortable and wanted to make sure we happy with our purchase. While filling out the paperwork, he chatted with us as if we were longtime friends and even offered his prayers because I told him I was taking the Life Insurance Exam. (I passed!) We truly appreciated your service and are happy with our 2014 Chevy Traverse. It drives smoothly and the price was great. I highly recommend and will certainly keep you guys in mind in the future!
Had a really great experience here. Connor was very welcoming, personable and accommodation. He pulled out every vehicle he thought I may like and allowed us to test drive them even though it was close to closing. We were not rushed. He wanted to make sure we happy with our purchase. We landed on a 2014 Chevy Traverse that drives smoothly and the price was right. The rest of the staff here was very kind and accommodating as well. I definitely recommend.
Sean was incredibly helpful. He’s the kind of guy where you’d meet him, and immediately think your best friends. He wasn’t pushing or overdoing anything just a great knowledgeable person. Can tell he really cares about helping people! Although I didn’t end up getting a car, I will 100% be going to Sean when I’m ready for a new car!
I went with 3 stars because as others mentioned codes were cleared on the vehicle but upon driving issues did arise. I understand it was purchased “as is” so no need to repeat that. It just would have been nice to be driving away in a road legal vehicle, the wire to the passenger side headlight was cut of which I found out after being pulled over for driving with one headlight and trying to replace the bulb several times. I believe whoever did it replaced something else in the headlight fixture too because the passenger side turn signal isn’t the original and I can’t find the proper replacement for the life of me so there’s that. Half the speakers don’t work and unfortunately the front motor mount was damaged and needed replaced right away to prevent further damaging the other components under the hood. Luckily the person who owned the car before me left all kinds of invoices inside from repairs he had made and they were all done within 5k miles of my purchase.
I really wish I would’ve shopped around and been patient but I was desperate for something to drive quickly. My sales guy was nice and the process was fairly simple. However, as soon as I drove my vehicle off the lot to go home on the highway the check engine light and trans over heat lights started dinging on my dash!! There’s also an exhaust leak that I asked my sales guy about after I smelled faintly of gas after I drove it and it was kind of brushed off when I mentioned it-now my kids are breathing that in every time we go somewhere. Ugh I guess you get what you pay for because my car was probably the cheapest on the lot and I was desperate. Definitely learn from my mistakes and check your used car out with a mechanic before buying. I would come back to this dealership for the prices and the service but I would be smarter about it next time. She’s pretty but the exhaust smell is so bad that it’s making me sick when I drive. I feel like an exhaust leak in a car should be something they should have been upfront about.
Scott was great! Most painless car buying experience I’ve had yet and I’ve bought 100+ cars.. the environment was great everyone was nice to us and our wild child! Got out of there cheaper than expected with something nicer that we thought we would! 10/10 would deal hear again
Well that may true that it’s stated as is, but when people look you up and get the impression this is the better place to go because of your great prices or deals and come to find out that it isn’t. Being able to stand by what you sell is very important to me and I was told this is the best one to buy from Buick Enclaves on the lot.
They're nice when they sell to you. Now they won't give me the money I'm owed. When I asked them directly, "Are you OK, morally, with keeping the money," to which manager Jeff Morris replied, "Why wouldn't I keep it? You're the one that made the mistake. I don't care that it didn't make sense. I'll keep the money. " Just to show you the character of the people who work here, and presumably Fred Martin, the owner as well. In fact, Fred called to tell me, "Good luck getting the money you're owed". I would stay away unless you're a mechanic and don't need financing as they will fleece you however they can.
Hello there: I was at "Budget Car Mart" ..a year ago in March I had saved up money to buy a nice vehicle to get to work. I live in Bedford hts the dealership is in Norton Ohio about a 40 minute drive or so. I saw a truck wanted to look at it was a 2008 Ford Expedition El grey. I took the truck on a test drive for about 10 minutes or so. I liked it.. the sales person told me the battery runs down sometime, but other than that it's a good running truck. I said I can get a new battery,and I purchased the truck. I drove it to my street and it stop running I pushed it in my driveway. I went to get a new battery,and I put it in the truck. I latter drove the truck that day, it was shaking and acting weird it cut off on me again this time I had towed it to a shop to have it tested.they got back to me in a few days to tell me that the computer was shot and the engine was about to blow.they also said it would cost more to fix the truck then the true value of the truck.I was saddened.I didn't have that type of money. I then called and emailed the "Budget Car Mart" they kept blowing me off they never responded to any of my attempts to contact them ..the service they gave me was terrible.I am a #Veteran they thank me for my service when I purchase the truck. I paid over $3k for this truck not including repairs...I never put more than a hundred miles on this truck and had to scrap it,they treated me a #NavyVeteran like I didn't matter to this day I have never received any contact with "Budget Car Mart" I just wanted another car or truck because..
that was a #LEMON!!!! My hope is that i'm the only who had this type of experience I will never purchase a car from this lot again,they did me wrong!!
Highly recommend this place. I love my new car and Tony is the BEST. Very sweet and very honest people. The prices are unbeatable. Got a 2009 Chevy Malibu and its perfect. Thank you guys so much!
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