What clients say about O'Reilly Auto Parts in Norton (OH)
A huge shout for Frankie and Justin for going above and beyond with their customer service and their expertise. Not only did Frankie insure that I had everything that I needed before we left the store the first time today but also ordered me a part that only took a couple hours to get to the store. After I arrived to pick up the part I thought I could install it my self but something was wrong with with it. Justin came in for the rescue to fix it while Frankie realized I need another bulb. They worked so well together. I saw them in action multi-tasking and really putting in the work. I have lived around this store for over ten years and only have been maybe 5 times. I have to admit sometimes I find my self going to big box name store to save a dollar which I was going to today but because they gave customer service better than any Walmart/ Target can give this is where I will go for all my car needs. Thank you agian Frankie and Justin!!!! Sincerely your NEW Reoccurring customer 😊😊
Stopped in to grab wiper blades expecting to ask my husband to change them, only to find out the nice young man there would do it FOR FREE! Respectful and kind kid. Way to go Cody!
The sales associate was very rude and overwhelmed with the small amount of business that was present in the store. Besides selling me the part he was not helpful and very passive.
The last three times I've come to this store. They give me the wrong part for the wrong vehicle even. Does anyone know what's going on? I'm usually not this forward but someone's got to train someone...
O'Reillys website:
Here is how O'Reilly Auto Parts typically handles such situations:
The standard approach is to exchange the incorrect part for the correct one immediately and at no extra charge to you [1]. This ensures you get what you need to complete your repair.
Manager Mike needs a refresher course...
I showed up around 8pm the other night after losing a brake pad on my drive home, Wes and Christopher were super accommodating and kind, Wes even put the new brake pads on for me after getting off. Definitely the best customer service I’ve ever had, and I think this is the only place I’ll be getting my auto parts from now on!!
Great place! Frankie helped me out when I needed a new battery for my car. 2 other local places turned me away because it was below 30 degrees out. Called O’Reilly and they got me taken care of!
Every time i come in here the staff are friendly and always willing to help.
Edit:
Talked to guy on phone. Needed a starter for my 2006 liberty crd, told him I needed it asap so he promised me it would be there next day at noon. Show up next day, albeit a bit past the noon he was expecting. Although no amount of time would change the fact that the guy ordered an alternator. Now the starter won't be in until Tuesday, and leaves me without a running vehicle. Absolutley displeased and probably will no longer be shopping at this oreillys anymore.
Came in for a headlight, two employees (heavily tatted guy and a younger man) were helpful and friendly, made us feel like they care and kindly suggested a choice that worked out greatly. Will be back in the future would recommend
I usually have good service, but today really pissed me off. I bought a motor mount earlier this week, it turned out to be the wrong one, so i went in to exchange it and they wanted more for the right one plus a shipping fee. I agreed but before i got my change back i decided to just get my refund and check elsewhere first. They refunded all but the shipping fee, and i was like nothing was, or was going to be shipped because i cancelled the order the guy said it was policy. Needless to say it pissed me off. Talking to a manager tomorrow. They better give me good news
Shop the Norton store frequently. There are friendly and helpful sales associates on hand. Store always is clean and organized
Nice displays on accessory items.
I stopped in to get wiper blades and a fuel treatment. The staff was knowledgeable and helpful. not only did they help me in my decision making, they actually put my wiper blade on. I always struggle with that. it sounds silly but I do. but they gleefully came out stuck it on and wished me a nice day. I'm going back probably in a week. I suggest you do the same.
Very disappointed with this place.
Trying to get parts for my car is like pulling teeth. One minute they had it, then when I go get it they tell me it's the wrong part.. Then they get the part I needed and find out when I get home to install it on the vehicle that it's the wrong part. Thing is, the part they told me was wrong was actually the right part.
So I'm not very impressed with this location anymore.
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