Prestige Auto Mall in
Cuyahoga Falls (OH)

Terrible dealership. Worked with Bill Rose in sales. Got a bill of sale prior to coming in for a test drive. Made salesman and manager aware that as long as test drive went well would be purchasing same day. 10 minutes down the road and they sell the car before I get there with no word or warning. Terrible communication and slimy salesman. DO NOT GO HERE.

Had the unpleasant experience of inquiring about a Z3M clown shoe on Facebook. Bill would NOT talk to me until I gave him all my personal information to “build a profile” 🚩 #1 If you’re selling on Facebook then act like it, don’t try to pretend to also be a dealer when you’re on a PEER TO PEER selling platform. 🚩 #2 the price is asinine and when offered a CURRENT MARKET cash offer he gets disrespectful saying that the one he’s selling is better blah blah don’t care. Half the mileage cars were going for less and cleaner interior and no rats nests in the engine bay. But I guess that rats nest adds value 👍. 🚩#3, it is WILD when you were told “I’m no longer interested and you so not have permission to contact me. You take it upon yourself to then TEXT ME to insult me by calling me stupid and “you don’t know what you’re talking about” Great way to get traffic in your store, especially if you want to sued for continuing contact after you’ve been told to STOP CONTACT

Bought a Tesla model x. Window broke on the way home so we took it back- they said they would fix it. After having to call them regularly for updates they finally fixed after a week. Came home same issue and now it’s totally broken- have to take it to Tesla for almost $1000 to fix before my first payment is due. Would absolutely not recommend

Salesman Brandon was awesome very nice and friendly, I have bought multiple cars and he’s the best salesman I ever had. Definitely ask for him!

Bill, and the team was outstanding. Truly appreciate working with you to find the right vehicle. Highly recommend working with Bill if you are looking for a honest and trustworthy advisor and salesman.

If you’re looking for an honest, knowledgeable, and genuinely awesome car-buying experience, Bill at Prestige Auto Mall is the guy. From start to finish, he was patient, professional, and truly had my best interest at heart. No pressure, no games—just real help and real care. Bill made what can be a stressful process feel smooth and easy. Prestige Auto Mall is lucky to have him. Highly recommend!

Bill was extremely helpful in helping us secure a used cross trek. He answered every question we had and got us through the process quickly. Thank you for everything Bill! Looking forward to the new car!

We bought a Mercedes GLA 250 for our youngest daughter who is turning 16 this month. The gentleman who assisted us gave a superb review of the car, stating it was the cleanest model he had seen. He was easy to work with and accommodating. We live approximately 6 hours away and after a discussion opted to ship the car. Per AI this specific model with its elevation mileage and lack of accident history, extremely well maintained appearance and car fax report still was over priced. The price was firm and I accepted due to fatigue of looking for the past 6 months. We received the car in good condition. It sat in our garage for a month or so until we could get to our local Mercedes dealership. Once there it was identified as having 3 “red” issues that needed immediate attention. These three issues would cost $4200. Bill our sales rep at first seemed very helpful and responsive, stating he would have his mechanic reach out to the Mercedes dealership to help reduce the charges. At the end they were of little help and when asked if they would buy the car back there was silence. I understand there is risk in buying a used car however when you’re buying from a large used dealership that has a maintenance department who certainly would’ve looked this car over and would have identified these issues on their own, and still decided to sell it, despite this, raises a significant question in their ethics and morals. I may be way off with this at it may be an isolated incident, but I think it’s worth noting to any future customer. If you live local and can have a mechanic look over their cars it may be in your best interest.

What a refreshing experience. Brandon made the experience quick, easy and straightforward. We were informed of all our options and trusted he has our best interest in mind. We are so happy with our new ride! Thank you Brandon.

I bought a 2017 Kia off of them and spent 13000 and finding out that the car needs at least $3500 worth of work. I asked when I bought it if I could exchange it and he told me yes so I text him and he won’t respond to me. So I don’t recommend buying a car off of these people they’ll rip you off just like they did me. He said they would contact me. Haven’t heard anything from them. It’s been over a month so I highly do not recommend these people and I just found out that the lid for the fuse boxes is missing out of the car. How can they sell you a car that’s not altogether. So I would not buy from these people they will rip you off

Alecia in sales met us at the door ready to go with several options for us to try, and even went on a deep-dive for my requests! Although we went a different way, Alecia was super nice and helpful without being overbearing or overwhelming. I would highly recommend requesting her!

Worked with Brant to check out some vehicles. Brant was more than helpful and not your typical pushy salesperson. He was very genuine and was easy to work with. With that said; I recommend visiting Brant and the team out there at Prestige to potentially find your next vehicle. Thanks for a great experience!

Brandon and Brady were both good salesman. Brandon was very quick to communicate over the phone which was appreciated. I can’t say I enjoyed buying a car but it’s not a simple process anywhere you go. I asked that they take their stickers off the back of the car I purchased which they conveniently forgot to do.

Brant took good care of me! His co workers were also awesome. Ive had some pretty crappy experiences with car dealers in the past... but these guys made it easy. I will be referring friends and family. As well as make sure to stop back with any future needs. Thanks for making the process as painless as possible. ***edited to also add that Alicia was also super helpful ***** Anthony

I purchased a car from this dealership about a month ago. During the test drive, my dad pointed out a noise and mentioned that the heated and cooled seats were not working. The dealership addressed the noise and fixed it, but unfortunately, the seats were never checked and still do not work. I now have to pay out of pocket to have them repaired. The day after I bought the car, the battery died. Initially, the salesperson who sold me the car was unwilling to help. However, I want to acknowledge Jeff, who frequently visits my workplace — he was incredibly kind and went out of his way to make things right by offering to have the dealership reimburse me for the new battery after I sent him the receipt. I really appreciated his help and professionalism.

Excellent experience. Made buying a car easy. Tyler walked me through the process, and had patience when I needed to consult my bank. I will definitely come back when I'm buying again!

EXCELLENT SERVICE! We bought a used Audi for a great price no one tried to gouge us felt like we were respected not preyed upon. If we ever need another vehicle we will be back! Kyle is awesome thank you so much we love the car!

Bill was amazing! From the first point of contact through the whole process! This has been the easiest trade and buy process I have ever had when purchasing a car. thanks Prestige Auto Mall

Bill is a very cool, humble, and polite gentleman. I like the way he types; he's a true professional. I had a great experience with the dealership; Bill is very quick. It was a beautiful Porsche, and they are professional and very kind. I recommend them. Bill will get the job done for you.

I’m 2 states away from Prestige Auto Mall in Ohio, and I’ve got to say — the whole experience was amazing! Brady made everything super easy from start to finish. He kept me updated with texts, videos, photos and calls the whole way through, which really gave me peace of mind buying from out of state. The process was quick, smooth, and totally stress-free. You can tell he really cares about making sure everything goes right. Couldn’t have asked for a better experience — highly recommend Brady if you’re thinking about buying!

Fantastic Car Buying Experience Thanks to Jeff 🚗🌟 I recently bought a SUV and had an outstanding experience—thanks to Jeff! From the moment I arrived, he was incredibly helpful, patient, and knowledgeable. He listened to what I was looking for, answered all my questions, and made sure I felt comfortable every step of the way. Jeff went above and beyond to make the process smooth and stress-free. He genuinely cared about helping me find the right car. I left feeling confident and excited about my purchase. If you’re looking for top-notch customer service and a great car-buying experience, ask for Jeff. He’s amazing!

*RAVE* Cannot say enough good things about this dealership. Brian (sales) Mark (finance) and Pete (GSM) went above and beyond the call of duty in every way to make my grandmother comfortable with every aspect of the purchase process and helped her get approved for a vehicle she loved in a very difficult situation. It can be very intimidating to send entrust a loved one into a dealer's care in a tough spot and I am so thrilled with they way they handled her purchase top to bottom.

It was awesome! My boyfriend and I flew out today from Alabama to get a black 2018 F-150. We were nervous about it, BUT this was place was legit! Amazing customer service, awesome atmosphere, and the truck is top tier quality. Special shoutout to DJ who was the best salesman, great with communication, and all the way around! AND Paris who made us feel very welcome and special while accompanying us on our test drive!! This place is great and you should check them out to purchase your next vehicle! :)

Wonderful experience. Was a little hesitant shopping for a vehicle online, but the sales rep, Bill, helped make everything easy. I'm extremely grateful for their patience in dealing with my work schedule to get the deal done. This was one of the easier car buying experiences I've ever had.

Peter Howard was extremely attentive and helpful as a salesman. Sales Manager Nick made everything run smoothly. This is why we have bought 3 cars from Prestige. I can't praise them high enough. Thank you Prestige!!!!

I had an absolutely amazing experience at Prestige Auto Mall, thanks to Mo Cherry! From the moment I walked in, Mo made the entire car-buying process smooth, stress-free, and enjoyable. He was knowledgeable, patient, and went above and beyond to ensure I got exactly what I was looking for—a 2018 Honda Civic in fantastic condition! Mo took the time to walk me through every detail, answered all my questions, and made sure I got the best deal possible. His professionalism and genuine care for his customers truly set him apart. If you’re looking for a trustworthy salesperson who will treat you like family, Mo Cherry is the guy to see! I highly recommend Prestige Auto Mall and will definitely be coming back for future purchases. Thank you, Mo, for making this such a great experience! ⭐️⭐️⭐️⭐️⭐️

Bill from Prestige Auto Mall was amazing! We drove out of state, from PA to OH, to purchase my SUV from here. I purchased a Volvo XC90 Inscription and I absolutely love my SUV!🤍 I had it checked out at our local Volvo dealer back home and it passed with flying colors. Bill from Prestige Auto Mall was personable, knowledgeable, and professional. He made the car buying experience very enjoyable. Bill even put a bow on my Volvo for me!🎀