What clients say about Lake Auto Sales in Hartville (OH)
Excellent service! I'm grateful for the support and attention from mister Trenton, I received a excellent treatment they are very kind, I speak Spanish and they were very helpful and patient with me, good cars in great conditions.
Stay away from him he told me he had a Kia k5 and he did. Told me it had 75% tint it had at least 5% and he knew the transmission had problems and never told me
I had called about a vehicle for sale and had talked to them, said Tire had a slow leak that they needed to have it fixed I said I was very interested in the vehicle asked if I could put a deposit down so they would not sell it, he said no need to worry about that. We went and at least heard the vehicle run they told me that they were going to have the tire fixed the next day that they would call me as soon as it was done so we can come and test drive didn't receive a call so we went in and the receptionist lady very rude not very professional proceeded to tell me that they sold the vehicle at 11:00. I asked why nobody called me when they specifically said they would call as soon as it was who's fixed and she just stared at me so we left I would not recommend doing business with these people very unprofessional obviously does not care about their customers
Friendly staff and a comfortable 0 pressure environment. We purchased a car for me and wound up coming back the next day to buy another vehicle for my partner. Trent was very honest during the deals and we felt pricing was fair and we are very happy with the purchases. All the vehicles we looked at we're in good condition, cleaned well and drove very nicely. Definitely a cut above what your going to find inner city and worth a drive to check out their inventory in person! 10/10
I bought a Volvo xc70 and it run and rides perfectly the only thing I have had done to it was a all fluids change because of the miles. At 60 thousand all fluids must be changed the Volvo had 109,000 on it and me being an anal Diesel Technician i was like yeah it's time . As for doing business with lake auto sales it was fantastic he even held the Volvo xc70 for me as I was working 16 hours a day because I am bound by a union contract. THANKS FOR EVERYTHING.
Sold me a vehicle they obviously reset the ECU on as the CEL light came on 4 days later. They then refused to respond for almost a week now. I will contact the AG the BBB and take this through small claims court if needed. It was in no way disclosed to me that the vehicle would not pass an E check which they are required to do in this state.
Trent and Angie are incredible! Honest, kind, friendly people that sell great cars at great prices. Best dealership I've dealt with. I'd recommend them to my friends and family.
The BEST experience I’ve ever had with a dealership. Trenton and Angie are the most helpful, knowledgeable, kind people!! They answered all of our questions, treated us like old friends and made us so comfortable and confident throughout the entire process. I would recommend them to anyone to buy a vehicle!! I know where I’ll be going for my next car!! Thank you Trenton and Angie for the 2019 Jeep Cherokee!!
This place is a joke. Asking 6000 for cars that have bumpers zip tied and engine lights are on. The salesman couldn't even come out his office to answer simple questions let alone make a sale. I give big thumbs down
I called and asked about a car they said it was on the lot but had a mechanical problem test drove it and that's all I could find wrong with the vehicle. I do some mechanical work and believe I could fix the issue. We settled on a fair price if they have a vehicle I'm looking for again I would definitely buy from them.
Do not purchase a vehicle from Lake Auto Sales. I purchased a 2007 Mazda CX-7 from this used car dealer in September 2024. Prior to purchasing the vehicle I spoke to the owner about how they service vehicles from their inventory. He explained that they have a garage next door where they inspect cars. After purchasing the car, I took the car to a mechanic I trust and discovered that the check engine light had been disabled. While I can't prove that Lake Auto Sales disabled the check engine light, I have no doubt that they knew it was disabled and they chose to withhold the fact that there were 4 significant problems with the engine that were not disclosed. Needles to say, I felt very abused by this transaction and traded the car in for scrap value to another user car dealer to purchase a more reliable car.
Called yesterday, 3/28/2024 spoke to Trenton presumably owner. Asked two very specific questions on a VW Jetta on his website and lot. Any known issues? Any lights on the dashboard? Trenton's response nope just got it yesterday runs great, no warning lights.
Said we would be up to look at it Friday, test drive and if all checks out plan to purchase, we have a two hour drive coming from Western PA need to make sure it is worth the drive and is for my 16 year old kid.
Get there today, 3/29/2024. Test drive starts, there are 5 warning lights on, power steering, ABS(Anti-lock brakes) air bag light, traction control and low tire pressure. I would say the tire pressure light is the only non-concerning light.
We return so I asked Trent, I said I had a two hour drive, didn't want to waste everyone's time, no lights on / no known issues? You stated no issues, no lights. His response, "they must have come on today". Starred me straight in the face an blatantly lied.
This appears to be just another shady independent dealer with a very short sighted approach. I understand what it means to buy a 2014 preowned vehicle. I don't understand lying, suggesting we drive 2 hours one way to see only see warning lights that will add thousands in repairs, not to mention the safety issues it poses driving it two hours home. Would not recommend.
Quickest and easiest vehicle purchase so far, nice people and easy to work with. Got a 2017 Volvo S90 over a month ago and I am very pleased with my purchase.
The other reviews complaining about the old used cars they've purchased needing small repairs is ridiculous. If you buy an older used vehicle as is, there is no reason to complain about it needing a small part or sensor after a few weeks, that's on you.
Not real happy with them. I bought a Ford Fusion on July 17th 2023 from them and not two days later the check engine light came on. I had to put a thermostat in it. Repair bill of $350. They should have been upfront with us. They told me it was a solid car. Would not recommend them!
I am extremely happy with the 2015 Subaru Forester I purchased at 99k miles. I didn’t mean Trenton, but we worked with his mother who has great energy. After test driving the car with a friend, it was such a great deal. He was so kind to lower the price for me, too. I know him lowering cuts into his profits so I am extremely thankful for that nudge. I drove it home 3.5 hours back to Charleston, WV and runs smoothly. We really lucked out finding this Subaru! 5 stars. Especially for the awesome mama!
I didn’t buy a car from here but was looking at one and I just wanted to say I really liked their service. I would of been an out of state buyer and Trenton made sure to go over everything aftermarket on the vehicle, including being honest about a code it was throwing which I really appreciate because my emission inspection is different than OH. After talking with several different dealers, this is the only one getting a review.
Not very happy, I called to check to see if they had the one car I was looking for and they did and I asked the guy how was the car and he said it's in really good shape.....well after driving 3 and a half hrs, it was nothing like he said it was. The paint was pealing, the clear coat was coming off, and someone put a piece of fiberglass in for the sunroof...after driving all that way I was very disappointe.
Sold me a beautiful car. Honest owner. Great communication. Friendly. Straight to the point. Easy buying process. Highly recommend you check this place out before any others.
NEVER buy from them. He promised to help repair my car he sold me. Now refused to do so. I can not afford a couple thousand dollars to repair car while making payments. I have no way to get my kids to appointments or me to either of my jobs or myself to school and bc of making payments can not afford to buy anything else. He know it had issues that’s why he agreed to help. DO NOT BUY FROM HERE!!
Had a very good car buying experience with Lake Auto Sales
I purchased a 2004 Chrysler Crossfire that Trenton had recently purchased at auction. He was very communicative during the buying process. After purchased, Trenton noticed a noise coming from the backend of the vehicle and took it to his mechanic (local). He was unaware that the business that I work for also uses the same mechanic for commercial work. I was given the low down on the vehicle before I made my initial call to him about my interest in the vehicle. When I did call, he told me exactly what he experienced with the vehicle, what he was advised was wrong with it, and expectations on its repair time before he got it back on the lot. Used car sales are a mixed bag normally, so the honesty box was checked with me immediately and put me at ease.
Once he received the vehicle back, I was able to test drive and complete purchase.
Please be patient if you are trying to test drive a vehicle or ask Trenton questions. He is the only one onsite normally, so things can get a little hectic if multiple customers are at the lot. If you're lucky, you'll get a chance to speak with Trenton's mother who sometimes watches over things for him. She is a great person to talk to if you have a minute!
I recently purchased a vehicle from Trenton owner of Lake Auto Sales LLC and I had a no problems finding the reliable vehicle I needed. Trenton was very honest with details of vehicle I was interested and fair with price. If looking for a reliable vehicle at affordable prices its worth taking the time to go to this car dealer in Hartville
Whoever is leaving TERRIBLE reviews for this man is WRONG. He gives you space to look over the vehicles & test drive them. Answered every question we asked 100% honestly. He even went above & beyond for me as far as the air conditioning after the fact. He is 100% forward the cars are AS IS! Yes it took a few times to get him to answer because the signal is terrible out there! However the whole experience was exceptionally great conpared to other pushy dealerships! Almost a year & our high milage Nissan Altima is running GREAT! We didnt even have to wait around to get the sale & paperwork done it was awesome! Thank you!
I bought a car form this car lot about 5 years ago. The car had a blown head gasket from the time I bought it. I take part of the blame for no inspecting it better. I was young, but they had no business selling me that piece of junk. 1300.00 dollars on top of the purchase price. I’m currently looking for a new car and this lot came up and reminded me of the horrible experience I had with themes
Took my youngest son there to look at a Saab which he bought. Nice vehicles but in our case the owner knew we were driving an hour and a half to get there, and when we arrived we waited about 2 and half hours for him to show up. Should give 1 star except the Cars were clean and at a 'fair' price. Not that you will get a bargain but expect to pay what the vehicle you choose is worth.
I stopped by Lake Auto while car shopping and was shocked at all the nice used cars that were there in my price range. I'm very happy with my Camry. Trenton was helpful- check it out for yourself!
Was really interested in a vehicle on the lot, took a test drive. Would of probably made an offer. However the person that was doing the sales advised me he didn't want to invest any more money into the car to provide a Car Fax. All he told me was that it was an auction car and had been sitting for a few weeks. Definitely did not seem to care if I purchased a car or not off the lot.
Bought a jeep for my daughter that broke down with hours after driving off the lot requiring a tow. Accused me of destroying the vehicle. Offered a full refund or vehicle exchange, then reneged on the agreement and refused to speak to me saying I was hostile towards him and would only speak to my wife. I strongly suggest you shop elsewhere as this kid who runs this little lot off of Swamp Road has little integrity as a business owner and is clearly too timid to deal face-to-face with customers.
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