My kinda people they're friendly, honest, patient, and kind. They took care of our needs and got us on our way. We were told to use this company for our auto parts, by a family and they came highly recommended.
Backward ran scrap yard, they ask you to pay days in advance for parts you've never seen. You hope they don't damage the part (which might already be damaged) and their "new" online payment process doesn't work so best believe they'll ask you to drive to them pay and wait 4 days for the product. I don't pay before I eat, I don't pay rent for next month, I don't get paid next weeks check. Why would you ask us to pay for something before we know what we're even getting. DO BETTER
I had the part that I needed but they were a little frustrating to work with at First Once I finally got my order paid for it took him almost all day and I almost had to wait another day to get my parts but I was able to get my part that day and get my project fixed the next time I need parts for my vehicle I will probably be calling them first
Scammers, rip off artists, whatever you want to call them. A warranty from them isn't worth the paper it's written on. When, not if they sell you a bad part they will deny your warranty as they've done to countless others in the past.
Bought a transmission, took it to a trans shop for them to inspect it and they discovered a crack in the bell housing when disassembled. I called and informed them of the crack and sent pictures of the damage. They offered to refund me or give me a replacement trans with double the mileage. I told them I wanted a refund. When I called to say I was dropping it off they stated they didn't have the funds for a refund and would have to write me a check which I agreed to. Drove 2 hours and a new person looked at it and claimed they couldn't see the crack from outside. He said he couldn't refund me and stated taking the trans apart voids the warranty. I stated that was not what I was told over the phone and was promised a refund. He then accuses the trans shop of swapping the bell housing and best he can do is give me a replacement trans with double the mileage. I stated I would take that deal if they could give me a partial refund and was denied. He even asked the person I was on the phone with and the person lied saying I never told them the trans was taken apart and that the photos I sent were too blurry and I was trying to hide things in the photos. This was all a lie. I believe they couldn't afford to refund me and made up a reason to deny the refund. I left the transmission there and will be back. Look forward to speaking with you all soon.
I understand it is legal but to give charge for a transmission core that will be returned as scrap then only give 50% back when it is over 30 days is just BS. I'm 67 and had to change my jeep tranny in the driveway in the middle of winter. The weather did not cooperate. Just because it took longer than 30 days is no reason to deduct 50% on something that is scrap. I did not borrow a tool and return it damaged or broken. Its scrap metal. Just bullshit way to charge more for a part. I will never visit or recommend this clown show again.
Very rude, uninformative, and lazy. Drove two hours cash in hand to buy a door that's very easy to remove and said need a deposit and won't be same day. 0/10
If you’re looking for friendly helpful staff. Timely services with great parts this is not the place for you. Front desk staff bluntly rude on the phone and in person waited over 2 hours for my parts and tried to convince me to take a broken part and glue it back together. 2 star service at best
I needed a gas tank for a 30+ year old car and Marshall's had one!
Yeah, I had to wait a little bit for them to pull it but so what?
Friendly, down-home guys and a laid back atmosphere, I like it.
I needed a TCM for my 1999 Audi A4 because the car wouldn't move in any gear. Marshall's Auto Parts had one available at a great price, so I ordered it. Troy was incredibly helpful, and the part shipped quickly—I received it in no time!
Car now moves problem solved Marshalls saved me a ton of $ and frustration.
This will definitely be one of my go-to parts suppliers in the future.
Thanks guys!
Let me know if you'd like any further adjustments!
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Waited 2 hours and 40 min for them to pull a single spindle. I told them exactly what one I wanted on the phone and over counter. They pulled the wrong one and pretty much tried to say I was dumb because they are to incompetent to listen to what you actually say. Then I had to argue with them to even get my money back. Place is a joke save your time and money. Much rather pay more for another place that will actually do the job right and not act like children laughing when they make a mistake and try to put it off as your fault.
I needed a part for an older vehicle, and due to a number of factors couldn't find it at any local yards (one yard in the whole state had one, but for several reasons I didn't pick them). The man on the phone was courteous and understanding, and honestly a blessing to me w/ how much trouble I've had getting this part elsewhere. It was also cheapest here, even with shipping considering they were asking 30 (just for the part) and other yards were asking at least 50 or more (just for the part)
Bought a transmission from them put it in and it didn't work, called them and told them I wanted to just junk the vehicle and the gentleman told me he would refund the money for the transmission and also junk the vehicle, got it towed to them and they wouldn't refund me the money for the transmission like they said they would. Definitely will not be doing business with them ever again
I have been doing business with this company over 15 years. They are always polite and get my parts on a timely manner. Prices have always been reasonable. I only buy my engines and transmissions from Marshalls. 💯
One of the best places to get ur carts and everything is very affordable. Most typical parts like alternator battery starter are pick up and go. Some parts u may have to wait while they pull it off. But it saves you the hassle of taking it off the car like most junk yards. Parking is limited. But it is an excellent place to go.
Love that I can go on their site order whatever part I need and it’s usually available for pickup within that week. They have the best prices. Awesome availability, fast, friendly and great service. Thanks, guys :)
I drove 5 hours one way from Michigan to purchase a transmission for my 2000 Nissan Frontier from Marshalls Auto Parts. I had called and ordered it a few days in advance. The guys on the phone were very polite and helpful for the questions I had especially due to how far I had to travel. You could tell they were honest to the best of their knowledge for what the situation was with the transmission. They made sure to have it out and ready and called me once it was good to go. I drove there, picked it up, and got it installed in my truck. The transmission shifts great and I am very pleased with their product and customer service. Truck can now be back on the road again. Thank you again Marshall Auto Parts.
Normally a great place, office manager needs to work on his people skills a little and realize others can be knowledgeable about auto parts as well. I practically had to beg for him to take my business. He tried his best to talk me out of buying the part I needed even though I used their website to find and match the interchangeable part. Everyone else was extremely nice and Marshalls has always had competitive prices.
I just have to say these guys are the real deal! I’ve been looking for a roof rail for my Subaru for weeks, and since it is discontinued, my only hope so I’ve been eBay and checking junkyards to order online. I finally stumbled upon a site that gave me parts from junkyards around my state and found the part I needed from Marshall’s. FOR CHEAPER THAN EVERYONE ELSE TOO! Not even exaggerating they saved me hundreds of dollars on a discontinued junk part that people are taxing for everywhere else.
I called to confirm that they had it, the gentleman and told me how I can order it online so they can start pulling apart so it would be ready by the time I am off work. I lived about a half hour away and could only make it in about a half hour before they closed. They didn’t try to shoo me away or tell me they couldn’t or try to make it in the time crunch or anything like that. Simply told me to make sure I confirm it by ordering online and they’d get me taken care of.
I gotta say these men went above and beyond expectations. I really only needed one side rail but I just ordered both to be safe since it didn’t specify which side, and the price for both already beats the price of one from any other ebay seller or any dealer that happens to have the part in stock for $400! For one rail too. These guys got me both rails, and even hooked me up and tossed in the crossbars, once again that people overcharge for online. And on top of that, they took it apart to help make sure it fit in my car. Literally a half hour before closing when any other business could have easily shrugged me off or given me some attitude/hassle about it. Hands down some of the best and honest service I’ve received. I really appreciate and I genuinely thank all of you guys there that got me taken care of! Give these guys a call if you can seriously!
My interaction was a - 10 worst ever !! They were very unwelcoming, unprofessional and acted as if I was an inconvenience.
Good Morning to You as well.
My reply in response to the owner comment.
Your opening statement proof of my point ,it was very unprofessional. Also Welcoming is a pleasantry felt by the receiver followed by an action hello, one moment with warmth and a smile .
And I was not the person you spoke with on Friday . I was doing someone a favor picking it up due to they could not. Secondly
part of business is being accommodating, after all the consumer is key to a successful business and going the extra mile can make a world of difference relating to a positive experience.
The website said they had a perfect black door. That's what I told them I wanted. Instead a beat up red door was brought to me. Despite what they say I did ask for a dark door and the response I got was "black is the darkest we have.". Not wanting to wait another hour+ I just took it because in the long run the extra work on the door would save me time.
Called two days ago told guy I needed picture of part he said no said he would look at it two days no call and have called twice no haven't looked done with this petty bunch need new manager and answering reviews like you do just go out of business
Now I'm really over them they had the idea to call me and ask me what my problem is lucky if I don't call better business bureau
After receiving both a reply and a nasty phone call I did call BBB.
And to the owner I've called dozens of junkyards on this project for parts and never waited more than couple hours for answer. Once again you most likely can't get help because of your disrespectful way you deal with workers and customer.
Final answer is don't worrie I'll never call you again and hopefully no one else will
Drove 4hrs to get parts they said were perfect and refused to go check for me or pull until arriving. All 4 parts I went for were broken and basically called me a liar when I said they refused to check them regardless of how far I was driving for them. One of the employees cared but had no say he felt bad. The rest were just full of themselves. Do not recommend.
Waited 2 hours for them to take a picture of a door so we could see it before buying it. Then we waited another 2 hours for them to actually pull the door. Most of the employees weren’t doing much but sitting on their phones or flipping through papers. When we received the door it was completely stripped of all interior. Before getting it I had asked if had all the interior attached and the guy said yes. He had failed to mention we would be getting the part hollowed. We still ended up paying $160 for it because no one else had the door we needed.
They don’t value customers time. They fail to mention details of the actual product you’ll be receiving. It’s sketchy, for real! If I’m spending money I want to know exactly what I’m getting. Honesty is an important part of keeping loyal customers. We don’t mind waiting, just not 4 hours.
I went to this salvage yard to purchase a bumper for a dodge neon and I waited for 5 hours to be told that it was closing time and they didn't get my part pulled. In an effort to make the situation better, they offered to pull the parts the following day and call me when they were ready. The following morning they called and said they didn't have the bumper I requested, but offered another one in a different color for the same price.
Bottom line is don't waste time dealing with this place. You will sit there for half a day or more to find out if they actually have your parts or not. This happened twice to me.
They are terribly slow at getting parts, of course this could be due to being under staffed. I waited for over 3 hours on a part my first time there, only to be told that the part was unusable. I am giving them another shot using their online ordering method (to eliminate the lengthy wait, my time is precious), I will update my review if anything goes wrong. As far as customer service goes, it's luck of the draw. There are some great, friendly folks there, but there are also a few that have no business being in customer service. Overall, I can recommend. They have great prices, just note that if you are ordering in person, just make sure you have plenty of time to kill.
I ordered my parts via website around 3:15 pm Wednesday and drove almost 2 hours Thursday to arrive there upon opening at 8 am. I knew I'd have to wait since I put the order in late the day before and was surprised to be told the gentleman was already pulling my parts. The staff were all friendly and the prices were phenomenal. The transaction was smooth and easy and one guy even loaded all the parts in my vehicle. The counter guys were answering phones nonstop and handling the flow of customers at a good rate. Marshall's is definitely worth the drive and wait.
Nov 02, 2017
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