Austin is the Man! I'm 5 hours away and just dropped off my kid to college a week ago. His car was having trouble on the highway and he had me direct my kid to Lucore and treated him like family. All other auto shops in the area said they were too busy. Thanks for taking care of my kid. A man of integrity!
I had Lucore install adjustable toe links and align a 2015 corvette z06. Super happy and satisfied with the experience. Everyone I talked with were very friendly and knowledgeable. Even with some aftermarket parts not fitting properly, Rich went ABOVE and BEYOND to make it work and get my car to the specs I needed. Thanks for the QUALITY work. The 3.5hr (one way) trip was 110% worth it and I'd do it again.
I recently had Lucore bulletproof my 2004 F250 with a 6.0 powerstroke. I ended up paying a quite a bit more than I was estimated for bulletproof kit but I got some additional items. I arrived to pick up my truck at about 12:30am on a Saturday. I was a little shocked to notice my headlight didn’t work and the wire was stuck, I was unable to fix it in the parking lot. I called and left a message and dropped my keys back off. I was pretty frustrated until 8:30am later that morning. Rich called me and told me he had already fixed my truck and he was willing to bring it 4 hours round trip to my house for me. Overall I am thrilled with how the truck runs and couldn’t be happier with the response I got to my situation when I went to pick up my truck. They do very good work just be prepared to have a little room with your estimate.
Lucore is the place to go. Worry free, detail oriented, and open communication.
Drive two hours to have plugs, filters, and a flush done. On top of that I had a “cooling fan/high temp/warm ac” issue, causing me to scratch my head trying to chase down the culprit. Lucore was able to find and fix the problematic components, as well as complete the tune up. Upon driving the truck, I was froze out by the a/c, coolant temps are down, and at highway speeds I’m cruisin again. I am very pleased with the results and the fact that there are no fingerprints or oil on the interior. I would recommend Lucore to anyone that wants honest work.
Job seemed to have been completed well enough. However, was charged over $1,100 for replacement of rotors and brakes on a 2018 Kia Forte. Seemed unreasonably high to me.
Awesome shop. I was in a bind when I needed someone to look at my car real quick and the dealer was giving me an appointment for two weeks out. He let me drop off my car and he diagnosed the problem and got the car back all fixed the same day. My car has been running great since.
I have been getting alignments at random shops as of late, but this last year, my Infiniti G35 ate through a set of tires in 3000 on the front, which was highly unusual. Suspected it was a camber issue as usual.
Greeted at the shop with kindness on a Monday morning. The shop took my ideal alignment specs into consideration and I spent my time in their waiting room, which was very clean and full of magazines ?.
When my car was done, the alignment guy spent time with me to explain what was going on with my car, what he could do and what limited his choices, explained what he fixed (toe was way out of specs causing handling issues and the severe tire wear) and what he did that should improve my car's handling but for the street and my occasional track day.
I highly recommend giving them the opportunity to work on your car. I drove 45 minutes for this experience and it was worth it for the difference I noticed driving immediately after leaving the shop. Turn in was better and the front end handled better than it has in years. I am scheduling for them to do a proper alignment on my Datsun 240z next.
Lucore was fantastic in getting my wheel locks off my Volvo that had been over torqued by the dealer when new front brakes were installed in January. Lucore is super in showing respect and getting the impossible done and in timely manner. Highly recommend them.
Stopped in after being unable to get the part I needed at local big box automotive stores. The fellas at Lucore are knowledgeable, and were able to get me the parts I needed in 10min. And they have some awesome muscle cars in the parking lot.
Took my 1989 S10 in after major suspension mods. Rich was very professional and knowledgeable. Lucore definitely earned repeat business from me!!! Rates were more than fair and amount of time to dial in the suspension was faster than I would’ve expected. Handling is much improved. ?
I had a very poor experience at Lucore. First visit, so I called to make sure they could service my vehicle. Upon arrival I gave the information and was asked if it was a diesel- to which I responded no. Turned over the key and he said this is a key to a Mercedes. I indicated yes, it's a Mercedes. He said I thought it was a Ford. Started over- he asked me again if it was a diesel. I replied again it is not a diesel. Only wanted an oil change and tire rotation. but agreed to a diagnostics test due to a low fluid level- which I informed them of at drop off. Got a call during the day saying the car won't start, needs a new battery. Gave permission, not having much choice. Felt it odd since there was no prior indication the battery was an issue. Got a call later that the car was done. Got dropped off, went to the door- closed and locked. Called the number, no answer. The day was windy and cold so this was not optimal. Started walking around the lot and a man was coming out of the back storage (neither person I interacted with introduced themselves). I had to ask him if he worked there- he said yes. Checked me out- at which time he informed me there would be an extra 5% charge for credit card use. I wasn't happy about that- if you are going to do that it should be on your website and at the counter. The document they gave me didn't have my VIN number on it, mileage, any relevant vehicle information. They charged me an additional $50 for "extra oil". There was no diagnostic report- just a charge with the exact same information I gave them at check in. The battery was $200. They are 1/4 mile from Costco it is half of that there. I called about the RO (repair order) and lack of information. There person I talked to claimed it was on there. I scanned it and emailed it to them and asked them to email me a copy of the RO and the diagnostic report. No response. They do not have a legitimate management system- such as Mitchell1- or, they were unable to produce the documents. I even offered to drive back down and pick them up. Also all the settings on the vehicle such as radio, onboard computer, etc. were totally jacked up upon return. Very poor customer service, lack of knowledge, lack of reporting leads to serous questions about overall skill level and business ethics. I would stay far away from this establishment.
I was satisfied with my experience at Lucore Automotive, and I would certainly recommend them. Especially if you have a Costco Membership.
My 2006 Accord needed to have the catalytic converter replaced, so I purchased the parts I needed and brought it to Rich and his team. Once they got into it, they discovered that due to the excessive rust underneath my car, I would need my entire exhaust system replaced. They were able to order the parts they needed and get my car taken care of pretty quickly. I appreciated them being thorough and not just throwing the new catalytic converter there when likely it would have only been a temporary solution and meant more of a headache for me in the long run.
The only issue I had with the work was the bracket for the muffler that came in the exhaust kit they used was too large, so my muffler rattled extremely loudly when idling until I was able to bring the car back in about a week later. To be fair, this only occurred once the car was warmed up, so perhaps they didn't notice on the test drive.
When I brought my vehicle back in, the team was able to get a new bracket on my muffler and out the door in about an hour and a half. While it was inconvenient going back again, my issue was resolved for a very fair price, it just took two trips (hence four stars).
I have a 2008 Fordf-250 diesel pick up. It blew a head gasket as well as other engine issues. I had trouble finding someone who works on diesel engines. Lucore did a diagnostic and we decided to drop a new engine in. They did an excellent job. It runs like new and is warrantied unlimited mileage and 5 years. Although getting an engine replacement is not cheap they did an excellent job. The truck runs perfectly. I would trust Lucore if you need a major auto repair
Rich and the team down at Lucore Automotive are top notch. Rich has done a ton of work on my ‘64 Riviera ranging from custom exhaust work to mounting and balancing some custom wheels and tires. Most recently he helped chase down a driveshaft vibration and now the big Buick rides as smooth as glass. If you have a classic car or just a daily driver, give these guys a chance….you won’t be disappointed
I brought my 1978 Dodge Van to Lucore with several issues that I was at my wits end trying to solve.
They completely fixed every issue and turned my van into a strong running vehicle that I feel confident driving anywhere.
I am very appreciative of the transparency they offer when it comes to the work they do. Any questions I had were promptly answered and they called to keep me updated on the repairs.
I am also very appreciative of them taking the time to have the original components rebuilt and tested rather than throwing expensive new parts at the problems.
If I could give them more than 5 stars I would. Definitely would recommend Lucore to anyone!
Called 2 weeks ago 8/5/2019 to set up an appointment for a 4 wheel alignment on a 2018 Dodge Charger after having lowered it 2 inches. Went in yesterday and met with Austin 8/16/2019 at 9 am for said service. Took the necessary parts I was going to need with me ( adjustable upper control arms for the front end, and caster and camber bushings for the rear ) . Austin would come out every so often to let me know what was going on with the car, and what challenges they may have been facing. Though the engineers at Dodge make it extremely difficult to get anything done as far as an alignment goes, these guys knocked it out of the park and got me done and set back within specs. Now that the car is back in spec, it rides smoother than it did after initially lowering it. Thanks to the guys at Lucore for getting my ride back to riding like it should rather than like an old man with a hobbled leg.
Lucore Automotive is the standard for mechanical anything. Rich leads a fabulous team with great customer service up in the front and abosolute amazing technicians in the back. They pride themselves on being well rounded and have technicians that can do anything in the shop. I would trust them with anything service related with my car in a heartbeat. They won’t kill you with parts you don’t need they only do what is necessary. Thank you guys for fabulous service!
My new favorite spot to get my car serviced. Really stumbled upon Lucore while researching a service shop to take care of my steering wheel and tire alignment. Richard (the owner and car enthusiast) was really helpful and pinpoint the problem and proposed solution. He was very professional and committed to provide excellent customer experience. I will 100% recommend anyone this service shop.
I've been taking my vehicles to Lucore Auto for the better part of 5 years. Staff is honest and very fairly priced. Rich and Dave are a pleasure to work with in what are often confusing and frustrating times for car owners, like myself, who are not vehicle aficionados. Highly recommend.
Fantastic service! I took my S10 into them for alignment, I had just done full tubular suspension up front along all new suspension out back. I gave them the challenge of getting it to the custom alignment specs I gave them. They did it! My S10 drives beautifully down the road and handles better than ever. I can't thank them enough for the great job they did.
I am new to the Columbus area-- right before I moved my AC went out the week after I had it charged and serviced. The auto service store I took it to looked at the AC unit for twenty minutes and decided I needed a new compressor for 800+ dollars. Needless to say I said no to that and moved. I then went to Lucore Automotive purely on a whim-- I basically googled auto services in the area and they were the first ones I called. It took three total visits to fix the AC-- two I would call diagnostic/figuring out what's wrong and one to fix. It was not the compressor-- that "fix" would have done squat and been costly. I appreciate a company that takes their time to find out what the actual problem is and fix it. It turned out to be a different part (I can't remember which one!) That wasn't working, which they replaced. A little over a month later my AC works beautifully and the cost was reasonable for the amount of time it took. I recommend lucore automotive to anyone. Oh and also they have insanely comfortable couches in their waiting room-- a nice perk if you have to wait on your car!
Very unhappy with Lucore Automotive and I will never again solicit them for any services and I will encourage others to stay away as well. I bought a 2005 Subaru Forester with around 90,000 miles from them a couple months ago. It is a well known fact that it is a good idea to replace the water pump and timing belt in any car around 100,000 miles and I was particularly interested in this car because the ad stated the timing belt and water pump had already been replaced. When I had the car looked at by another mechanic he told me the timing belt/water pump had clearly not been replaced. I took it back to Lucore and they basically admitted that they "assumed" it had been replaced recently because that's what the seller told them. What a dangerous thing to assume seeing as that could have been untrue or the replacement could have occurred at a much lower mileage and therefore would be due much sooner. But they agreed to do it themselves (as well as fix 2 leaks) before I purchased the car. I believed them and paid a premium price (my fault, not theirs) for the car with the understanding that this was done and the leaks were fixed. After purchasing the car I noticed there was still a coolant leak. I assumed it wasn't the water pump because they told me they just replaced the timing belt/pump and it would be almost ridiculous to replace one and not the other. Well, long story short my car had to be towed to a shop the other day because the water pump developed a severe leak. Now I have to pay for a costly fix because Lucore was deceitful and despite me giving them the benefit of the doubt and trusting that they were selling me a decent car, they screwed me over. I'm not going to rant and curse them out because what's done is done, but I will say I'm very unhappy with how they treated me even when I tried my best to be a careful and well-informed used car buyer. They blatantly lied to me about the repairs that they performed which is unbelievable and entirely unacceptable.
Excellent Service- I have been chasing an issue with my Subaru for months now and have been sent down the road twice with no resoultion by two other shops. Lucore took the time to find a difficult issue and fix it. They also were up front about not just swapping parts without good reason. You want it fixed and done right? This is the place.
Everyone at Lucore did a fantastic job. Got my truck in quick, had the alignment done in a short amount of time and for half the price of the tire centers around town. Rich is very helpful and gave me all sorts of advice and suggestions. I will recommend them to everyone and will be back for other services.
I use Lucore Automotive for all my car needs. The prices are always good and the service is above the norm. Rich the owner called me 30 days after I had make rotors and brakes replaced. Asked if I was happy and reminded me to get my front done as well. Great Customer Service and Great Prices. I recommend Lucore Automotive to all my friends and family.
Rich and his team recently took care of my 18 year old daughter's car. They not only fixed what needed to be repaired/replaced at a reasonable price, but they even took care of a little extra at no additional cost. Great service, quick turnaround and professional people...all great attributes of an automotive repair "garage." With four cars (driven by four ladies) I'm sure I'll be returning to Lucore for more work soon.
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