What clients say about Great Lakes Truck Centers - Monroeville Branch in North Monroeville (OH)
We bought our truck from this Freightliner dealer. It was the worst experience we have ever had before . Chace was the one we were dealing with the whole time. Previously We had a really good experience when we bought our used truck from Kalamazoo Wolverine as they were very professional and honest from a to z. So we decided to buy again from A Freightliner dealer and this time is from this place. We were given two choices either DOT certified or non certified truck . The difference was around 10k and we decided to go for the DOT certified one to be on the safe side. We went under the truck, we found out that it is leaking and we took pictures and showed them to Chace and he promised that leaking will be fixed since it is a Dot violation. When we come to pick up the truck Chace told us they already fixed that leaking and we trusted his word. Later, after driving the truck home and get parked for two days . We found out it still leaking at four areas and the batteries are dead which we had to replace with new ones. We contacted him and he said he will arrange with the manger to repair that leaking. He didn't call us back. We kept calling him and his manager and left several voice messages to both of them but we heard nothing back from them. He also told us he will schedule an appointment to paint the frame in three days and he didn't! It has been less than two months since we drive that truck and we paid more than 15k on repairs and more repairs are ongoing every week. It is really a piece of junk and a great disappointment since we’re a one truck company . These people are not honest at all. Please AVOID this dealer if you want to buy a semi truck .
Mike from service is the man. He went above and beyond to ensure that I was taken care of and to help me out. I wasn’t too happy that Allen Ott never returned my calls like he said and he didn’t take my keys over to service for me like he said he would. But that is where Mike in service stepped in and up. He didn’t have to and I would have had to miss a load and spend the night there.
Collision did an A-1 job on the actual work. 5 ⭐️
Besides them not putting my dashboard back up and leaving me to figure it out I have no other complaints. But once again what Mike did made all those little nuances go away. When he helped in finding my keys he didn’t do it grudgingly. He did it as if he actually wanted to help me out. I appreciated that and it made that day a whole lot better!!!
I’d still recommend this place. Everyone has bad days. But their service and collision work is top tier.
I came here because my truck was having an issue. It was losing its crime. They went above and beyond with troubleshooting and checking to ensure that other things won’t occur later on with other possible fuel issues and they were very fast thank God !!!!!! I really appreciate the support and the love and patience that you all had with me. I was really stressed when I showed up on the first day because I still had 2300 minutes to drop my load !
We stopped there because our favorite food truck was parked out front... If you ever see marketside grill food truck stop and try their food it's reasonable price in the portions are huge definitely worth it... It's yum yum get you some
Jake, Darren, and Dakota were awesome. This is now our new to go to place for service and parts. Very professional, very knowledgeable, and very courteous.
Went to Freightliner in Monroeville, Ohio to have a water pump replaced on a DD15 They had me in the bay and out and back on the road in 35 mins. In my opinion they are the Nascar of Freightliner..Good Job Guys & Thanks
I had replaced a radiator on my dd15 few years back. They took me right in. They weren’t busy at the time which is a good thing when you are on transit. I have nothing bad to say about this place.
Charged me 2000 to change out the fan hub. 😡 didn’t pay that much for the last garage to change a head gasket. And still not building air right and broke my hood release.
I've always received excellent customer service here, and 8 times out of 10 they have the best prices around. Most of the time, they'll match or beat the competitors!
Very helpful staff.
2017 Tiffin Phaeton Motorhome, took it in for annual service and a problem with the air system. They tested the entire system found a small leak and fixed it. I was also getting a rusty fluid leaking from the chassis, they found that the air dryer filter had never been replaced during service at another truck service center, This resulted in water developing in the air tanks causing the rust. They cleaned the system and suggested the proper maintainence schedule. The technician and service personnel made sure to expalin what had been done and recommendations for proper ower preventive maintenance. Total cost was very reasonable compaired to other service centers.
If 10 stars was an options id give it to these guys what a great place to deal. I was traveling to summit motorsports park from Va when my motorhome gave me problems looked up places near the track and great lakes truck center came up call them talked to mike in service and he did every thing in his will to help me out and i cant thank him enough. They fixed my motorhome within a day and had it back to me. If you need anything done i highly recommend these guy. Thanks to all the great help and support yall really made it easy.
Just had a new ecm put in my truck and needed it to be flashed and called and Mike answered the phone at 7am this morning and got my truck in the same day within a hour of me calling. Got there and literally had me pull my truck up to the bay door and got my truck in right away with no questions asked talk about great service and great people there who care go here. They are a true business who puts customer satisfaction first!
Darren Riffe is the best freightliner employee nationwide. We towed the truck to TOLEDO, and they told us 5 days to wait before they touched the truck. Called Darren they took the truck the same day, fixed the next day in the morning. Amazing people who understand what downtime means to a truck driver.
Best dealer around! We get 90% of our parts through them and they’re always on it. Everyone in the parts & service department is always friendly and give top notch service!
Brought my truck here because my black (plastic) radiator tube was leaking, I showed them where its leaking as well. I told them the leaking problem only shows up when the truck is parked in a cold weather overnight.
Instead of replacing the leaking plastic tubing as I asked, the dealership says they performed pressure test and tightened the connection and they said the problem is solved.
They didn't fix a thing and they didn't do what I asked them to do, which is to replace the leaking radiator tubing. I had to take my truck to a different dealership to get the broken radiator tube replaced. This shop charged me over a $250 and didn't fix a thing.
No, I don't recommend you bringing your truck here and have these guys do anything like wasting your money and your time.
Do yourself a favor and go to another dealership to get your truck fixed.
Got our fuel tank replaced (rust and algae inside) but it was a full week from when we dropped it off even though they took it in right away. Tank was truck shipped instead of air, techs found job was tougher than they had planned on, and they had problems getting engine primed afterward. Extra hours = extra labor = about $1500 extra over the estimate. Frustrating.
This was a truly wonderful experience with Great Lakes Centers Monroeville. Janet and Josh go above and beyond, very professional, polite and helpful. they have given me full attention to all I need. very genuine and passionate about their work. I highly recommend buying trucks here. Thank you Janet and Josh for everything!!
Claude
Went in with Regen problem. They did exactly what they said they would do. Fixed my problem at a very reasonable price. If you can get here, towed or driving, then do it. You will be glad you did. Thanks again again mike and the technician who performed the service. I apologize for not remembering your name at the moment. He was the top rung on the ladder. Joe simpson
Took my truck here few weeks ago. Just had my Caterpillar 3406e motor rebuilt at Ohio Peterbilt in Cleveland. They had the truck for 3 months. When I got it back it was not right. So I called them they said we can look at it in a month. They said if I didn't like it take it somewhere else so I did. Mike in service got my truck in and diagnosed in a few days. They had to fix Peterbilts screw up and got it covered under warranty. They did some other stuff on truck I asked them to do while it was there. Everything went great and this place has an old school feel that you don't get much in trucking anymore. I wish I had them build this motor because they know how to treat an owner operator. Thank you Great Lakes.
I can honestly say that this is the best Freight Liner dealer I have ever dealt with. Mike , Jim and the service shop is top notch. They are honest and will go out of their way to help you out. This has to be hands down the friendliest shop I’ve ever been to. I now will come out of my way to come here.
These guys just don't stop to surprise me. Service Advisors, Lisa, Mike, Jim, Darren and Dave are full of knowledge and their customer support is one of kind, customer support you won't be seeing anywhere else in the States. They are always willing to help a guy in need. Highly recommend this place, I was coming back with my fleet to this service center several times already and I never regret it. Visit this place if you wanna get back on the road quick.
I was on I 80 heading west in my motorhome. My check engine light came on. I called Great Lakes Freightliner and they said, come right in. They checked my codes with OBD unit. Found that my accelerator power was 1/2 disconnected and not locked in. The connected it and locked it for me. Most likely it was never locked. I was on my way in about 1 hour all fixed. This Freightliner saved my day. Thank you very much.
Janet is the absolute best I've ever worked with. She's nice and knowledgeable. Quick and easy process and straight forward. Throughout the sale she felt motherly. Definitely a Feel at home type of process. 100% recommend. Anybody searching should definitely ask for Janet!
Towed in after getting hit by car on toll road on Saturday night. They open on Monday morning took a look at my truck right away. Checked to see availability of parts couldn't get till Tuesday am. Got part and pulled it in right away got going by Tuesday afternoon. Very impressed with everyone I dealt with and they kept me updated. Would recommend this place to anyone with a problem on the road.
Great Lakes was the perfect choice. Total fluke I even contacted them for a quote, I thought they were 20 miles up the road when in reality they were 200 miles 'up the road'. The response to my quote was over the top, broken down both in the body of the personalized email response and attachments with further information. I had never purchased a large asset like this and the sales man, Darin, made it painless and and easy to understand. Next time I have the opportunity to deal with a sales person I will remember the standard he set and I will expect no less. Thank you for going above and beyond!!
We are a trucking company from canada we were down and got there without an appointment. We were very well welcome by MIKE and JIM .They made us feel like home .The repair was done quickly which was very convient for us.The technician even took his boots off to get into the truck so the truck could be kept clean. I highly recommend this place.
Daniel Laflamme
TED TRANSPORT
QC,CANADA
Friendly, honest, professionals. If that is the kind of people you want to deal with, this is the place to go! Pulled in on a Thursday afternoon with a problem on my Winnebago, Scott, the service manager, maneuvered his people around to free up a mechanic (Tom) to check it out and get parts ordered if needed. The parts did arrived the next morning and Tom, and I think it was Jason, worked on my motor home until it was fixed. They went out of their way to get the motor home fixed correctly and get us back on the road in a safe vehicle as soon as possible. The charges, very reasonable for a truck garage. Scott and crew, thanks, you treated us like friends and family.
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