I am so appalled at the service I received for the towing of my daughter's vehicle. My son was in a car accident in his twin sister's car, it was a no fault of his own, thank God the police officer saw the accident that took place and he immediately took a report at the scene, because the air bag had deployed the officer told my son that he could not drive the vehicle.
A tow service was called to remove the vehicle from the street. Once I received word from my son that he was in a no fault car accident I drove to the scene, but before I could get to the scene I see a tow truck driving with the car hitched to it. I stopped the the tow truck and said that is my daughter's car, this driver had nooo filter he immediately started yelling for nooo reason and I tell you guys for no reason, "get off my property you are in my driveway, you are trespassing" I said sir i am inquiring about my daughters vehicle why are you yelling at me.
I immediately felt threatened so I called the police and the dispatcher immediately sent a car. I stated to the officer that I am inquiring about my daughters car and I wanted to know if I could get it, the tow driver started yelling "you are not going to mess with my money for this tow" I said sir I am inquiring about my daughter's car. The officer stated, "The vehicle can only be released to your daughter, she must go to the police department around Tuesday/Wednesday and get a vehicle release form and she can also get the police report" Okay well understood on my part.
I started taking pictures of my daughter's vehicle, well lo' and behold as you can see from the photo's the tow driver started standing in front of my daughters vehicle tilling me "I am trespassing and that I can not take pictures, and that I need to leave" what the h#ll..he started yelling at me for nooo reason I said "sir I can take pictures of my daughters vehicle", as you see had a tool in his hand and I felt threatened, thank god the police officers where there. I honestly believed he would have hit me due to his anger issue's.
The police officers permitted me to take pictures as you can see in the other photos without the tow driver I was able to get photos. this towing company service did not present integrity, good quality service, dignity and moral value of representing what it is to provide good wholesome customer service.
I am not sure what kool-aid flavor he was sipping on, but it presented a very nasty disposition that I have never,, ever encountered. I am scared to allow my daughter to go to this place alone, when it comes time to get her vehicle. Shame on them!!! I pray and release the angels of God to recompense for the harm that was emotionally done.
This tow driver was terrible and nasty, nasty, nasty!!! So those other positive comments that are on here, good for you!! , but this towing service sucks and I will post my truths on all of my social media page so that this will never happen again to anyone else. Your company needs to be respectful to those that are respectful.
As a school teacher I value the dignity of those that stand before me...your tow driver should have had the decency to value anyone those that he services and he represents your company so this must be something that has not been brought to your drivers attention, from reading the other reviews this anger attitude that your company presents is nothing new. Nastiness starts at the head (owner) and trickles down to the body (employee's). Teach your employee's some customer service skills.