What clients say about NAPA Auto Parts - Rockwell Auto & Tractor Parts in Rockwell (NC)
don't shop here if you want the cops called on you for not asking/ needing their help looking for products. when simply you don't need their advice. they're way too high priced anyways, I would never recommend the store to ANYONE. I didn't know there was a time limit and not only a time limit, but don't dare go browsing and comparing prices. I have never heard of a limit of things that you can physically touch. Read the back on and then put back in its place to see if that's really what you need. do not touch the stuff on the shelves that just seems kind of weird to me to not be able to touch what you buy. it just kind of weird that the guy in the wheelchair I guess is the owner called the cops to confront somebody instead of confronting his own customer to see if he could help in anyway. I will never step foot in the store again.
This used to be a very well frequent store I shopped at, but while I was in there shopping yesterday and was price checking things going through my phone list list and inventory note pad I have for my shop to see if I needed to re-inventory on anything that I might have and write down prices of stuff, so I know who the cheapest in town is I was approached by a police officer asking for my ID because I was being suspected of a suspicious person in store because I was in the store for over an hour and a half right at two hours. I didn’t know there was a time limit on how long you were supposed to be in a store and this hasn’t caused nothing but drama and issues now. I was in there looking for specific things, I don’t need to ask anybody in that store for help. I know what I’m in there for, but as I stated, I keep a handwritten notepad on me with prices of different things that I need in my shop, so I know who carries what and cheapest place to go to in town for supplies, so I’m not having to call and ask around all the time but I will never step foot back in the store and spend a penny and I will be sure to pass this along to anyone else. I’ve always had nothing but good things to say about this store, the staff and manager until yesterday. Left a sour taste in my mouth and always will. I’m not one to ever go and leave bad reviews to anyone but yesterday if I could leave a -500 it would be one.
Awesome store. Fast, friendly service that was $2 cheaper then AutoZone. I want to thank both the nice gentlemen who braves the frozen cold to help put my new headlights on so I can get my vehicle inspected!! You guys ROCK!! I'm so grateful you guys were there to help me!!
Customer service sucks and prices are high. If you like being talked down to and have to pay double, what everyone else sells there part for, then this is your store, otherwise stay away.
Great experience with this store. Bailey could have sold me a high priced tool that may have fixed it, but recognizing it might be unsafe for one person to attempt, referred me to a shop that was able to help. Really great professional integrity and help here- very highly recommend.
They was the only place open that had my hydraulic hose I needed made it on the spot really helpful and wasn't far away even no they was about to close they still took care of me last minute a plus guys
Staff was friendly and knowledgeable, but price was going to be 33% higher than elsewhere for same product. I would have loved to give them the business, but it IS business.
Great place and service went to NAPA for a chain for my chainsaw Andrew went above and beyond. Not only did he find me a new chain but he also installed it free of charge.
I order the part online and it was sent to their store. I went and picked it up, the guy behind the counter looked like he didn't want to be there but, I'm glad he was because I got my part and the part worked out great.
We love Napa in Rockwell! The employees are always so nice and always gives you tips and opinions on what u should do about you’re vehicle. And they know what their talking about unlike other car part stores! I had no idea what was wrong with my car and I was about to spend $150 on a part that another car part store said I needed. I went to Napa for a second opinion and One employee walked outside checked my car out and told me I only needed a part that was $20 easy fix! Thanks Napa!!!
Has a lot of things that I didn't know they have! They have a lot of boat items besides auto parts. I was looking for a boat cover and they could order me one. I got it in 3 days and at a very reasonable price!!!
Home town locally owned parts house, from tractors to chainsaws and everything in between! If you call and check price on wiper blades the don't ask if it's straight drive or automatic 😁😉 lots of experience at that place for sure
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