The customer service is one of a kind! Very personable and always so friendly!! I have been to many yards and this one is the cleanest I’ve been to. I didn’t have the tools to pull my part and they were so helpful with pulling it for me the same morning! I’ll definitely be back! Great experience!
Almost always can find the parts I need! Very clean and organized. Yard is well kept. Parts are very reasonable! Ladies in office are friendly and always willing to help! They even offer to pull parts for a small fee which is very convenient and saves time! One of the best yards around!
Great experience! This junkyard makes the process easy by pulling the parts for you, which saves a ton of time and hassle. The staff was knowledgeable, friendly, and helped me find exactly what I needed. Prices were fair, and the parts were in good condition. I really appreciated not having to search through rows of cars myself. Quick service, honest people, and reliable parts—I’ll definitely be coming back and recommending this place to others.
Pick Your Part in Eastern North Carolina is a solid place if you’re looking for affordable used auto parts. The yard is organized well enough to find what you need, and the prices are much cheaper than buying new or going through a regular parts store. The staff is generally helpful and straightforward, and the check-out process is quick.
It’s a great option if you don’t mind doing a little searching and pulling parts yourself. Inventory changes often, so it’s worth checking back if they don’t have what you need the first time. Overall, it’s a good spot for saving money and finding hard-to-get parts.
Their employees take parts they need BEFORE cars get to the yard, practically stealing them. What a terrible business model for a corporation of this size and total disregard to a customer service!!!
I’m very disappointed with my experience at LKQ East Parts in North Carolina. I came specifically to get headlights and arrived early — first in line and first to reach the vehicle. Despite that, the headlights were already gone, along with several other parts that were supposed to be available.
This shows a lack of organization and inventory control. If parts are listed as available, they should be properly tracked or secured. Customers shouldn’t waste their time coming early only to find out that key parts are missing.
Management really needs to take better care of inventory and be more respectful of customers’ time and effort. This experience was frustrating, and I hope improvements are made to prevent this from happening again.
I am starting to realize that the workers are taking parts off cars and not allowing customers who patronize this business get the parts they need. There was a car that was posted on 11/12/25 and I searched the website again go to ensure the part was available and it did not say sold. I got to that location within hours of the posting. Low and behold, the items I were looking for were gone. Tires, Headlights, Taillights, Radio, door panels. All removed from the car. Why post a full car and when your customers arrive, the car is already gutted. In addition, checked the car 2 days later and they still show these parts are available. Referencing 2011 LEXUS LS460 (XENON, HID), L., W/O PRE-CRASH SYSTEM Color: Black Stock #: 1227-36255 VIN: JTHDL5EF9B5002949 Available: 11/12/2025
Called to find out if they had a car in stock that website said they had I just didn't want to drive 2 hours for them not to have. Guy could barely speak English and they do not have a phone at the salvage office to answer any questions would not recommend. People do not want to waste time trying to find a part and run somewhere far away just for them to not have it when you get there.
LKQ needs sombody to answer the phone. i don’t want to keep talking to an answering machine. i want to get connected with someone that can actually help me … pick up the god damn phone or change the answer machine to where it easy to get connected with y’all .
No one answers the phone the automated systems just keeps hanging up on us. This issue needs to be fixed. The website doesn't list everything as the recording states.
The LKQ in Greenville North Carolina is the worst...they always find a way to tell you they can't help you, even though they can. Bought a rim they scratched it up and refused to let me switch. The rim was it great condition when I bought it they tried to force me to buy the tire that was literally busted with hole in it. They still try to charge me. So I said no tire and no warranty bc I knew rim was fine, but when they took rim to back and brought it up it was scratched up very badly. Please find you a better store. They are other junkyards that have people that treat your stuff with more respect
Really wanted to use your service but the reviews that are less than a year old paint a terrible picture so rather then a 2 hour drive I chose not to go. The lack of a human to talk to on the phone is also a problem
Called 800 number regarding selling my car. Was given a quote and reference number. Told to be here before 4:30pm. Got here at 3:45 and was told they close at 3:30 and could not help us. Was very rude and unhelpful. Just told to come back in Monday bc customer service is in India and they don’t know what is going on locally… very poor customer service.
(Most) LKQ Savage Yard Mechanics were good to women Senior Citizens needing help. I have benefited greatly. Be brave and just go. Ask until a Mechanic say yes to help you. You will be glad you did. Almost 65 yrs old.
I was Provided an Outstanding Customer Experience By Mike Carrillo at The Salvage Yard Shed Office! Thank You! Yes! I Would Definitely Recommend This Business to Other People! Sincerely, Mr. Garfield Callens
I have used this company for years online we recently located to an area 7 miles from a lkq yard. when using the phone "you are calling from an area that dont have a location click" welll navigated to the phone number "go online ... " I give this place at most 5 YEARS p*** poor business model Rude people inaccurate parts list only a matter of time
Rudest people ever. Not just unhelpful and disorganized but downright annoyed that you are attempting to be a customer. No idea what they have-say one thing then waste your time to find out it’s not accurate. They couldn’t care less about any of it. People paying way too much for their overpriced junk parts must be the only way they barely stay in business. Amazingly bad-so bad It’s almost funny.
They are reliable and as Salvage Yards go...pretty convenient! I love that they have an app, it is very helpful. However, as salvage yards go they are quite pricey and are not exactly helpful. Perhaps they should have a floater that can be useful in helping remove stubborn parts or even a tool rental....
HORRIBLE customer service. They don't let you get threw if you hit 3 to find out a price of a part, just tells you to go online and hangs up. If you select sell a car it will patch you threw but then I was also hung up on by the woman who answered. Twice. Wow. How they stay in business is a mystery to me.
Had to have a part. I called and they told me THE PART WAS $25 PLUS A $10 CORE CHARGE. I ask before I went in and was told $51. I had to have the part sk I went ahead with it. When I came out with the part it was almost $54. GET YOUR PRICES RIGHT THE FIRST TIME YOU TELL THE CUSTOMER HOW MUCH IT IS!
Enjoy the three dollars. Drove three hours to get to this location where we were told the hood of the vehicle was available. When getting there we once again asked before entering the yard and were given a paper that included price and location of the hood we were looking for. Finding the vehicle completely stripped aside from interior that was in the back bed :) we asked if by chance it may be scattered and was told no, first come first serve. Like the hood walked out the door as we walked in
I looked at the vehicles listed and they all were pictured with wheels. The website even has wheels on their price list. After I paid my $1 admission fee, I noticed nearly all the cars were without wheels. I returned to the front and the workers explained that they take all the wheels off when the cars arrive and ship them to Texas. That would have been nice to know before I drove 30 minutes each way.
over two hours drive and also being a member of LKQ for about five to six years I have never experienced such disrespect, distasteful, and uncouth customer service and people in my life. The entire staff needs to be totally renovated as in like wiped out clean with new first spaces who are friendly and respectful to patrons. This particular location makes up their own return policies and reject people from other locations they have gone to exchange out parts or either refund based upon a marking that is not of their location; especially if you have the original receipt and it pulls the information up with your account for the parts that you purchased.
Sharia Monique Bourg is totally disrespectful and not professional and should not be working at this establishment at all; as her ghetto mindset mentality is not needed.
I hope others will not go to this location, until the management and staff has been re-staffed completely and until then people will continue leaving negative and terrible reviews about this location.
Great place, still some good parts on the cars, they aren't completely picked clean. This was the funniest thing I've seen at a junk yard though. It looks like there was a whole car there, but they just left the front clip.
Screw what these other people are saying. They charge 3 dollars to get in, which is reasonable, parts are inexpensive. I picked up a perfectly good Acura Tl hood SUPER CHEAP!! They tell you where the cars are located in their lot. Folks must be too lazy to look for them, or can't remember where they said it was. I've had no problems with LKQ and they will continue to get my money.
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