What clients say about J & T Towing and Recovery in Hillsborough (NC)
Was by one of their trucks on 40 while they were closing the highway because of flooding. The truck tried twice to drive around everyone on the shoulder but ultimately had to backup because people were actively trying to turn around. The police were turning us around. So not sure why he kept trying to go straight…Really careless driving
I'm a Patient Care Technician. I care for Disabled Veterans, and the Elderly. My vehicle got stuck in my back yard, from the rain. I didn't have enough to get a Tow Truck. I called J &T Towing... Mr. Donnie not only called me, and told me he was 2 minutes away. He came, got the vehicle from unstuck in 5 minutes. I had no one else that could help me, and Mr. Donnie was right there. Amazing, clean work. I recommend this Towing, and Recovery to any, and everyone. I give them excellent customer service, and job well done. Thank you Mr. Donnie, and J&T Towing and Recovery.
They were dispatched from AAA to help me when my car wouldn’t start. They called to let me know they were on the way within 5 minutes and explained that the garage I wanted my car towed to was outside of the range AAA provided for free. When I told them I could not afford for them to tow it that far, he said they were still willing to take a look at it for me. Turns out, it was a starter issue and they were able to get it cranked for me so I didn’t even need a tow. They also waited and made sure I was able to exit the parking lot before they left. They were both very nice & helpful - would give 10 stars if I could.
They were the service through Hertz via AAA. The time for service was 90 minutes, 2 1/2 hours later they call saying they were on the was but because Hertz was now closed they wouldn’t come.
This company appears to just grab as many jobs as possible and if they get to you great if not SOL!
No missed calls no heads up message from the tow company, not even the driver, just drove off worst service reliability, aaa had to reschedule them twice and no decent customer service was ever established from J and t, would rather pay out of pocket for a full tow than to ever rely on this company, understanding this is a large rural area, I'm sure they stay busy, im patient, but there are a lot of other companies to go with. Been waiting for a day and a half for this tow; PLEASE go with a different tow company, you'll regret this one.
After arranging a tow with roadside assistance, we were given a timeline of an hour and a half. We received several texts saying they would be there shortly. After 3 hours of sitting with our car, we called and asked about the time. The gentleman said he stepped out of the office and would call back. About an hour later, we received a text from the roadside assistance saying they had completed the job. We called roadside assistance to tell them that they had not completed and they called back to say that were notified that they had canceled the service without notifying us. This is bad business.
They came to me today at the recycling center on High Rock, ‘cause my truck wouldn’t start. Instead of just towing me they got under the truck, under the hood, poked and pondered; decided it was a faulty fuel pump relay; swapped it for a non-essential one in the box; vroom! Then they followed me to make sure I got home. Grease covered geniuses, with hearts to match.
Got to shout out this companies employee, Moses. Huge help, very kind hearted man with a smile on his face while he helps out. Truly appreciate his help
I called AAA to get my trailer towed to a repair shop and clearly stated that a roll back was needed. They showed up without a rollback and looks like he just rolled out of a garbage can with how nasty he looked and said was going to try to tow it. The trailer was sitting on the edge of the road and while trying to hook it up he tore my yard all to pieces. I don’t even understand how he got into the yard in the first place and after multiple attempts he says he is going to send a rollback and I state that I wish he would of just sent the rollback in the beginning so he wouldn’t have tore my yard up. He then states your aren’t going to tell me how to do my job and that they weren’t suppose to haul this type of trailer. I told him to leave my property then he refuses to do so and says he can do what he wants. I told him he can stay there if he wants and then threatens me with a weapon saying he “has something for me” but finally pulls off after I say I’m calling the police. I called the main office and they acted like they didn’t care and lied and said they were the only ones that offered AAA in my town which isn’t true. So save your self the trouble and use someone else. Wouldn’t want my wife or kids to have to deal with that type of service at all!!!
Was attempting to change lanes when one of their vehicles sped up and cut me off. I attempted to move around of and out of their way when they changed lanes without using a signal and cut me off. They did this a couple of times to other drivers and was driving rather fast for driving conditions. Based on how rude and reckless their drivers are I wouldn’t dare trust them with any of my vehicles.
Professional, courteous, and underst5anding. These terms I do not usually think of when encountering towed vehicles. J&T was all that and more. They made a very stressful situation, easier to deal with. They follow through on every aspect of the event. Pictures, emails, text. Extremely easy to do business with. (work was executed at 5AM on a Sunday, good experiences can be hard to come by at that time)
The transportation services I was using to and from work due to my car being in the shop had trouble They ended up calling AAA they called this towing service his attitude from the call confirming the location was very rude.When he arrived was even worst I just couldn't believe how cold ,and short he was a very bad experience wouldn't ever use them them if I had to It's Sad you can't support your own local businesses
Total shameful and shameless SCAM operated company. In the HISTORY of driving to Virginia Beach from Hillsboro has ANYONE EVER taken the Richmond route??? My son hit a deer on interstate 85 and was towed to VA Beach. The moronic driver told him he was taking the "Northern" route through Richmond????? Instead of I-85 to route 58 which would have added several hundred dollars to the tow charge!!! My son tried to explain the southern route was the obvious best way but the greedy driver wouldn't listen. I called AAA and filed a complaint and they called the driver and made him switch his deceitful direction. Use any other tow company before you need their service. I will be contacting the owner directly and sincerely hope AAA pulls them from allowing anymore roadside calls for them.
My tire blew out on the highway and after calling AAA, Ryan with J & T Towing arrived within 15 minutes. He was professional and kind and immediately put me at ease in a stressful situation. He safely towed my car to the nearest AAA service center for repairs. Thank you Ryan!!
I scheduled a tow from my place through AAA. Jesus was very polite and communicative and made me feel like my car would be well taken care of. And it was! Thanks, Jesus!
These guys are awesome! Called me immediately after I called AAA to tow my broken down car. The driver showed up fast, and made sure I got to a rental car place safely. Very professional.
I called and requested road side assistance through AAA on a very cold, wet and rainy day and this business sent a driver named Travis to help me with a vehicle that had broken down on the roadside. He seemed very annoyed when he first arrived and indicated that he wasn't told that the car was on the side of the road. I explained to him that I believed the battery was dead, so he hooked a device to it, asked me to start the car and it wouldn't start. He told me that since there was no sound when the start button was pushed, it wasn't the battery. He returned to his vehicle and I spoke to the other passengers who with me and they wanted me to make sure he checked the battery. I called him back on his cell phone (got the number when he called to give me his ETA) and asked him if he had checked the battery. He told me there was no need because it wasn't the battery and told me I could call AAA back and request a tow truck. I told him I would appreciate if he would check it and he continued to tell me it wasn't the battery. He left the site. Subsequently, my companions and I drove to the closest auto supply store, found an appropriate battery. We went back to the vehicle and I changed the battery myself. I got in the car, pushed the start button and it started right up. I called AAA immediately and filed a complaint. I have never gotten poor service from any company that has provided roadside assistance through AAA or otherwise. This was a horrible experience. If Travis is any indication of the overall quality of this company, you should definitely choose someone else. I would give 0 stars if I could.
My husband, Marcus, was recommended J & T Towing and Recovery by our personal mechanic. On Christmas Day, my husband needed to help his client with a tow & spoke to Jermaine. Jermaine took time out on Christmas to assist my husband right away and was able to assist all of my husband’s request to make this tow for his client so easy and smooth. Thank you, Jermaine, for your time & service! We will continue to use this service as our personal reference whenever we need future assistance!
They were fast and professional. My girlfriend’s car battery died and tires were flat not to mention this was at like 1 o’clock at night. Travis was very friendly and helpful :)
Had J&T Towing out to my house on two different occasions in the last week (teenager got a car stuck in the mud, then another car's clutch went out--what a week!). They were awesome both times. They got here fast, they were super professional, and they were just really nice guys. I wish every local company was a great as this one -- thank you all so much for helping us out!
Ryan from J & T Towing and Recovery saved me! If you need a tow truck call them directly. So helpful, thank you for everything!
After a horrible day waiting on the side of the road for 3.5 hours because the Hertz Roadside Assistance employees were incompetent, Ryan was the first person to actually help me and was there in less than 20min getting me on my way.
I have been waiting for them to come unlock my car since 2:30 it is now 4:30!!!! AAA tried to call them to get an estimated time but nobody answered the phone!! Whatever AAA looks at for arrival times kept saying the driver was in route. Then I got a call that they would be here at 5:00!!! No thank you!!! I will never recommend this service to anyone.
The tow that I received was not bad. I was disappointed when I learned that they charged me almost double the going rate for the miles not covered by my AAA plan.
I needed a copy of the receipt for reimbursement by my auto insurance carrier, and I contacted J & T on July 21 to request this receipt. As if August 10, I am still waiting on that receipt. I cannot believe that they cannot locate the receipt in their POS system.
Update:
I responded to the reply of the tow company, and I wish I had not. The first person I spoke with wanted to play phone games. Then the second person I spoke with refused to be accountable for anything. Rather he just wanted to argue with me. As if somehow justifying why I had not received a receipt would be an acceptable business outcome.
NEW UPDATE:
I finally received the receipt in my email. After 5 phone calls and a bad review on Google, I finally received the receipt nearly a month after I made the first request
If I could give them more than 5 stars, I would! GEICO couldn't find anyone to help with my dead battery, so they had me find someone. Well, J&T was the first company I called and not only did Dwight answer, but he dispatched someone to come out. He arrived in like 7 minutes!!! Great service, reasonable pricing and I highly recommend!
They towed my car through AAA and left my car with the keys out on a road in front of the shop. They claim the shop told them too, but the car was in their care and it shouldn't have been left in that state. My car was broken into and the keys and other valuables were taken. I had to pay another company to tow it to the dealership to get another key made.They refuse to take responsibility and compensate me for what I paid. I would not recommend them.
Terrific people, helpful and reasonably priced… The leaf springs on my camper broke and J&T was the only towing company in the area willing to help. AAA contacted a few other towing companies before J&T J&T replaced my leaf springs and did other work on the trailer at a reasonable price. These guys treated me like family and a friend. Good work at a fair price.
Daughter's car wouldn't start. Gentleman ran diagnostics, eliminated starter or alternator, and concluded it was a dead battery. Put in a new one (same price as would find at Batteries Plus), with a 4-year warranty, and she was on her way. Professional, courteous, and prompt. Good work well done!
I received very prompt and professional service when my vehicle wouldn't start. They gave me a courtesy ride and towed my vehicle to the repair shop. Thank you!
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