I have trust issues... let's be honest who doesnt when it comes to their car. I will ONLY be taking my car to Kevin and his team at this Meineke location and no place else. I had my transmission serviced, along with my shocks and suspension replaced.
They did a fantastic job, they were very kind and me and my back has not been happier in awhile.
I made an appointment for an issue I was having with my brakes. They got to my car promptly and serviced it promptly. All car repairs of any sort are costly, what isn't costly today? The price was about what I was thinking it would be, maybe less. The staff was friendly and listened carefully what I was telling them had gone on with my car. The lady that worked at the front desk was extremely knowledgeable of cars/parts/maintenance.
Have been going to the Meinkie in Walkertown for several years and wouldn’t think of going anywhere else. Kevin, Ashley, and the guys always take care of any issues on time and always give me an accurate estimate before they do the repairs .
This place is amazing !
Accidentally called And it became a serendipity.
I highly recommend service at this location.
The guys were amazing , Friendly and they know what the heck they're doing..
No need to worry about being ripped off from this place.. 5 stars from me..
Thank you for being honest and kind and caring..
We moved to this area three years ago and needed our cars inspected for license renewal. This location was efficient and affordable, as well as being a pleasure to work with. Their service is quick and painless and we trust them with our cars.
I had a 9:30am appointment for an alignment. I was informed upon arrival ( after I asked how long it would be ) they they were running behind on repairs from the previous day and had only 2 techs working that day and that it would be 11 - 11:15am before my car was ready. I waited patiently until 11:20am and they still hadn't even pulled my car into a bay. The manager was very rude and belligerent when I asked for my keys. After sharing the experience with friends, I was told that this behavior was common at the Walkertown location. I would adise taking your vehicle elsewhere!!!
Great experience at this Meineke location! The staff was extremely friendly and completed my oil change within an hour. They even asked if I had a coupon and, when I didn’t, searched for one so I could get a discount. Excellent customer service, I would definitely recommend this location for your car needs.
Ashley and Kevin are some of the nicest and most communicative people I’ve ever worked with when it came to my car, the pricing you just cannot beat As well as how fast they were able to fix my car and it wasn’t simple fixes. They were awesome and I might have to swing by just to say hi to them again, I really appreciate them and all the work that they’ve put into fixing my car for me. I don’t know the technician’s name, but he also did a fantastic job and I would highly recommend this job.
So far so good, nothing to complaint about. Changed my alternator, found my leaking exhaust and repaired it. Changed my oil. Thank you guys! Will see me again in the future.
Kevin and everyone else were awesome. He quickly diagnosed the vehicle problem, worked with warranty provider, orders parts. He kept me updated and informed each day through completion. Rock star service!
Kevin and the entire staff at meineke here in walkertown are incredible. They have great people working on the cars and they are friendly as all get out. I highly recommend them
My truck wouldn’t start in Aug. I was told I needed a new battery though the lights on the dashboard came on just fine. The truck wouldn’t start at times and would cut off at random times when I came to a stop. Ashley arranged an appointment to see what they need to fix. I was told that it’s a wiring issue and to come back when someone with a machine to pin point which wire needs to be fixed. I arrived as requested to drop my truck off for the day. The manager was there and told me that I’m lying about the problem with my truck . His words were “make it do what you said”. Um, so I’m lying or you ripped me off and now want to brush me off. He then (the manager) tells me that I have to take it to the dealership because they don’t have the proper equipment to fix the issue. Well why did I pay for a new battery to fix this problem in August sir? Since you aren’t able to fix a wiring issue, why in the world did I pay for you to put a new battery in my truck? Oh and since you (the manager) think I’m lying I have proof. This place needs to be shut down or hire new management. The picture is my dash this morning as I am sitting in my truck because it won’t start. I’ve sat here for half an hour trying to get to church and it’s doing the same as it was in August when I was told I needed a new battery to fix this exact problem. I have videos from the time he told me I was lying to this minute.
Kevin was not the nicest at first. He was wanting to charge me $95 for a diagnostic test for my car. I told him at first that the car had motor problems. He was nice the second go around after he figured out it was the motor I guess he thought I didn't know much about motors. But he gave me a free oil change and a free diagnostic fee. He was decent. He was pretty rude at first.
We had a bad experience with meineke. I took my car to have brakes done. We had them to put replace coolant. When we tried to turn the heat on, Cold air came out. We look under the hood there was no antifreeze in the coolant container. the radiator cover was broken where they pulled it off. We found some broken pieces under the driver seat.I called the store twice to talk to to manager. Both times we was not in and they said they will have him to call. He never called me back. I won't be coming back to meineke ever! Very disappointed in the service!!!
I had a pretty major problem with my car. It was in limp mode. Guy at the counter was friendly. I didn't pick my car up until the next day but they had it ready in 4 hours same day with an appointment. They changed a knock sensor along with a brake flush. So far the car is doing really good and brakes feel a lot better. I've used these guys for a few things in the past and never really had a problem. Kinda pricy but they do good work and they also offer financing for expensive jobs.
Excellent service from start to finish! Meineke in Walkertown, did a fantastic job replacing my brakes, resurfacing the rotors, and fixing a leaking axle seal. The price was fair and reasonable for the quality of work performed.
What really impressed me was their respect for my time – they completed everything on schedule, which is rare these days. It’s refreshing to find a shop that values their customers’ schedules and actually delivers on time.
Highly recommend Mineke Auto Repair for honest, quality work at a fair price!
Worst experience at a garage. Had an appointment for a Saturday to get my tires rotated and balanced. Was told by "Ashley" that they would use beads to balance them and she explained what that was. Went in, they did the so called work and as I was paying Ashley told me it would be a rough ride for about 40 miles, the beads had to place themselves. I left, drove 85 miles and the vehicle drove a lot worse than it did before they did anyhting to it. Called Ashley back, she told me to drive it another week and see if that helps or come back next week and they would add more beads, but she wanted to make it right. I was okay with that. Called Tuesday morning to see when I could come back, "Kevin" answered, told him the issue, he told me I had worn tires. Kevin didn't do my work, it was odd how the technician that did, never mentioned I had worn tires, nor did Ashley seeingas how to would be a good opportunityto make more money. Kevin stated they wont add more beads and went into a lengthy discussion about how tires are balanced at the factory, which I just wanted them to fix the issue. He told me only option was that I had to drop my car off and they would look at the tires. I told him that would require me and another person to miss two separate times at work and I couldn't do that. As I was about to ask for a Saturday appointment, he cut me off and told me that was all of my options and he tried. He was very condescending and smart ellic. Not sure how you have Ashley there with excellent customer service skills, then you have Kevin with some of the worst I've seen. After dealing with his poor attitude for over 7 minutes I ended the call. Called menieke corporate office, explained it to them, and requested a refund. Kevin repeatedly called me back as I was doing this. I spoke to him again and he told me not bring my vehicle back there and I would get a refund. I told him I've already requested a refund from corporate. He said he owns his the buisness, corporate doesn't tell him what to do, I said some choice words and he hung up. Operations had called me as well at which time I explained it to them too. Never had to take a vehicle back to have tires rebalanced. Talking to other people, this issue with Kevin seems to be normal. Things such as a technician not securing the dipstick, telling one person their oil had been changed but the car had not been moved, one person having an oxygen sensor replaced, the light came back on then Kevin telling them to just drive it more. Horrendous customer service. They also appear to be on the higher end in regards to repairs.
Update 9/8/25: I received a partial refund from meineke. But I had to pay almost double at another place because they had to take the tires off the rims to dump out the beads, then they balanced them. Found out mieneke left the old metal balancing weights on all the tires, that with the beads lead to a rougher ride.
I came in for a safety inspection. I told them the county I live in doesn't do emission testing. They came back wanting $316.46 to change an $8 thermostat with 2 bolts holding it in place, wanted another $300+ to change the spark plugs, another $200+ to change the mass airflow sensor. It was right $1000 of work they wanted to do. I had recently changed the plugs and wires, an air filter to care of the mass airflow code and I replaced the thermostat for $12 dollars and 20 mins of my time. That was my first and last time at Meineke.
Kevin and Ashley were a pleasure and they got my car up and running and were able to assist me in a professional and fast manner. Left my car overnight and by next day it was fixed and quiet as ever.
Great deal on brakes and oil change very pleased with everyone there Ashley is a very big plus for the walkertown store very smart on a vehicle good people person too give her a raise thank you.
The team is very professional and courteous. I was the last appointment of the evening and they treated me like I was the first one of the day. No rushing, no cleaning the waiting area around me. Conversation was ingaging and pleasant. I came in for a routine oil change and they asked if I wanted to do my inspection because it was due in 3 days. No crazy up charge selling, just what I needed. Great place. I will be back for the next service I need.
My experience with Meineke was great. They got right to me soon as I arrived and my service was pretty quick. Kevin was a great person to work with and he let me know everything that I needed for my car in the future in advance. Nice guy and makes you feel welcome. Need car service? I recommend giving Meineke a try.
Went to get my tires balanced. Told the lady I didn’t want my tires rotated, just balanced that I rotated them just 2 weeks ago. She said ok, opened the door and told the tech to just balance and not to rotate. Well the next day I seen the tires were rotated. Not wanting to waste anytime waiting on them to (fit) me in to correct something they did I took the time myself and changed them back.
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