What clients say about Townline Equipment in Greenville (NY)
I wish I could give this place zero stars. We paid them to fix our RTV multiple times for the same problem to the tune of about $2000. They never properly fixed. Insinuated we didn’t know how to properly care for diesel during the winter time and that a woman didn’t know how to drive it. We have had no problems with it through the previous three winters. We moved back to Michigan and sure enough the problem started right back up when we unloaded off the trailer. Mind you, it had just been serviced by townline before we left. We called them and they stated we could either have a refund or they would pay another Kubota dealership to fix the issue. We opted to have another dealership fix it. It did take us about a month to get it to a dealer because we were in the process of moving an entire farm, twice since we sold our farm and bought a new one. We took it in to the dealer and they found a bee in the fuel line. Exactly why the machine would stay running and eventually wouldn’t start. When we contacted Townline to inform them, they said they wouldn’t cover it because they had no proof we we didn’t run the machine once we were back home. We told them we couldn’t drive it because it wouldn’t start and they could verify the hours on it currently vs the ones that were on it when they last serviced it. Mind you, we had to wench it onto a trailer because it wouldn’t stay running long enough to get it loaded on our trailer. We were told it would be turned over to someone higher up and they would have to approve it and that we would hear back from them. We never received a phone call back. My husband called repeatedly and left multiple messages without a call back. This company either doesn’t know what they are doing or just doesn’t care about anything other than taking your money. There is zero accountability and integrity at this dealership. Take your business elsewhere because this place will definitely rip you off
Purchased a new L3902 & RCR1860 through Townline. Stephen Keel was amazing while putting the deal together, answered all my questions & provided multiple options/solutions. Overall the service was great & the pricing was better than any other dealer in the area. Townline has earned themselves a lifelong customer!
I needed a Kubota BX at the start of the "busy time" in tractor sales and these guys came through for me. Had my new machine PDQ and a smooth transaction all around. Thanks!
They helped me with a part I could not find anywhere else. They gave me a very fair price and excellent customer service. I would highly recommend the parts department. I'm sure the sales side would be great to deal with also. TY. Town line Equipment.
After driving around trying to find blades for my mower, Townline Equipment came in for the kill! I went down the road to a competitors store who couldn’t help me, and they also refused to service my Husqvarna mower because I bought it from another dealer 10 years ago, whom isn’t around anymore (they also said a year ago they would service our mower because we have purchased other equipment from them, but they did not stand by that).
I stopped into townline, and they had exactly what I was looking for. The ladies at the counter were very friendly, helpful, and knowledgeable. I would highly recommended and will definitely be coming there more often! Plus side is, they said they would service my mower no matter where it came from originally.
Fast unloading. Overnight sleep. They didn't remove the woodblocks(wheel chocks for the tractors). They left them inside the trailer. Please. Remove them and leave my trailer clean!
Great service! I bought blades for my tractor from them during the pandemic and they were almost apologetic about the price but they weren't *that* expensive and were hard blades to find. I got the last 2 in stock so I was chuffed anyway.
Today I called to see if they would fix the belt on the tractor but Rich managed to help me over the phone without costing me anything.
Highly recommend!
I bought a Kubota BX 23S from Greenville Saw and Service about eight months ago. The other dealers I had called weren’t able to acquire the model I was looking for because of supply issues, but Greenville Saw was able to do the impossible. And the tractor has been performing wonderfully. Recently, due my own fault, I had some serious engine difficulty. AJ and the folks at Greenville Saw and Service stepped up and took great care of me. They looked for every way possible to provide service and repair at a very reasonable cost. I would highly recommend doing business with them. And will continue to do so myself!
Bought a BX23s here. I feel the following context is relevant…..I called four separate dealerships about this Kubota I wanted and only got one call back after several hours. Rich at Greenville saw answered right away and answered every question I had at that time…enough for me to pay a deposit on a tractor sight unseen. The building is clean and well organized. Staff is professional and courteous. AJ was approachable and informative throughout the purchase process. At no time did I feel unsure of what I was signing up for. I have been warmly invited back with any question or concern I may have. The quality of service delivered here is matched only by my gratitude. Thank you guys!!!
I had a bx2370 kubota picked up by greeneville saw because I had a hydraulic leak between the back 2 tires. They were very honest about what it could be , best case and worst case scenario. They were all very nice, respectful and professional people about what could have been a painful cost. I am now a 100 percent customer of greeneville saw for any kubota work or future purchases from this point on. They honestly gave me new faith in dealerships.
Sincerely Paul
Excellent family run business. John has more knowledge on small engines and equipment than anyone around. Luckily, he's passed that down to AJ. They're always willing to help us whenever we need it. All of the staff are friendly. It's our go to place for chainsaws and related items for our small business and the place we get anything we need for our home projects as well.
Owners are extremely knowledgeable with new and old equipment. They even pick up and drop off my tractor when it needs to get fixed as well. I can't recommend them enough.
Absolutely great service and products. I needed a new snow blower and AJ was able to find the perfect one for me. Added bonus is that is came ready to use with a full tank of gas.
Very disappointed, when an employee tells you to go to Amazon because it's a waste of his time to order a part for my husqavarna chainsaw. They are a husqavarna dealer!! How do you support a small business that doesn't want your business. Went straight to the husqavarna dealer in east berne and they ordered it and I'll have it in two days !!
That is one happy young man! Thank you to AJ, and everyone at Greenville Saw Service Inc. for helping us find the best equipment to match our needs. You took the time to listen to what we were hoping to accomplish, and gave great suggestions and insight. Your Customer Service is exceptional, and truly appreciated.
Excellent experience working with AJ. They made me feel like I was buying a tractor from a friend. They knew I was in a jam with my driveway during the winter and managed to get my machine all together and delivered in less than 24 hours. Highly recommended.
The only place I will buy my equipment anymore. AJ knows his stuff, and sells high quality yard equipment, especially chainsaws, for a reasonable price. I purchased my Echo CS 310 chainsaw and my Echo PB-2620 leaf blower from him and I couldn't be happier. Both are excellent pieces of equipment and you get quality for the price. I would highly recommend coming to them instead of your local Lowes or Home Depot.
Not to mention their saw's just made a MASSIVE cleanup from the recent huge storm that hit the region just so much easier. They have all the equipment you'll need, plus the parts and service.
If you're in the capital region and are in need of equipment to purchase or rent then this is the place you should go. It'll be well worth it!
I looked many places before going to Greenville Saw service. The staff were friendly, knowledgeable and very helpful finding the right tractor. None of the other places I visited had nearly the level of service that AJ and the crew offered. I was shopping for more than a tractor, I wanted to find a great dealer, super happy with my choice. Give them a try!
I highly recommend that you stay away from John Benson at Greenville Saw. He came and looked at my generator and gave me a quote of $1,000.00 to repair it. After I approved the repairs he took it upon himself to replace a bunch of extra stuff without consulting me and billed me for $1600. He strikes me as a shady character and I wish that I had not done business with him in the first place. He had my phone number and at any point he could have called. Do yourself a favor and stay away.
My Visit was Great good people nice customer service very friendly environment, I would recommend to come here if you are interested in products like snow blower tractor etc, overall great place to visit and get a good price on equipment.
Great place to get extra help when you are in a pinch and need a quick fix. Talk to John, the owner. If he doesn't have exactly what you need, he will be able to come up with a solution.
Went there with a front tractor tire that was flat..on a Saturday, two days before Christmas. They were able to fix my tire within the hour. What service! Thanks John and staff! I'm now ready for the upcoming snow storm.
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