Greenville NAPA Auto Parts in
Greenville (NY)

I had a great experience at NAPA Auto Parts thanks to Bueno and Phoenix. They went above and beyond to help me change my car battery successfully. Not only did they lend me the necessary tools, but they also walked with me to my car and guided me through the entire process step by step. Thank you both for the outstanding customer service!

Very helpful and professional the staff. They are always willing to help with what you need.

Very helpful staff and always have what I need

Very convenient parts store thats well stocked and has a good stock on hand. Its nice that someone still has paper catalogs and staff that know how to read one. Many napa stores are a franchise and I am all about supporting local business.

Helpful when I asked for assistance, and didn't try to get me to buy anything I didn't need.

Glad this place is so close. Always helpful.

Miranda was very helpful. I went there to have 2 hydraulic lines made. Miranda made sure they had all the fittings then let me know how much it would be then made up the 2 lines. Then she helped me set up an account. At the same time she helped me, she assisted the other employee (I think it's the employee the 1 star reviews were referring to) resolve issues. I was in the store for about 20 minutes with everything.

Had to pop in quick for some fuses and not sure if it’s just me or not, but as I’m walking out of the store probably not good to hear the cashier that just helped you being told if your having a bad day it doesn’t mean you take it out on the customers. Let’s rewind, prior to this when I go to check out you ever just get that feeling that someone just doesn’t want to be there. Well that’s the persona I got when cashing out and it just seemed like it was a big chore to have to handle a transaction. Not even a response when I said thank you and have a good night. Seems like the customer service complaints from about a month ago being reviewed on here are still lingering. Perhaps online is the way to go.

Called for a question and got put on hold for 20 min when finally got off hold the dude made me feel like I was bothering him. This store needs a lesson on customer service and phone etiquette. I guess this store is private owned hence the subpar service compared to all other local Napa’s

Service, personality, customer support are gone. Not even a hello or goodbye, what happened ?

Always been treated very well. They have worked with me on different occasions. When I got my late boyfriend's truck, one of the guys was nice enough to put the oil in for me and now I know what kind of oil is best for it. My mechanic has an account there, so I'm able to put it on his account. When you're in a town everyone takes care of each other. Staying local is the key. Driving 32 miles away waste gas and time!

Staff is generally on point and prices are decent most of the time. If parts aren't available in store they can generally order what you need and have it within a couple days.

Very helpful staff. Most often they have what you need.

The Staff here are extremely nice so accommodating... Prices are great... Nice & Clean

I've been here multiple times this year for vehicle issues. Staff is friendly and helpful!

Always a solution to equipment problems. Last visit counter person recommended a different brand Diesel engine oil to my usual rotella that was half the price. Saved me over $100. That gets five stars in my book.

Went to get a part, guy “ordered” part. Came back to pick up part when i was told to, guy never ordered the part. Very convenient. Thanks for nada

Didn't have many of the parts I needed in stock which is no surprise for the Greenville Napa and the prices are no bargin either.

Staff is very helpful, patient, and kind. I have yet to find something they can't help me with!

I was told to come back later a couple hours later because they did not have $70 in there draw for a core refund.

Come here for multiple vehicles, the staff are very knowledgeable and friendly, great place to have so close by.

Guy at the counter, justin, was great. give that guy a raise, people like him are the only reason people still buy things in store 6/30/21 9:55am

I went in needing a gas cap for my truck the employee was very helpful, since I had the fill neck changed he made sure I had the right cap, my truck is a 02 ford but the neck was off a 06 ford, he also made sure it locked like it's supposed to

It's NAPA...very nice young men and women , helpful, knowledgeable, honest in a we'll run store. I've always had a good experience there.

The people know what they're doing. Only complaint is some of the non-car parts like wash soaps and misc tools can be marked up a bit.

I would frankly give a ZERO for the service I received Saturday afternoon 1/27/18. Rude, nasty and overbearing was the employee named Victor who told me "it was going to be a pain in the ass to look for the bolt I brought in and he didn't want to get behind." The store was empty except for one person checking out. Most people who visit a parts store are in need of what they go there for. Too bad he "had a very busy day" according to him. Your job is customer service. Be lucky you have employment. Not only did he give me a part that wasn't even close but the attitude that would shame any business owner. We have never had an issue here before but your counter people represent you. If you can't manage to find a bolt, how good are you VICTOR. I might be a woman but far from being stupid! Sad part, he never even apologized.

That one star is ridiculous. Friendly/courteous service in most cases they can have a part that afternoon and in some it will be the next day 30 miles from Albany not to bad.