What clients say about The Garage in Hampton Bays (NY)
This place has had such a TRAGIC fall from grace in recent years. My family and I used to go here for all of our car troubles, and they would typically do just fine by us.
But within this past year, I've had coolant troubles with my car that, for whatever reason, took them four visits to properly diagnose (cracked thermostat). Every visit before that, they just shrugged, gave me a new radiator cap, and sent me on my way.
This would've been a forgivable outcome if they had ACTUALLY CORRECTLY fixed it. They fixed the thermostat, but then left hoses disconnected, which almost resulted in me overheating on the highway. I had to bring it back AGAIN, which I had to miss a day of work for.
This was about two months ago at this point, and now imagine my surprise when I bring my car to Mavis in Riverhead today for an oil change, and they tell me they've found MORE disconnected parts on the radiator. I've apparently been driving around with half my coolant for over a month. Whether they were left unplugged or popped off later due to air bubbles in the coolant (as the Mavis rep told me might have happened), this would all have been avoided if they just did their due diligence the first time I brought the car in.
Not only do I not recommend going to this place, I recommend you get a second opinion on whatever work you've recently had done from them. I suggest Mavis in Riverhead- they're very knowledgeable and even fixed this place's missteps for me without charging extra.
Very friendly staff no issues there - but I was charged $144 for a synthetic oil change. I was told by several people thereafter that I was overcharged. I didnt think to ask about pricing ahead of time because I didnt think it would be that much. I have a Nissan Rogue Sport and I’ve previously paid $60 for oil changes at my local Nissan dealership. I decided to come here because its very close to my job but I will not returning due to the prices.
The one word I want to use about these people is "honesty." They were all very helpful with my car's issue, they told me the absolute truth and showed me what they were talking about. I left there more educated about my car. They really do--pun more or less intended--go the extra mile
I’ve been going to the garage for years and lately the staff has been so rude and unaccommodating. Staff member told me to go to another shop with my vehicle because I told him I needed to wait for it since it has the car seats for my children. Won’t be returning.
The team at The Garage was so helpful. They squeezed us in when our battery died and needed to get going quickly. Very friendly people and excellent service. Highly recommended.
They squeezed me in last minute on a Saturday to repair two tire issues that I had. They were very informative and you can tell they knew what they were talking about. Don’t hesitate to do business with them!
All were very friendly and professional, notified me in a timely fashion, excellent handy work! I felt respected and taken care of. Definitely come here again.
Took my 2012 JKU to The Garage for wheels and tires. I had originally wanted a tire size that was considered "not safe" but the guys at The Garage (Rich and team) spent a considerable amount of time with going over my options. Needless to say, not only does my Jeep look and ride great, its safe! Thanks Guys.
- Client for life
These guys (and gal) are TOP NOTCH! They communicated well , walked me through what they found and even went above and beyond fixing things along the way that weren’t even factored in to the original repair. I have to say that this was THE BEST EXPERIENCE I have ever had with a mechanics shop. A few other things to mention, the place was clean ,everyone (employees) seemed to be in good spirits And happy to be working, prices were very fair and the work was done FAST! . Can’t say enough about Rich and Kim and The Garage! Thanks again !
The folks at The Garage are the best....My 4Runner had a problem not even the Toyota Dealership would touch but Rich at The Garage came up with a fix and I'm back up and running again....I've been taking all my cars to The Garage for many years and love the professionalism and quality of their work......Thanks Rich so much!!
From start to finish, you won’t find a better place to get your vehicle serviced! The office staff is incredibly friendly. The technicians tell you what is needed and will even show the issues so you can see that the work is actually needed. They have very fair prices with quick turnaround times. The entire staff is knowledgeable and kind! Definitely recommend The Garage to anyone who needs quality work at a great price!
I own a Volkswagen since 2010 and am on my second vehicle. In the past I have only gone to Volkswagen dealerships until I had a bad experience with the company in Riverhead. I have been coming to the Garage in Hampton Bays now for 2 years.
The location is conveniently located not from Southampton.
I come to do business here because I always get a fair treatment in terms of service and that the repairs be only what's needed where by other dealerships I was misguided in having been recommended more repairs than I actually needed to do.
I feel comfortable in ccming to the Garage because I trust them to handle my repairs with excellent service.
Maximilian France
Southampton NY
Every time I bring my car to the garage its always a pleasure. My engine light came on. I call and they took care of it the same day at no charge. They told me what the problem was and my options. It's so nice to have the garage in town. Honest and good mechanics. Thank you.
The absolute WORST PLACE TO TAKE ANY CAR! I have given them chance after chance since being the only local place. They first as a "tire" place put all 4 of my new directional tires on the wrong way. Then they damaged my Mercedes Benz fender really bad. Said it was like that and took zero responsibility. Horrible shop and even worst people. Bernie being the owner and the worst. Don't ever take your cars or trucks there. They are also not compliant with any certifications.
A one stop shop for all your ailing car needs. The staff is friendly and professional and their work is above par. The prices are reasonable as well. I personally don't go anywhere else on the rare occasions that something happens.
My daughter stopped at The Garage to get a flat repaired and they charged $50 for a simple patch. Ridiculous. I called to find out why she was taken advantage of and spoke to "Rich" who said he was the owner. He stated that it took 24 minutes and that's their rate. Then he stated he did her a favor by doing it right away because she wasn't a regular customer, "I had to adjust my schedule to fit her in". How do you get regular customers? Maybe he was trying to justify the high price by being a nice guy. Anyway as can be seen by previous posts there doesn't appear to be a problem stopping by to get a repair. Detour around this place.
After locking my keys and phone in my trunk today, I walked back into the store I had just came out of to ask to use their phone. With no phone of my own to call my family and friends to come to my rescue, I tried to think of someone who I could rely on and that’s when I immediately called “The Garage” where I take my car for maintenance. I can’t thank them enough for coming to my rescue! They came within 5 minutes after I spoke with them and unlocked my car in less than 10 minutes. They were friendly from start to finish and I really can’t thank them enough! They are the best!
This garage is the best one we have ever used! So much more honest and reliable than the dealer. We strongly recommend this place to anyone, especially women, perhaps, as women will NOT be taken advantage of financially as happens at many unscrupulous garages. Bernie and Kim in reception, Richie, the owner, and all the staff are just terrific! We only wish we had discovered them sooner in life. Check them out!!
Everyone here is friendly and professional. You are treated like family. I take my car nowhere else for service. Schedule an appointment in advanced for they are in demand!
Not a fan. Way too overpriced. Broke stuff in my truck and damaged my paint. I’ll take my business elsewhere. The Shell station up the street is better by a mile.
After only having had the new car for a couple weeks I had a tire blow out at 4:00PM and had to wait for a tow. I called ahead and arrived at 4:55 Closing time is 5:00 PM
The Garage found the Tire I needed made sure everything was installed and properly aligned:
They also gave me great advice on my new car.
They did not rush or cut corners watching the clock. Thanks so much The Garage is truly professional
I was in Hampton Bays for a vacation and my car needed servicing some local guy suggested I take my car to the Garage. Well I don't mind paying for good service but these guys charged me 3 times what I would be charged for in Nassau County. Never again
I was out there in the Hamptons broke down called them after finding it on Google we agreed on a price before he sent a flatbed. After my truck was up on the lift he suggested a better option for me which was cheaper than what we talked about. I was on the way 2 hrs after I broke down.
Found their prices a bit steep, but they're very nice people. For some reason it doesn't say anywhere that this is a firestone garage online, it's not even listed on the firestone website. BUT, for those looking to use your firestone credit card, you CAN use it here because this garage is owned by firestone or is partnered with firestone.
This garage has the MOST FRIENDLY staff! Our dog was welcome while we waited for them to do an exceptional job. They are so professional and offer many options and fair prices. Thank you for all of your help.
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