Bottom Line: Russo Brothers’ work quality didn’t last, and they refused to honor their advertised lifetime guarantees.
I want to share my experience so others can make more informed decisions. In 2007, Russo Brothers did body work on my garage-kept car. About five years later, the paint started peeling. Their website advertises a lifetime paint guarantee for as long as you own the vehicle.
When I contacted them in 2025, they refused the repair, saying the company that worked on my car had been dissolved and replaced with a “new” one around 2015. Yet, the business still uses very similar name (then: "Russo Brothers Collision Repair Center," now: "Russo Brothers Auto Collision Center, Inc."), the same location, phone number, and branding (the building sign) and even promotes itself as family-owned and operated since 1956.
As an active duty service member since 2003, I trusted their promise of quality work and materials but couldn’t return sooner due to my military duties. This experience raises serious questions about how their pledged lifetime guarantees are really honored. If you’re considering this shop, I strongly recommend pressing them on the details of their guarantees and company history before committing, so you are not taken advantage of in a potentially vulnerable situation, like in my case.
Overall my experience with Russo Brothers Auto Collision Center, Inc. was terrible. Too start both the secratary and manager were extremely rude too me and then had the audacity too beg me for a 5 star review. After the work was done i noticed many scratches all over my car, which the manager of course denied. Along with my brand new car being scratched i also noticed things missing from my car, which he also denied.
When asked about both the scratches and the missing items he claimed that the damage was on my front bumper and further scratches could not have been his shop. Fortunately for me the Toyota app provides real time alerts proving he lied to my face. My doors were left unlocked overnight and had to lock them myself far after the shop closed at one in the morning. Do not do business here 0/10
I can’t recommend Russo Brothers enough! Not only was the repair done quickly, but the quality of their work was great. My car drives like brand new, which I was worried about. The staff was super friendly, answering all my questions and keeping me updated throughout the process. Every time I called, someone picked up right away—I never had to wait forever to talk to a real person, which was such a relief. To top it all off, they detailed my car before I picked it up, which was such a nice surprise! This level of service is hard to come by— hopefully I won’t have to but I’ll definitely be returning for any future needs if something happens again!
My camaro was an a Front end accident the bumper and grille were split in half and Russo brothers did a excellent job with the paint and no defects you can tell it was an a accident Great work by Russo brother’s auto
Repair/finish -10/10
Customer service-8/10
Insurance/ estimated time finished- 7/10
Sandy and Jerry run the best auto repair shop on the Island! Honest, reasonable, knowledgeable, easy to deal with - and their team does a great job. They repaired my car after my accident and it truthfully looks better than before. Also, they are experts in dealing with insurance companies which really makes your easier. If you need a repair & want a positive and stress-free experience visit this place and you won’t be disappointed!
The best Body shop in the area. Honest, great work. They will work with you insurance company, coordinate a rental car for you. My car looks like it just rolled off the assembly line.
Fair pricing and very nice job on repairing/painting my Volvo. When they discovered they had to do more due to bad previous work by someone else they did not charge me extra since they had not realized the need when quoting Easy to deal with.
We have been using Russo Brothers for many years now. We are very happy with their service. They are very accommodating, truly a pleasure to deal with. They stand behind their work, any questions you can always get a hold of them. We highly recommend them!
It’s hard to find honest repair shop RUSSO is one of few left on Long Island In other places they asked me if the insurance adjuster saw the car that was shady I heard from my friends that local shops in East Northport while saving money from deductible they making more damage to your car That won’t happen to you when you drop your car for repair to RUSSO Thank you for making my car like new again
Good people but the schedule is garbage, weekends especially most people have off on SATURDAYS !! Who closes a Auto business at noon on a Saturday can’t even make it to the shop
The staff at Russo brothers gave me the most comforting experience i have ever had with my car. They are honest, clean, and professional. i ended up letting them repair my vehicle not only did they do an amazing job but they washed my car inside and out. By far the kindest people!!
We brought our Honda Pilot to get repaired. Had several issues. The car was not detailed - had a film of dirt on inside and outside of car. Had to bring the car back. They aligned the front end, now the steering wheel is off-center, not done correctly. This is really annoying. The first time we brought our SUV there we had no issues. Disappointed.
I had the absolute most professional, honest, experience at this body shop. 100% recommend it to anyone’s looking for a family owned business that’s performance is beyond expectations!
Braught car there once. And gave them another shot Within a few months started peeling. They don't tell you what there replacing or painting or buffing. They won't tell you how many layers of paint or what they could fix but refuse to and force you to buy the parts without asking and make you pay after. They would rather paint 25% one shade. Leave 60% the car original and the rest another shade and say they blend it. When a car has 80% of it scratched all but the back rear door And they don't paint the full car they say blending it works. Yea I have to say 6 year old paint and fresh paint don't look the same. They take advantage and over charge.
Russo Brothers Auto Collision does a pretty good job at painting and in house repair… The only problem is that their quality assurance are run by monkeys… After a collision to the driver side front wheel. The fender, wheel, steering rack, control arms, and other adjacent surroundings were damaged. They did a pretty good job on installing and painting the damaged area which are the important part of any collision. The problem is that on the first day, I was supposed to pick up my car… The RIM was STILL damaged and the GT badge was never installed after painting. So I told one of the associates to look and confirm. The second day, they repaired the rim but never color matched it. Again, I told one of the associates to take a look and confirm. On the third day, everything looked fine so I gave the okay and took it home. After further inspection, the driver and passenger seats were dusted with black ashes, the steering wheel had some sticky residue, gas was nearly empty (1/15th left), and the wheel weights were somewhat different from the rest of the wheels. I am a proud owner of a 2006 Ford Mustang GT and this place is pretty poor on their quality assurance. This is my experience, yours could be different.
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