FleetPride in
South Dansville (NY)

Great customer service. Was able to come look at my truck same day. Got the part next morning and had me back on the road. Employees were very friendly and even dropped me off and picked me up from the hotel. Would definitely use their services again if the need arises.

Fantastic customer service !! Our snowmobile trailer axle broke in Letchworth the Fleetpride team towed it to the Dansville location and Chris and his team were great. They went the extra mile to find someone to weld the trailer. They took very good care of our two vintage snowmobiles and the trailer is good as new. Thanks guys we're super pleased.

Called fleetpride today for road service to have a drive tire on my work truck changed, dispatch was kind and the service tech Brian, responded quick and was at my location within the said time limit, always great service! Highly recommend!

They were on the ball. Had to order parts. Got them quickly and work was done quickly and efficiently. Terry did a great job.

Absolutely top notch service facility and terrific, caring staff.

Good service and friendly staff

Highly recommend these folks! We had a breakdown of our RV motorhome while heading camping last week. Called our tow service, and they were still trying to find someone to help us after about an hour. I noticed the trucks at Fleet Pride as we went past. Called them, they came with the big rig about 15 minutes later. Jeremy was professional and did a nice job. We were towed to the main building and spoke with Kelly and Anthony. Even though they were closing in about 45 minutes, technician Chris was able to look at our vehicle. After investigation by him (on his own time at home), he came back the next morning, and diagnosed our problem as a burned wiring harness. They were kind enough to let us stay in our rig (with our three cats) the prior night, and instead of having a friend drive down from Rochester to help us remove ALL of our food, clothing, supplies, etc. for our camping trip, the harness was repaired by Chris and we were able to resume our camping trip. This was AMAZING service, and everyone was very kind and accommodating! Anthony gave me a list of the other FleetPride offices in NY, and I will share this with our friends. I am also recommending them to FMCA as a towing service. Thank you all for making a potentially disastrous experience into a positive one.

We drove from PA to NY today to purchase a motorhome. On our way home, we blew out a tire and realized the spare was junk. FleetPride went above and beyond for us. They sourced two tires that they didn't have in stock. They sent a tow in a very timely fashion, and the tires were waiting at the shop when we arrived. They installed the front tires and swapped out the spare with one of our take offs. They were extremely professional, sympatheic, courteous, and very easy to work with. They did everything they could to get us back on the road, heading home with our motorhome. The entire process was seamless. 10 out of 10 would recommend them to anyone!

Great Staff very helpful

All of the workers are great. They try to make a bad situation better for you.

Just wanted to say thanks for the tow, had a bit of a wait but there were a lot of accidents during the storm, the price was cheaper and the guy was courteous

Horrible customer service. Over charging, would not recommend, the man on the phone has no respect for anyone, worst tow service ever

I can't say enough positive things about this location. Shane is fabulous! I needed an engine put in my T680 and his team did a terrific job. They even worked with my 3rd party insurance when they didnt have to. Also liked the tow guy (sorry I don't remember his name-hard to forget him). Then, I happened to be in the area again and needed check engine light and oil leak looked at. Shane said bring it in. He looked at it, diagnosed, and got me back on the road quickly. Thank you for such wonderful and friendly customer service!

Just for a part number they send the road service and they charged us $445 and they did nothing, they didn't even know how mutch will cost the part. But we called to dealership and foud the part number and the price for zero money. They don't know anything, They just want to rip people off

LIARS, DON'T TRUST THEM!!!! Tow truck driver, office staff and Manager ALL lied to us!!!!

Chris the tow truck operator was fantastic very helpful and knowledgeable. Thank you very much!!!!

Good repair shop and excellent big rig towing.

Driver was helpful, however price of $131.00 for a battery jumpstart was ridiculous.I was less than 2 miles from their service center

Had a nice friendly attitude and also turned around on highway after I realized my battery died and jumped me free of charge. The only problem was the price was pretty high.

Excellent experience I highly recommend there service. Great people and awesome atmosphere

Fast efficient and friendly

Very helpful and courteous stuff . Thanks From A highlight Motor Freight driver

Horrible services , employer doesn’t know how to treat their costumers , they are rude , they don’t have any ethic , they don’t care about their Customers, I paid 2k for a tow service and for the mechanics to fix my truck and they said they “fixed” and the next day the truck broken again and with the same problem, when I call back to them they were really rude and yelling at me because they literally told me “ if the truck leave the shop working we dont care if brokers 2 miles from the shop that’s not our problem “ I am very disappointed in this company , I do not recommend this inhuman company that only cares about money and don’t have a good costumer service or mechanics

We had driven up to the Finger Lakes region for our anniversary and made a trip out to Stony Brook park on a Sunday. Our car decided to break down on us, so we called AAA and they dispatched T&R Towing and Service. They arrived within 40 minutes if I recall. We found a Honda dealer in Canadaigua and asked to be towed there. I don't recall the young man's (early 30s) name that helped us, but he was very professional and super friendly. He allowed us to ride with him in his cab (my wife and I had masks on and kept the windows cracked) and gave us and our car a ride up to Canadaigua (he had a tow truck with a car carrier, which is the best way to go in my opinion. Beats having your car towed behind a tow truck). I can't say enough for his help that day. Had he not allowed us to ride with him, we would have been in a real bad spot with it being Sunday and needing a ride back to Geneva where we were staying. So kudos to this young man and T&R Towing for helping us out of a really bad situation.

Worth experience I ever had Charge me for nothing Garbage company don't suggest to anybody

Semi broke down and got towed to their shop. They were on top of my repair the whole time. They even ordered the part I needed before they were 100% sure and so they were able to get it that day. Staff was very friendly while I waited and were very conscious about getting updates from the mechanics. I would make this place my garage if I lived here.

Very helpful and pleasant to talk to on the phone. On another occasion they were very prompt and helpful when they towed my 1 ton Chevy from Almond New York to my house in Dansville. Very professional.