Keene Automotive in
South Dansville (NY)

I dont know much about cars other than where the gas goes. That requires me to have a good mechanic which I know will take care of me and not abuse my ignorance. There was a miscommunication regarding my first visit to Keene and the team there handled the situation with genuine care and attention. You dont get home town values like that everywhere. I knew from the start the team was well intentionedand im happy my intuition was correct.

This place is awesome! I drive from Buffalo to Dansville every day for work and whenever I’ve needed work done Keene has taken care of it for me. Even picking up my car and returning it while I’m at work! Amazing service! And the woman who answers the phone is always so friendly and helpful! Love this place!

Customer service is outstanding. Repairs & services are thorough with suggestions for future needs.. Prices reasonable. Explanations of work recommended with estimates provided and expedited in a timely manor. Highly recommend this auto service. Besides the fact they are AAA approved. Keene automotive genuinely cares about their customers!

We’ve used Keene for years. I don’t usually do reviews, but I thought it was important to express my disappointment over the last couple of years. When we first used Keene, they were great. Bob was a great dude. They were fair and reasonable. But the last couple of years have changed. We were continually returning our vehicles to have previous work redone. Prices were beginning to skyrocket. Parts that did not need to be replaced were being inexplicably replaced. We spent over $7000 for a catalytic converter replacement which has since failed. I talked to techs that had no clue what they were talking about. So we left. We took it to another garage. Took all our receipts from Keene. They called back flabbergasted. They know Bob and Keene. They said that there were significant problem with how things were installed, and then said that we were charged for things never installed. Sad honestly. I know Bob is looking to retire but I think this is really hard to believe. Just beware. They’ve changed.

Keene really saved our bacon! Sara organized our assistance, and Andrew worked very hard to figure out what was wrong with our SUV that would not start. They had a replacement battery, installed it, and checked the alternator. We were on our way very quickly. Thank you many times over! I am glad the car decided to die in Dansville and that we found Keene Automotive.

These guys and gals rock! Met Sarah and Tanya, Andrew and Adam. Sarah was able to get me in on very short notice and Andrew got my truck back on the road with some new tread. Visiting from NC, and I had a blowout on the way here and they were able to get me in, same day, to get tires that I already had purchased - mounted, balanced, and an alignment. I am so appreciative of their service, especially when it seems good service is becoming harder and harder to find (looking at you, Mavis in Dansville). Friendly, accommodating, excellent communication, clean waiting room - A+ all day. I will be sending my family and friends in the Dansville, NY area here from now on!

I noticed the Undercover panel was dragging, close to Keenes I decided to stop in and ask if they would look at it, I talked to Sarah ,she was most helpful and had Andrew look at it, Im talking asap, it was in the shop, he took care of the problem and had my vehicle ready to go in perhaps 10 minutes, I could not believe the price!! Free! Lol...and to add to that very friendly staff...highly recommend

Just had both vehicles inspected and serviced. The shop is very clean, staff very friendly, and mechanics took the time to keep the vehicles clean while they worked on them. We are very impressed with their business. Will be taking our cars there for future services.

Andrew knows his stuff and is trustworthy. Only fixed what my car really needed and did great work. The ladies out front are also great and knowledgeable. Will not be taking my car anywhere else.

I have always been pleased with Bob and his staff whenever I have needed service on my car. Today, I was especially thankful that Sarah and Andrew came to my rescue when my car wouldn't start. Sarah received my "distress call" and Andrew was there within minutes to diagnose the problem and provide a solution. A big thank you to you both!!

I was traveling from Pennsylvania to Buffalo when the engine splash pad broke off and was dragging for hrs. I got to Dansville to gas up and check my car’s damage. Even with 10 minutes before closing Keene Automotive was willing to help me out! They took care of the problem and even made sure that all tires had the right air pressure. I’m so grateful to them for helping me and my family get home safely.

Our son came home from college for a long weekend in need of a repair to the passenger side front window of his car. The team at Keene was able to fit us in the same day! The mechanic who completed the repairs came out to talk with us about the job when we picked up the car. Fast, knowledgeable, friendly service!

I had the misfortune of having the engine in my car seize and my car was towed to Keene automotive.I was in the area for business but was 3 hours from home .From the minute I entered Keene's I was met with friendly kind people. So kind as to offer to take me to lunch with them ,both the owner and the customer service representative "Tanya"offered when they closed the shop for their lunch hour. Mr Keene was kind enough to explain to me in detail what happened to my car.They deserve at last 5 stars for the customer service and their honesty and professional ism.Thanks again!

I recently had the pleasure of working with Bob and his team, and I must say, I am extremely satisfied with the service I received. As a woman, it can sometimes be challenging to find professionals who treat you with respect and take the time to explain things thoroughly. However, Bob went above and beyond to ensure that I fully understood the complexities of the work he did, without ever belittling or talking down to me. What impressed me the most about Bob was his unwavering commitment to providing exceptional service. He didn't just fix the immediate issue; he took the time to investigate and research how to address the root cause of my mechanical problem. His dedication and willingness to go the extra mile truly set him apart. Not only did Bob display professionalism throughout our interactions, but he also demonstrated integrity in his work. I felt confident that he was always acting in my best interest and providing honest recommendations. This level of trust is invaluable when dealing with mechanical issues. Furthermore, I appreciate that Bob and his team strive to give value for the money I have paid. They understand the importance of delivering high-quality service at a fair price, and I can confidently say that I received excellent value for my investment. Lastly, I would like to mention the woman at the front office. She was friendly and helpful, making the entire experience even more pleasant. Her positive attitude and willingness to assist further contributed to the overall satisfaction I felt with this company. In conclusion, I highly recommend Bob and his team for their professionalism, integrity, commitment to service, and dedication to providing value for the money. As a woman, it is refreshing to find a service provider who treats me with respect and delivers exceptional results.

I was traveling from PA to Utica, NY and my alternator went. I was towed to Keenes.I had to wait 3 hours for my ride and the staff was amazing!!! Offered me food and beverages. NICEST group of people I ever met. Great place!!!

I am beyond happy with the owner Bob Keene. He diagnosed and fixed a power issue with my truck that even the dealer couldn't figure out. He's very polite and knowledgeable. I highly recommend Keene Automotive of Dansville Ny. Simply amazing....

Keene Automative is fantastic! En route from Virginia to Rochester, our transmission gave out near Dansville. Bob and his team were professional, super competent, and had our car back on the road in short order once a replacement part arrived. Communication was excellent too. If I lived closer, I would be sure to use them again and again. Highly recommended!

Incredible service. No nonsense. Car was stranded and Keene Auto helped sort everything out, I truly could not expect this level of service anywhere. Front desk manager was so helpful as was the lead mechanic. Cannot thank them enough!! If you're in the area go to Keene, best car service experience I've had hands down.

I had my car broken on the highway for Niagara Falls with my family. I was terrified by the engine failure (I've never experienced it before), so I had to call my insurance company and ask them to tow it to the nearest repair shop. Fortunately, I met Bob Keene, the owner of the shop. He was more than kind and professional. There was no cab and a rental car shop in the town, so he arranged them all for us. We were so touched by his hospitality. As a result, we believed to have a good experience meeting a good human, even though we were out of luck.

We were on our way back from Niagara Falls on Saturday evening and our battery light lit up so we stopped at Dansville and we found out we need a new alternator, so we got one but needed someone to put it in, it was late everything was closed, we found keene automotive on Google and decided to park the car there until Monday so it doesn't die on us in the middle of nowhere, so on Sunday morning(his day off) the owner came by to meat with a friend and he found us in the parking lot and asked what happened and we told him the story, he took us in spent hours of his day on fixing our car(we were complete strangers and we felt we could trust him immediately) , and all the time he was professional, and very nice if I lived in the area he would definitely be my mechanic! We highly recommend this business both

I highly recommend Keene! The employees are great—from the front desk to the shop! Everything was explained thoroughly. I had my state inspection completed quickly and they found a nail in my tire! I will definitely be back for any automotive needs in the future!

While travelling for work I had the great misfortune of being stranded off the side of the road with an overheated engine. I took a few minutes to check reviews of local Automotive Shops and settled on Keene Automotive in Dansville. Any other person might’ve called ahead to let them know and ask if they could fit me into their schedule – I just showed up! Nikki’s calm and collected demeanor made me feel a lot less frantic about being stranded 2 hours from home and she said they’d do their best to squeeze me into their busy schedule for a diagnostic. I spent the next few hours waiting patiently and could not help but observe all of the folks coming and going. You could tell Bob and staff cared a great deal about their customers. They were thorough. They were friendly. I didn’t see a single unhappy customer walk out the door. As a plus, Mitzie the kitty cat provided some much-needed entertainment. Most importantly (for me) – they were flexible. When I received the diagnosis of new radiator (ugh), they did their best to fit me into their schedule within the same week. My partner was pretty adamant about getting the car back to Buffalo to our Subaru guys so we didn’t get to experience Keene’s quality work, but if I ever break down in/around the Dansville area again I won’t hesitate to call Bob and the rest of the folks at Keene Automotive.

I took my Nissan Pathfinder to Keene Auto after reading their reviews. The transmission was being wonky and Keene was able to get me in quickly! Bob did a diagnostic and was very honest & professional about the future of my SUV. I highly recommend Keene Auto if you're looking for good price, quality automotive work, and honesty!! Thank you Bob & your team! We will be bringing our vehicles to you for simple maintanence and big repairs!! Colleen & Joe Bellezza

My stepson’s car broke down late at night when he was on his way back to school and it was towed to Keene Automotive. Bob Keene was able to get to it the next morning. He was very knowledgeable and professional while explaining the issue with the vehicle. Having done business with many other repair shops, Keene Automotive certainly stands out above the rest. I will definitely recommend this establishment to everyone I know who is in need of automotive service or repair.

Our van broke down just as we were about to leave Stony Brook State Park for our 3 hour drive back home. Luckily the park recommended an excellent towing company who was able to call around and find out who could help us as it was past noon. The tow truck was there within 10 minutes and he had found Keene Automotive for us. They were prompt at finding the issue, letting us know the cost (reasonable) and letting us know how long it would take. Very friendly staff. They went out of their way to drive my husband back to the park where I was waiting with our two young sons so we could spend the afternoon together as a family enjoying the water instead of sitting in a waiting room. Then, when the van was ready, they drove back to pick him up, took our tent trailer along with and helped him hook up it up as well. Above and beyond service and so grateful they could fit us in same day to replace the alternator as we both had work commitments the following day. Thank you Keene Automotive!

I live out of state and broke down (water pump went out) and Bob fixed my van with his 2 mechanics in less time than he quoted and for less of an amount than quoted. We arrived there after 4 pm and stayed until after 5 (closing time) to make sure we didn't have to rent a motel room for the night. Very pleasant, personable man. Holly, the receptionist made us feel at "home" and was very pleasant, also. I would recommend Keene Automotive any time. Thank you so much Bob. 😀

I broke a u joint right outside of Dansville and called Keene first thing in the morning. I was given an appointment within the hour and had the car fixed within 2 hours. Not only was the job done right and for a reasonable price, but Bob and his staff were kind, honest, personable, and informative. They showed me the cause of the problem, and gave me some tips for other small issues I should get taken care of in the near future. It would be very difficult to find a better car repair experience. I might even drive 2 hours back for future repairs!