What clients say about B & W Towing LLC in Painted Post (NY)
Called for an emergency job. Dispatch lady was real rude and said she couldn't send a truck to my road due to ice but I said our town fixed the ice but the lady was still very rude, I never been treated so rudely by a business!
I called another company and they came within an hour and had no problems doing the job! I would never call this company again!
They were there in a 1/2 hour pulled me out of a ditch quickly. Both drivers were very professional. Cost isn't cheap but no damage to truck and there was no way to get it out without the service. Would definitely recommend Thank you 👍
Arrived sooner than expected, which in my case worked out great. Driver was super polite, overall very pleased with the timing and the work ethic and attitude of the driver
I was happy with the service. The girl who answered the phones to James who towed the car. A pleasant experience all round. James is professional, kind and on time! I would recommend highly.
I was in a car accident, shaken and upset, I was not thinking clearly. The Tow Driver just gave me their business card and said they opened on Monday morning at 8:00 a.m. I find out on Monday that they charge a storage fee per day!! Since the accident happened on a Saturday I had no choice in the matter. I should have had the car towed to a body shop where there's no storage fee, but again I was just in major accident!! .. It feels like a scam to me if they don't give you the options and don't disclose the fee.. taking advantage of people who have just had their lives on the line seems pretty cruel and should be illegal! The clerk at the front desk said she would notify the owner who apparently makes the rules on what the drivers are to disclose.
Terrible business directing in my opinion. This is how you serve your community?
Excellent service, roadside flatbed pickup on an expressway. From the time I called for roadside assistance the flatbed was there in less than 1 hour & I was at the tire shop 15 minutes later. Extremely happy with the service, highly recommend.
Absolutely terrible customer service. Charging 400 when my car was towed last night and they didnt allow me to pay and pick up then so I am being charged for 2 days. Manager is rude and has no sympathy for human beings. Car was towed 3 MILES
It’s super difficult to tow lowered vehicles and this man made it look easy! He didn’t scrape a single part on my car which is rather impressive given the car is 2 inches off the ground.
My fabe key was locked in my car. The gentleman that came was very quick getting to the site with no delay. He was very considerate of the heat. He got me right into my car. I would definitely recommend B&W towing!
My insurance connected us to B&W and within minutes was called in regards to a tow. The customer representative was so helpful and kind making sure to work with our schedule to plan pick up and drop off and the tow truck driver was helpful and quick with his job as well. Quick and easy experience!
When I called to see about getting towed, the girl that answered the phone and walked me through it was extremely friendly and helpful. She made it a breeze! I had to leave for work, so she said I could leave the keys in a certain spot. Right after I left my house, I saw the tow truck coming to get the car. They took it where it needed to go with no issues. Great experience!
The time estimate was 45-75 minutes, but they arrived in less than 25 minutes. The operator was kind and quick, making the whole experience much easier. Thank you!
I would not recommend B&W Towing to anyone. I was initially quoted one price by an employee, but was later charged a higher amount without explanation. When I contacted the company to address the discrepancy, they showed no willingness to resolve the issue or acknowledge my concerns. I was met with blatant lies and a complete lack of accountability. It was clear they had no intention of honoring the original quote once payment was collected. I’m only sharing this because they followed up via text asking for feedback. Be cautious when dealing with this business—ensure you have written confirmation of any pricing beforehand because if you feel there's an issue they won't do anything about it.
I can not remember the guys name that came to me but I had a complete blow out on my front tire on my way home from Ohio with my 3 daughters in the truck on a bad corner under an underpass , I called they showed up in under 10 minutes , put my truck on his tow truck got us to the next exit to a safe spot , changed my tire and he didn’t have air on the truck but managed to get his WIFE to bring him his personal air compressor to get me air , and he didn’t his very best to calm my daughters down who are young and were very scared! If they see this review and know the drivers name please mention him! He was amazing and I thank you guys soooo much!
Dan from B&W towing was fabulous with keeping me updated on the time of arrival. Right on time 8 am, Dan double checked all the points of were the ratchet straps were hooked up to my truck and the bed of the flatbed. Made sure all the safety lights were flashing. Great job and thank you.
Hello Kristen,
Why are you ignoring our calls. Please return the double payment you received. We paid out of pocket and need it back. Your business has good reviews so did not expect that from your business. Very unethical especially during a time carriers are struggling. Hope you are sleeping better stealing from us. We have been trying to contact you for 2.5 months. Your employees are also upset but cannot do anything since you are the boss. Please be ethical and show them what good business is.
We were stuck on railroad tracks around 12am. They came pretty quickly, definitely less than 30 minutes. He was friendly and the process was quick. We wouldn’t have known what to do if they weren’t around. Thank you so much for pulling us off the tracks!
I was very happy with service I received from both be office staff and tow operator very professional and price was very good to go pick my beetle up and take to my house
We had a tire blow out, (disintegrate!) on our way home from camping, on our 30’ 6000lb travel trailer. We pulled off on the side of Route 36N, on a very busy stretch of the road! B&W Towing to Rescue! Their dispatch, very nice person, sorry, I don’t remember her name, but she was awesome!
She told me they’d be there in about 45 minutes which was basically the travel time from their shop. The technician arrived, Zach, asked if everyone was okay, made sure things were safe and promptly and professionally changed our tire, and double checked the pressure on all of the rest of the tires! He made it look so easy! I’m am so pleased with the service from this company from dispatch to the actual service they went above and beyond to get us back on the road and make sure we were safe! ( We had received a tornado warning, and she said we will do everything in our power to get you back on the road to home before the storm!) Thank you for great service! We highly recommend B & W Towing!
B&W Towing is a very professional, knowledgeable, and creditable company. Not only was the driver polite; he took exceptional care of my vehicle. When we reached my home he allowed my 4 yo nephew to watch, learn, and enjoy the tow truck experience. Thank you for your services and knowledge during a break down. Exceptional roadside service!!!
Fantastic group of guys. Thoroughly impressed on how they retrieved my truck from 215ft down a muddy hill. Respectable group of men. I’ll highly recommend your company to anyone needing your help! Thanks again!
We were stranded on the side of the road when our leaf spring broken on our camper. First place we called recommended B&W. They came out the next morning early and got us back on the road before noon with two new leaf springs and two new tires. Super nice and very efficient at a nice price.
My car was broken and I just randomly found them; the lady who is responded wad so nice and helpful and managed the job on the best way; the gentleman who came to tow my car was so nice, fast and helpful. I appreciate you all.
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