What clients say about Pasquale's Certified Transmission & Auto Repair in Valley Cottage (NY)
Don't care bout the customer. Won't be giving them my business.
Made an appointment . Came in that morning at 915 to leave my car. Said they have no lifts. I took the day off to get the service done that day. Said I don't know whatvtwll you come in next Monday and I said I don't know I'll have to see and he said yeah well see.
Won't be going back. Thanks for nothing.
The reviews for this shop do not reflect the experience I had. The person I interacted with seemed completely disengaged and unwilling to answer my questions properly. While he was not verbally rude, his body language made it clear he did not want to assist me.
The shop itself is cramped, with no space to make a U-turn. Additionally, the way junk vehicles are positioned creates both a safety hazard and a liability concern. Overall, I am glad I chose not to do business here, as there are far better and more professional options available in the area.
While driving my 2017 Honda Pilot, a flashing warning appeared on the dashboard that read, "Transmission System Problem." I immediately brought it to a local mechanic, who ran a diagnostic check and confirmed a transmission issue. However, since he didn’t handle transmission repairs, he recommended Pasquale’s.
I dropped my car off at Pasquale’s that evening, and by the next morning, they called me with an update. They told me he had both good news and bad news and asked which I wanted to hear first. The bad news was that my transmission had a serious issue, and the repair would be costly. The good news? He had spent two hours on the phone with Honda and discovered that this was a known issue with 2017-18 Pilots, and my car was covered under an extended warranty.
What truly impressed me was their honesty and effort. They could have easily just done the repair at their shop and charged me thousands of dollars. Instead, they went out of their way to save me that money by investigating the warranty coverage.
Pasquale’s is an honest, hardworking, family-run auto repair shop that I cannot recommend highly enough. Their integrity and customer care have earned my trust, and I wouldn’t hesitate to return or recommend them to anyone in need of auto repairs.
Had a great experience. Very timely and super helpful. I understand the location is in a tough spot, but he immediately asked if I would like help getting out. Will be going here from now on!
DO NOT DO BUSINESS WITH THIS LOSER. He bought a hard-to-find Mercedes instrument cluster from me on ebay. But instead of ensuring the model number CLEARLY indicated in my ad matched the one he pulled out, he installed it and burned it out. Ebay somehow returned his money and instead of taking responsibility like an adult, he's trying to assert that the part arrived burned out. I have clear video showing it working before i sent it, however. He's a liar, he is a dishonest business man. He is a shame to his community.
The employees at Pasquale's are knowledgeable and friendly. They work efficiently and offer fair prices. They are also a certified NYS Vehicle Inspection location, and I always get my vehicles inspected here.
I've known Pasquale for decades, and he and his son are honest and fair. They would rather you have the job done right and fix what's needed over selling you what you don't need. They actually diagnose the vehicle other than throw parts at it. They are fantastic people to have in the community.
Pasquale and his son are great.
I went in for an inspection, and to have them rotate the tires. Pasquale said he didn't do the tires, because I needed new ones... mine had cracks.
Honest and competent mechanics... yeah, I'll be back!
Called Pasquale Sr. on Tuesday to take a look at my engine light, which turned out to be a faulty ignition coil. He quoted me a price over the phone and told me his son would take care of me when I came in. Called before coming and to my surprise, Pasquale Jr. knew who I was, as his father told him I was coming. Fixed my car in 20 mins, gentleman, and super reasonable. Highly recommend without reservation!
Saved me $1700 on a new part by fixing the old one instead, when he could have charged me for more labor/time and I wouldn't have been the wiser. This is how long term business relationships are built. Thank you Pasquale.
The guy who help me is so rude and don’t know how to talk to people. I don’t recommend this place to anyone. He was complaining about i’m having an accent. Worst customer service ever.
Pleasant place to have work done. The workers are very kind an courteous. They listen to the complaint that you have with your vehicle. Prices are very fair.
I'm glad I brought my Car to Pasquale, another center was going to rip me off. He is very fair and does great work. I'll be going to him from now on. Anyone who wants quality work done, see Pasquale in Valley Cottage NY
Honest and old-school. Went out of his way to make sure I didn't have to do a really expensive job. Checked everything and got my car running perfectly again.
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