Certified Auto Group in
New Hempstead (NY)

Best service! Adam is a great manager very proffesional. Jay is amazing great finance manager and of course my sales person Mike is awesome. Samir and Geo are great as well. Besides if u need anything Kayla is a great office manager. i highly recommend this place to anyone who is looking to buy a car..

Even though I didn’t end up purchasing a car this time, I will 100% be coming back when I’m ready! Michelle was truly incredible to work with. Her professionalism, patience, and knowledge really stood out, and she made the entire process feel easy and comfortable from start to finish. She was upfront, honest, and genuinely had my best interests in mind. I’ve already been recommending her to everyone I know because she goes above and beyond for his clients and truly cares. If you’re looking for someone trustworthy who will actually take the time to help you, ask for Michelle

Got my 2022 Toyota Camry and the whole pass was smooth from start to finish. No pressure, and no gain just honest quick help. Definitely coming back for my next car.

I purchased a 2023 Jeep grand Cherokee in the process was way easier than I expected. The team was patient and answered all of my questions. Great experience overall I highly recommend.

Came in looking for an Audi A4 and left with one. The team was patient and amazing and made buying a car feel easy. Overall a great experience

Certified Auto Group is the real deal! Huge shoutout to Adam, Jay, Mike, and Romario for making my dream car happen. Super smooth, zero stress, and an all-around amazing experience. Couldn’t be happier — highly recommend!!!!

This dealership exceeded my expectations. I was set on a 2025 BMW 330 I and the team did an amazing job making sure I got exactly that. The service was fast, efficient and very professional. The entire process was smooth, and I’m extremely happy with my new car

Even though I didn’t end up getting a car this time, I will 100% be coming back here when I’m ready! Mario is absolutely amazing. His professionalism, patience, and knowledge really stood out. He made the whole process feel comfortable. He’s upfront and honest. I already refer everyone I know to him because he truly cares and goes above and beyond for his clients. If you’re looking for someone trustworthy who genuinely wants to help you, ask for Mario. you won’t regret it!

I had a great experience at Certified Auto Group dealership. The staff was professional, patient, and honest throughout the entire process. Sameer was very welcoming and helpful as you walk-in. Mario answered all my questions, made everything clear, and didn’t pressure me at all. The car was exactly as described and the process was smooth from start to finish. I would definitely recommend this dealer to anyone looking for a reliable vehicle.

I had such a great experience here. I was set on a 2025 Mercedes-Benz GLC, and they made it happen with no hassle at all. The customer service was top-tier, and I never felt pressured or rushed. They listened to what I wanted and delivered exactly that. Driving off in the car I wanted made the whole experience even better. Highly recommend!

I couldn’t be happier with my experience. I went in looking for a 2024 Audi Q5, and the team truly delivered. The service was amazing from start to finish — friendly, knowledgeable, and very transparent. They listened to what I wanted and made the entire process smooth and easy. I left with the exact car I came in for, and I would absolutely recommend this dealership to anyone.

Very professional and great value for little payment Company handled everything smoothly without a glitch Love my new preowned car Warranty I purchased protects into future Great satisfaction I’d recommend this dealership to anybody

If there were zero stars, I would give this company a big fat ZERO! I was very dissatisfied with my experience at your company. Upon arrival, no one greeted us, and we were left sitting for over 30 minutes without acknowledgment or assistance. As we were preparing to leave, the only African American salesperson was suddenly sent over to us. This observation is not a criticism of the salesperson, who did nothing wrong; however, the situation felt deliberate and raised serious concerns about how customers are approached and who the company chooses to engage. The overall experience made it clear that we were not a priority, and it left a deeply uncomfortable impression. Based on this experience, I would not return, nor would I recommend this business.

Advertised prices are false, ready to sign to be told there is a $3995 fee. Took them over two hours to give me a price, I wonder why. Wasted 2-1/2 hours of my day on them. They give car dealers a bad name with shady practices like this.

I called earlier today scheduling an appointment 2025 RAV 4 listed at $22,488. I confirmed the price with Angela over the phone and she said that if I come with $22,488 cash I'll be driving the car home. Just 3 hours later I go onto to the website to see that the price is now $31,488. They were really going to have me drive all the way out there just to gas light me like that. I have screenshots of the listing NINE THOUSAND DOLLARS cheaper just earlier today. What a bunch of clowns. I know used cars salesmen are notoriously unethical but this place is a whole new low. Also gtfo with your copy and paste response that you use to reply to every negative review. I'm a sucker for a good deal but do yourself the favor and stay far far away.

This dealer it’s a scam .. I was there November 23 2025 trying to purchase a car .. First of all no up front prices .. they want you to sign a sheet about a deposit so they can pull your credit … to find out they want $4,000.00 on dealers fees .. and the sales man Mario was horrible with no manners and very passive aggressive .. it’s been 2 weeks and I still have not gotten my deposit.. f this dealer and be aware .. the prices are a scam to get you there

If you’re looking to buy a car, this is definitely not the place. The staff lacks professionalism and even gets an attitude when you simply ask a question. When it comes to prices, they give you ridiculous rates and won’t provide any numbers unless you leave a deposit first. The process is extremely slow, and they take all the time in the world just to give you a quote. I waited almost two hours just for them to run a credit check. Be careful with leaving a deposit because they take a long time to return it.

read before going if i could give it a 0 star I would! they LIE and bait and switch so i found a car from them online that I liked it was 3 hours away but i was willing to travel for it first i noticed that the same photos were at another dealership so when i asked about it i was told there part of the same well i told them I was comming and the internet person told me that the car was being cleaned up and would be there for me to see the appointment was for 11 i got there early on the way the internet person asked me to let her know when i was there I did i texted I was there and went in . I was told it was still at the other lot and they would get it ok i was early so i waited then a saleman told my brother and i that it was locked inside the garage !! and oh we are so sorry and we will drive it out to you and give me 2000 to 3000 off they didnt want to put that in wrighting so ya right well of course they didnt come out and they wouldnt answer my calls at all then i see 2 days later for 15000.00 more

Big shoutout to Isabella for helping me get my brand new 2025 BMW 7 series. Im loving this amazing joy ride. She got me an amazing price and I will be recommending this place to my friends

Would give 10 stars if I could. I really recommend Mike or Jay they were supper helpful. I came in they were so willing to help I wasn’t were I needed to be but they definitely made sure I was. Super calm and respectful people but overall speaking they were super reasonable of my circumstances and conditions and made sure I left in my vehicle. I’m definitely coming back for future purchases and recommending family to come and purchase their first vehicle.

ask for Mike! I came in late afternoon and missed the jeep I wanted but he was able to offer me one in the Color I wanted! I had some concerns and wanted to do my own financing but they were able to get me a better rate through capital one. Unbelievable!!

We are extremely dissatisfied with our experience. We scheduled and confirmed an appointment to see a specific BMW that was advertised. On the day of, we even received a second confirmation call reassuring us that the appointment was set. After driving all the way from Fort Lee, NJ, we arrived only to be told the car was not available. Instead of transparency, the salesperson immediately tried to show us other vehicles that were completely incompatible with what we were looking for. This felt like a classic bait-and-switch tactic. Do not waste your time here—our experience reflects exactly how this business operates.

I had an outstanding experience at Certified Auto Group. The team was incredibly upfront and transparent, making the entire process smooth and stress-free. A special thanks to Jay, the General Manager, who went above and beyond to ensure I was well taken care of. His dedication to excellent customer service made all the difference. Highly recommend this dealership for anyone looking for honesty and great service!

Andrew, Andrei, & Jay were amazing. They made this experience completely amazing and easy I highly recommend anyone coming here and buying a car they are truly the best definitely come see the Certified Auto Group team!!!!!! Absolutely love my car!!!!!

I recently bought a BMW from Certified Auto Group, and the entire experience was outstanding. From the moment I walked in, the team was welcoming, knowledgeable, and genuinely helpful. They took the time to understand what I was looking for and made sure I drove away in the perfect BMW for my needs. The buying process was smooth, transparent, and completely hassle-free. The car is in excellent condition and drives like a dream. If you’re in the market for a quality vehicle and top-tier service, I highly recommend Certified Auto Group. They definitely earned my trust and my business!

Amazing service, these guys are super helpful, Jay made me feel really comfortable with my purchase and explained everything to me so I knew exactly what I was signing. Definitely recommend them.

Had a wonderful experience here buying my car. It was a pleasure working with their team. The manager walked me through the whole process and was so understanding and helpful. They were able to get me into the Highlander that I wanted. I am so happy and will always come to them. When I came to see the car they had the car ready for me inside their showroom. The car was so shiny and clean. They really take care of their customers and their cars are in perfect condition. There was no hassle with their process and it was the easiest experience. If you want to be treated like a vip and get what you want come see my guys at certified auto group. Shout out to Andrew he was amazing!!!!!